Car Crafters - Montano
In operation 44 years, 20 years at this location.
Since 1982, the Car Crafters’ Team has provided the best Collision, Mechanical, and Glass repair in New Mexico. Our mission is to be the body shop of choice for customers, insurance companies, and employees, while providing the highest quality and safest repairs available today. Jim Guthrie, owner and first technician of Car Crafters, started a body shop in his parent’s garage as a teenager. After filling up the cul-de-sac with cars, Jim’s parents told him to focus on college or find a shop and move out of their garage. From that moment on, Jim has been pursuing his love for repairing and customizing cars. Today, you can visit any of Car Crafters’ state-of-the-art facilities. With the highest quality equipment and certified technicians, Car Crafters can take care of all your auto repair needs. From collision repair and oil changes, to fixing that nick in your windshield, Car Crafters is your One-Stop-Shop for all your vehicle needs
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had an outstanding experience with this repair shop from start to finish. I took my vehicle in on a Thursday for a damage assessment, and they scheduled me to bring it back the following Monday to begin the repairs. They explained that it would take a few days to order and receive the necessary parts and estimated my vehicle would be in the shop for about a week and a half. I’m happy to say they delivered exactly as promised—my car was ready within the estimated timeframe. Throughout the entire process, Phillip kept me updated on the progress, which I really appreciated. He was also upfront about the possibility that the estimate could change if additional hidden damage was discovered once they began disassembling the vehicle. That level of honesty and transparency gave me a lot of confidence in their work. The quality of the repairs was exceptional. As the commercial says, “It’s like it never happened.” My car looks fantastic, and as an added bonus, it was returned to me washed on the outside and noticeably cleaner on the inside than when I dropped it off. I couldn’t be happier with the service and would highly recommend this shop to anyone needing quality auto body repairs.
Customer Service - 5.0/5.0 -
Everyone I interacted with was professional, friendly, and welcoming. They took the time to answer all of my questions and thoroughly explained every step of the repair process, making sure I understood what to expect. Their excellent communication and customer service made the entire experience stress-free.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Chris made this experience great! Always returned a call or email in a timely matter. Explained everything to me.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
Yes, would definitely recommend Car Crafters
Repair Quality - 4.5/5.0 -
The entire process went exceedingly well, I was not looking forward to dealing with the insurance company and finding a rental car for an unknown number of days but the Service Advisor at the Montano Rd. facility, Philip Anderson, a well spoken and courteous gentleman stepped in and handled everything from the preparing the prelim. estimate to explaining the numerous steps and timeline involved in repairing the vehicle to finding and setting up a rental car and dealing with the insurance company. Am happy to say my vehicle does ‘look like it never happened’
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
The initial Estimate was a lot lower than the final estimate! I left 2-3 messages for a return call and I didn’t recieve my return call until the car was completed. On the initial estimate I was charged for a dent on on front cover and there was not a dent! I was thankful that Jacqueline removed it from the estimate! Car was completed in the estimated time which I appreciate! The bumper looks good!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I was told it would take a couple weeks. It took more than 4 weeks. With almost no communication unless I called to check
My Experience - 5.0/5.0 -
Great communication throughout the entire process. My car looks great and was finished when CC said it would be. Very happy .
Likely to Recommend - 5.0/5.0 -
I would definitely recommend CC.
Repair Quality - 5.0/5.0 -
Very happy with the work and service !
Customer Service - 5.0/5.0 -
I was kept informed throughout the entire process and my car was finished on time.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Carcrafters has worked on vehicles owned by me and always has done an excellent job. The employees have been outstanding!
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
When I received the car back for some reason my gas cap was broke off and the lights were left on in my trunk
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Updates were extremely thorough. Everyone I spoke to was very informative, helpful and kind. When I got my car back it was perfect, as if it never happened. Thank you!!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent support and great communication on repair status. Danny was fantastic about providing updates and explaining repair services in detail. He ensured repairs we done timely and with high quality.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I was using one insurance and had to end up using my insurance. The communication between the two people who switched to take care of my car was not very good. A lot of information wasn't passed on to the next person.
Customer Service - 5.0/5.0 -
Patricia she was very nice some of the other workers, Not that nice. But No complaints nobody was rude.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Absolutely love dealing with the State Farm representative. She’s a complete professional and took care of everything.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Completed repairs two days ahead of estimated time. Perfectly done expert job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The guy who worked with my car went above and beyond.
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
Bob was slow at getting back to me. Well actually I called him which I think I why my car was not done on time. Then he tells me he could’ve taken care of the car rental for one day. Would’ve been helpful if he had communicated that to me.