CARSTAR 76 Collision
Family owned and operated since 2001, CARSTAR 76 Collision is Grand Rapids area expert for auto body repair, RV repair & motorhome repair. Our Body Shop is located near U.S. 131 and M-6. As part of the largest collision repair network in North America, we are dedicated to making your collision repair experience as easy as possible. Our shop provides auto body repair and paint, frame repair, unibody repair, dent removal and storm damage repair. Our ASE Certified Estimator will explain the repair process used in our I-CAR Gold Class facility. Although we are a Honda & Acura ProFirst Collision Repair Facility, we can handle all makes and models. We are a direct repair shop for many insurance companies and have onsite Hertz and Enterprise rental car service, as well as free loaner vehicles. A trained representative is on call for 24/7 Accident Assistance at 1-800-CARSTAR. Nationwide Warranty | Towing assistance | Hail damage repair | Paintless Dent Repair | Fender Repair | Bumper Repair
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Motorcycle Repair
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
You guys were so helpful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice job. Looks like nothing ever happened. Fixed me up 2 tines so far. Hoping that I dont have to use the again, but if I do, at least I knw the job will be done well.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding ,above and beyond expectations!
Customer Service - 5.0/5.0 -
Personable and accommodating, great communication!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did an amazing job.JD helped me out a lot. Was able to get the work done I wanted for the lowest price. Very thankful. And I really appreciate the front desk girl. I think her name was Sydney. She was willing to pick me up and bring me to pick up my car. If I ever need more work done. I will definitely return.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
2nd time here, I have to be honest. First time, something wasn’t done correctly, I never brought the vehicle back to have it fixed. The 2nd time, same something wasn’t fixed, I was charged for it and got my vehicle back. I spoke to them about it, they fixed it. I don’t think it’s the front of the house, I think it’s more so of the techs not completely work properly. Will I take my vehicle back? probably not. Was the work completed, yes. The estimate did jump about $2K from the original and I didn’t receive explanation on that either. I am some what satisfied on the work and the willingness to fix the problem they original fixed but not in good way. Idk. I’m torn. I probably won’t be back .
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Headlights were not properly adjusted, the car was returned for correction, problem was not corrected, corrected headlights myself
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The order went fine. Communication was a slight bit sketchy
Customer Service - 5.0/5.0 -
Pleasant service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I truly appreciate the service that I received.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 2.5/5.0 -
Torn between a good review and a poor review
Customer Service - 3.0/5.0 -
Mixed feelings
Likely to Recommend - 0.5/5.0 -
I work in Labor relations and deal workplace issues daily. I cannot recommend a place that uses bullying, threats, and intimidation to address issues. In this case, had they approached us professionally they would have discovered we spent the weekend at a funeral and that the horn didn't work so we wanted to coordinate coming in to get the horn fixed and sign the paperwork. Because our time matters too.
Repair Quality - 1.0/5.0 -
What started as a good experience went bad. I was notified my car was ready. I stopped in and paid the deductible and told the receptionist that I Would come back to pick up my car, I received a call a couple hours later that they forgot to have me sign the insurance release. i said I would be in to sign it when I could. In the meantime we discovered my horn does not work so I had to bring the car back in also. Today my wife received a nasty phone call threatening to charge us. I left work early today to have the horn looked at. While there I was pushed to sign the insurance release even though the repairs were not completed. I had a good experience at another Carstar location, so I hope this behavior is a Carstar 76 issue and not company culture. Rude phone calls and threats are simply not acceptable.
Customer Service - 0.5/5.0 -
Receptionist was very nice. But it's all erased by the rude and threatening phone calls my wife received.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Carstar does great work!
Customer Service - 5.0/5.0 -
Carstar people are so polite.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job and thank you for working me in.