CARSTAR 76 Collision
Family owned and operated since 2001, CARSTAR 76 Collision is Grand Rapids area expert for auto body repair, RV repair & motorhome repair. Our Body Shop is located near U.S. 131 and M-6. As part of the largest collision repair network in North America, we are dedicated to making your collision repair experience as easy as possible. Our shop provides auto body repair and paint, frame repair, unibody repair, dent removal and storm damage repair. Our ASE Certified Estimator will explain the repair process used in our I-CAR Gold Class facility. Although we are a Honda & Acura ProFirst Collision Repair Facility, we can handle all makes and models. We are a direct repair shop for many insurance companies and have onsite Hertz and Enterprise rental car service, as well as free loaner vehicles. A trained representative is on call for 24/7 Accident Assistance at 1-800-CARSTAR. Nationwide Warranty | Towing assistance | Hail damage repair | Paintless Dent Repair | Fender Repair | Bumper Repair
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Motorcycle Repair
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
1-Initial estimate was completely inaccurate. One example was the hood was never included. I had to call and report this. A new estimate was sent and this looked better. 2-When we came to pick the vehicle up, we noticed that the grill was still damaged. When we reported this to the staff the comment was "we assumed this was damaged prior to this accident because to check up paint was used to cover it up". I told him 1, why did you assume this as this was a rear end crash, and why would you not call and talk to me about it? We touched it up after the accident. Also the head light assembly was the wrong one. Original was silver the one installed was black. Looked bad. A new grill was ordered and a new head lamp assembly as well. What I did not appreciate was the voice-mail message I received several days later. It was an update that the parts would be a day late. The rest of the.voice-mail proceeded to try and place the blame on me for not catching that the grill was missing in the second corrected estimate. My feedback to you is that body shop estimation and accuracy is not.my job. It's what you do on a daily basis. You really expect your customers to proof your estimates for accuracy? And it's your customers fault? Unbelievable. What is your mission statement posted when you walk in the door? Really. I would like a phone call from your General Manager. Thank you Randy Fingleton 616-581-3388
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Did a great job thanks so much
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone is so friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
There are pits in the paint on the hood and the scratches in the door were not completely buffed out.
Customer Service - 3.0/5.0 -
Everyone was very courteous and I like being texted updates, however, the updates were not accurate, telling me my car was on schedule to be completed by End of day Thursday. I called Thursday afternoon and was told by end of day Friday my car would be ready. None of this is a huge deal, I just wish I wasn't being told it was going to be ready when it wasn't.