CARSTAR A1 Auto's Collision
In operation 21 years, 11 years at this location.
A1 Auto's CARSTAR was founded by Don Ward in June 2005 with having 25+ years experience in Collision Repair Management. Don has strong beliefs that a successful company is built on Quality, Integrity, and Excellent Customer Service. Don also believes that having the owner on site and working in the business gives him the advantage over the "Big Box" national chain repair facilities. Our employees are trained and expected to provide our customers with status updates of the repair via text and email through out the repair process. Our Mission Statement includes a quote from Winston Churchill: "We make a living by what we get. We make a life by what we GIVE." A1 Auto's CARSTAR will GIVE you: *Quality, *Honesty, and *Excellent Customer Service. Should you receive anything less, Please let Don Ward know by calling him personally.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Went to this location because after calling Subaru, they were recommended. Repairs look good so far. I still need to test the eye sight cruise. Bodywork and other functions seem to work well. Will be calling them if anything is wrong.
Customer Service - 5.0/5.0 -
Bianca, did a great job with us and was thorough and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
This is the second time I've used Carstar and would definitely go back if needed.
Repair Quality - 5.0/5.0 -
Great service by a great team.
Customer Service - 5.0/5.0 -
The staff continually kept me up to date with the status of the repair.
Returned Clean
Likely to Recommend - 5.0/5.0 -
5 stars, would recommend
Repair Quality - 5.0/5.0 -
Car repairs looked great! They even washed and cleaned my wheels and tires!
Customer Service - 5.0/5.0 -
They were very communicative on the status from beginning to end.
Likely to Recommend - 5.0/5.0 -
Of course, one should recommend shops like this.!
Repair Quality - 5.0/5.0 -
This was the best body shop I've had work done in my 78 years. The work is excellent and the communication is exceptional.
Customer Service - 5.0/5.0 -
Excellent communication with a person, not AI.
Returned Clean
Likely to Recommend - 5.0/5.0 -
They were great.
Repair Quality - 5.0/5.0 -
Very professional, they kept me apprised at every step. I hope I don’t have to, but I would absolutely use them again.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would highly recommend to others needing auto body repair
Repair Quality - 5.0/5.0 -
My truck looks brand new and I love the attention to detail.
Customer Service - 5.0/5.0 -
Bianca was very helpful and attentive. Looked out for me getting my truck back when expected.
Likely to Recommend - 4.0/5.0 -
We were completely satisfied with the quality of the repair to our Subaru’s passenger door — the scratch and dent were fixed beautifully. However, the process itself was a bit disappointing. Overall, the repair quality was excellent, but the communication and estimate accuracy left room for improvement.
Repair Quality - 4.0/5.0 -
We were completely satisfied with the quality of the repair to our Subaru’s passenger door — the scratch and dent were fixed beautifully. However, the process itself was a bit disappointing. We initially received an estimate of $783.49 for the repair. After driving 50 miles to drop the car off, we were contacted by the same employee who gave the original estimate and informed that the paint on our Subaru is a three-step process requiring blending with the fender and rear door to ensure a consistent finish. The revised estimate was $1,450.00, a $666.51 increase from the original quote. CARSTAR was highly recommended by our Subaru dealer, and although we had received other estimates comparable to or slightly higher than $1,450.00, we were disappointed that such a major adjustment happened after the drop-off. We were given the option to proceed with the original estimate but warned that the paint would not match properly. Wanting the job done correctly, we authorized the three-step paint process. The final bill came to $1,507.51, and we were informed at completion that there is a 4% charge for credit card payments, though no fee applies to cash or cashier’s checks. Overall, the repair quality was excellent, but the communication and estimate accuracy left room for improvement.
Customer Service - 2.5/5.0 -
We were completely satisfied with the quality of the repair to our Subaru’s passenger door — the scratch and dent were fixed beautifully. However, the process itself was a bit disappointing. We initially received an estimate of $783.49 for the repair. After driving 50 miles to drop the car off, we were contacted by the same employee who gave the original estimate and informed that the paint on our Subaru is a three-step process requiring blending with the fender and rear door to ensure a consistent finish. The revised estimate was $1,450.00, a $666.51 increase from the original quote. CARSTAR was highly recommended by our Subaru dealer, and although we had received other estimates comparable to or slightly higher than $1,450.00, we were disappointed that such a major adjustment happened after the drop-off. We were given the option to proceed with the original estimate but warned that the paint would not match properly. Wanting the job done correctly, we authorized the three-step paint process. The final bill came to $1,507.51, and we were informed at completion that there is a 4% charge for credit card payments, though no fee applies to cash or cashier’s checks. Overall, the repair quality was excellent, but the communication and estimate accuracy left room for improvement.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
This rental issue + after repeated reminders to make sure my headlights and fog lights got adjusted properly- I was assured by the rep it was done and had to bring it back once discovering they had NOT.
Repair Quality - 1.5/5.0 -
CARSTAR did not inform Progressive Insurance of the extended time it took to repair my truck. Progressive is refusing to pay my rental car for the extra time. I am now on the hook after a CARSTAR rep TOLD ME that’s not how it works and they would tell Progressive when the 2nd time extension was required. Progressive is refusing to pay.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was done well and didn’t take too long. I was satisfied with how things turned out.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Of course will recommend this place y’all did a great job
Repair Quality - 5.0/5.0 -
Work on the vehicle was great Grant help us with all the process and keep us informed all the time, excellent service definitely recommend and trust them with my vehicle
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Corey provided excellent service from start to finish, always very informative.
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 3.5/5.0 -
Need to get job done faster
Repair Quality - 4.5/5.0 -
Everything good so far, only thing was getting car back took to long
Customer Service - 3.5/5.0 -
Took to long to complete
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good service, quality work, fair price.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good repaired with no problem and ahead of schedule
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend anyone to CARSTAR A1. I have had experience with other shops, this one is stellar!
Repair Quality - 5.0/5.0 -
Brett was professional and kept me informed every step of the way. He demonstrated genuine compassion, and the customer service was not only friendly but also caring and attentive throughout the entire process.
Customer Service - 5.0/5.0 -
Brett exemplified outstanding customer service from start to finish. He was professional, communicative, and ensured I was informed every step of the way. What truly set the experience apart was his genuine compassion and attentiveness. He didn’t just provide a service—he showed care, patience, and a sincere commitment to making the process smooth and stress-free. It’s rare to encounter that level of dedication and kindness, and it made all the difference.