CARSTAR Ambassador Collision Griggs
In operation 5 years, 3 years at this location.
CARSTAR Ambassador Collision is a locally owned and operated I-CAR Gold-rated facility, proudly part of the CARSTAR network. We provide personalized service from our state-of-the-art facility, ensuring top-quality results. Our work is backed by a lifetime nationwide warranty, giving you peace of mind and satisfaction no matter where you are in the country. Additionally, our extensive insurance network offers convenience for all your auto body and mechanical repair needs. Contact us to see if you are eligible for complimentary towing and take advantage of our on-site rental services.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
- Arabic
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 9:00 am - 3:00 pm |
My Experience - 5.0/5.0 -
Great service. Great staff.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Helpful staff. Great work.
Customer Service - 5.0/5.0 -
Helpful and courteous staff.
Likely to Recommend - 5.0/5.0 -
I really will recommend them. Professional and go above and beyond to get you right.
Repair Quality - 5.0/5.0 -
They did great job. They do what needs to be done and get the job done.
Customer Service - 5.0/5.0 -
They're very professional and respectful. They took care of me.
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would definitely recommend this shop because their customer service and repairs were truly the best of the best.
Repair Quality - 5.0/5.0 -
When I called Ambassador , Fernando Luna answered and provided excellent customer service. He explained the repair process in detail and made sure I understood each step. When I arrived at the shop, I was impressed by how smoothly everything was handled. Fernando had already contacted Enterprise so they could pick me up for my rental vehicle, and the wait was only about 10 minutes, which was very convenient. What stood out the most was Fernando’s dedication to customer care. I had accidentally left my driver’s license at the shop, and he personally took the time to bring it to me at Enterprise. That level of service was truly above and beyond. I had been involved in two separate car accidents one affecting the rear of my vehicle and another on the side. Initially I only brought my car in for the rear repairs and told Fernando that if I was satisfied with the work, I would return for the side repairs. I was so impressed with the quality of their work that I brought my vehicle back for the second repair. The repairs took about a week and my vehicle was returned in perfect condition. The workmanship was excellent and I am extremely satisfied with the overall experience.
Customer Service - 5.0/5.0 -
When I called Ambassador , Fernando Luna answered and provided excellent customer service. He explained the repair process in detail and made sure I understood each step. When I arrived at the shop, I was impressed by how smoothly everything was handled. Fernando had already contacted Enterprise so they could pick me up for my rental vehicle, and the wait was only about 10 minutes, which was very convenient. What stood out the most was Fernando’s dedication to customer care. I had accidentally left my driver’s license at the shop, and he personally took the time to bring it to me at Enterprise. That level of service was truly above and beyond. I had been involved in two separate car accidents one affecting the rear of my vehicle and another on the side. Initially I only brought my car in for the rear repairs and told Fernando that if I was satisfied with the work, I would return for the side repairs. I was so impressed with the quality of their work that I brought my vehicle back for the second repair. The repairs took about a week and my vehicle was returned in perfect condition. The workmanship was excellent and I am extremely satisfied with the overall experience.
Likely to Recommend - 5.0/5.0 -
Absolutely, it's the best experience I've ever had at a collision center.
Repair Quality - 5.0/5.0 -
Everything looks great
Customer Service - 5.0/5.0 -
Fernando and team were outstanding, treated me with courtesy and took great care of me and the car from start to finish
Likely to Recommend - 5.0/5.0 -
They did what they said they would do, and to me, that is important!!!!
Repair Quality - 5.0/5.0 -
They did what they said they would do,
Customer Service - 5.0/5.0 -
Nice reception upon arrival....
My Experience - 5.0/5.0 -
Muy buen trabajo El personal muy profesional
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
The communication was okay, but my car was returned to me with issues including a chip on the trim and a leaking windshield wiper fluid reservoir. An inconvenience, but just waiting on the chance to take my car back to have it looked it at again.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
My car look Brand New. The paint job was exceptional. From beginning to end the customer service was like no other. Mr. Fernando has been complimented by other customers and they didn't misinformed you, he provided you answers to all my question and made great suggestions. I will definitely refer as many of my friends who might need this service to CS Ambassador. I know they will love the service. The rest of the team that I came in contact were very courteous and professional Thanks to Emily for your professionalism as I made my first contact with the company and as I ended my contact by picking up my car and you checking me out.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 0.5/5.0 -
Fernando is not a man of his word. Throughout the repair process, I was constantly given the runaround regarding the status of my vehicle. Communication was extremely poor—I was never informed when parts arrived, whether parts were delayed, or how those delays would affect the completion date. Instead of providing honest updates, I was repeatedly given false hope that my car would be finished. What should have been a straightforward repair turned into a frustrating experience that lasted nearly a month. What concerned me even more was that Fernando implied that, because I was an Allstate customer, I would receive perks such as an alignment and correction of any issues with the repair work if I left a positive review. Quality repairs and addressing workmanship issues should be part of the service provided, not something that appears to be tied to leaving a favorable review. To make matters worse, when my vehicle was returned, I noticed several areas that were supposed to be repaired had paint defects and did not match properly. After waiting nearly a month, I expected the work to be completed correctly the first time. Overall, the lack of communication, misleading expectations, and quality issues with the repairs made this a very disappointing experience. I would not recommend this shop to anyone looking for reliable customer service and quality workmanship.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast and good communication, did a great job
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Their customer service was great! They got the job done quickly and professionally. I am glad I chose this location over others in Houston. Thank you!