CARSTAR Ambassador Collision Griggs

4.8 (437reviews)
95%
4720 Griggs Rd,  Houston,  TX  77021
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Shop AssistantSparkles

In operation 5 years, 3 years at this location.

CARSTAR Ambassador Collision is a locally owned and operated I-CAR Gold-rated facility, proudly part of the CARSTAR network. We provide personalized service from our state-of-the-art facility, ensuring top-quality results. Our work is backed by a lifetime nationwide warranty, giving you peace of mind and satisfaction no matter where you are in the country. Additionally, our extensive insurance network offers convenience for all your auto body and mechanical repair needs. Contact us to see if you are eligible for complimentary towing and take advantage of our on-site rental services.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
  • Arabic
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 9:00 am - 3:00 pm
* Holiday hours may differ.
I-Car

Reviews (437)

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Smooth process with no wait time from beginning to end. Everyone was great

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Likely to Recommend

Yes indeed, Will Recommend for sure 👌🏾

Repair Quality

I , will Definitely recommend this Service to Others. The Service was great , Mr, Thomas, was Awesome 👌🏾 I, appreciate his Customer Service and I, will send people his way to get the Service that is well worth it. Thank you for the great work that I received 😀 Iwill recommend this place to all my friends and family members...Well Done...Thank you 🙏🏿👌🏾

Customer Service

WONDERFUL!! AWERSOME JOB!

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My Experience

My experience with this repair shop was extremely frustrating and a stark contrast to the positive reviews I had read online.1 brought my vehicle to them for repairs after an accident, working through my insurance company. Timeline Issues: The repair process was plagued by repeated delays. The initial promised completion date was the following Thursday. This was then changed to Friday (which was acceptable as they communicated the change). However, when 1 arrived on Friday to pick up the car, it was not ready. I was told it would be ready the following Monday. On Monday, the car was still not ready, and I was asked to wait until Tuesday. Unresolved Repairs: On Tuesday, after confirming by phone, my wife took an Uber to pick up the car and paid the deductible, Upon driving the car, she immediately discovered that none of the sensors were working. This was the same issue that had supposedly caused all the previous delays. The repairs were not completed. THEN THEY CLAIMED THAT THE NON WORKING SENSORS IS OUR FAULT AND NON WORKING BEFORE. THEY 100 PERCENT DAMAGED THE SENSORS THEMSELVES AND DONT WANT TO TAKE RESPONSIBILITY. Overall: My experience with Carstar Ambassador was extremely disappointing due to the repeated delays, the lack of effective communication, and, most importantly, the failure to resolve the initial problem then blaming me for their incompetence in properly repairing the vehicle

My Experience

I appreciate Thomas for keeping me updated with the repairs that were made on my Ford F-150. They had my truck for almost two week and I only call him once the entire time. N when I call they told me my truck was going to be ready in 3 days. So on the 3rd day I received a message from them saying that my Ford F-150 is ready. N they did an excellent job. They even wash my car and They put gas in my car too. CS AMBASSADOR GRIGGS they do things professionally and clean. Personally I am really satisfied with CS AMBASSADOR GRIGGS they did an excellent job on my Ford F-150. So I extremely recommend CS AMBASSADOR GRIGGS. Thank you!

Likely to Recommend

I will definitely recommend CS AMBASSADOR GRIGGS. They do thing professional and they keep it clean

Repair Quality

Customer Service

Thomas Was keeping me informed about my Ford F-150 even though I only had to call him one time When they have my truck for One week and a half.

Returned Clean

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Repair Quality

Ambassador Griggs did a very thorough and meticulous job in fixing my bumper, repainting damaged areas, and detailing the inside of my car. They were able to get it done in a timely manner as well, really appreciate working with my time constraints. Would recommend!

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Thank you for being so kind and taking care of my car so well!

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Very kind and respectful staff. I was very satisfied with their customer service.

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My Experience

10/10, car star team took great care of me and my car.

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It looks and feels brand new—you would never believe anything had ever happened to it! Fernando and his team truly delivered exceptional service, and I can’t thank them enough for their hard work and dedication.

Repair Quality

I had an absolutely amazing experience with Car Star Ambassador Auto Body Repairs! From start to finish, the service was top-notch, and I couldn’t be more impressed.

Customer Service

Fernando went above and beyond—not only did he ensure my car was taken care of with precision, but his professionalism and communication made the entire process seamless.

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Great service!

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Fernando and his crew were extremely helpful and patient with an issue I had concerning my car having parts stolen. Took their time and was very thorough

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My Experience

Excellent customer service.

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My Experience

Disappointed in having to pay ~$300 more than expected due to confusion between appraiser, shop, and insurance company.

Likely to Recommend

Repair Quality

Higt excelent experice,great work. I give #10

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