CARSTAR Ambassador Collision Griggs

4.8 (437reviews)
95%
4720 Griggs Rd,  Houston,  TX  77021
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Shop AssistantSparkles

In operation 5 years, 3 years at this location.

CARSTAR Ambassador Collision is a locally owned and operated I-CAR Gold-rated facility, proudly part of the CARSTAR network. We provide personalized service from our state-of-the-art facility, ensuring top-quality results. Our work is backed by a lifetime nationwide warranty, giving you peace of mind and satisfaction no matter where you are in the country. Additionally, our extensive insurance network offers convenience for all your auto body and mechanical repair needs. Contact us to see if you are eligible for complimentary towing and take advantage of our on-site rental services.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
  • Arabic
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 9:00 am - 3:00 pm
* Holiday hours may differ.
I-Car

Reviews (437)

My Experience

Great customer service! Caleb was my representative and was very patient and accommodating when possible. I actually received my vehicle earlier and everyone I encountered were eager to assist. I will definitely return if I need collision services again.

My Experience

Excelente servicio y sobretodo muy amables 100% recomendado!!!!

Likely to Recommend

Repair Quality

Dylan was great.

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Repair Quality

Only downside is the repair took a week

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Returned Clean

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My Experience

My estimator, Caleb was professional and polite. You guys delivered on everything that you said.

My Experience

Pleased with the frequent progress reports. Very happy with your staff.

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Repair Quality

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Returned Clean

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This is by far one of the best repair shops around!! I highly recommend them.

Repair Quality

I could not be more satisfied with the end result!! You would never know my vehicle was damaged.

Customer Service

I truly wish I could rate this as an 11!! From start to finish, the customer service offered has been remarkable. Dillon and the rest of the crew were extremely helpful and even went above and beyond when my son began experiencing car issues unrelated to the repair. They helped him out even though it wasn’t their problem, when they truly didn’t have to. It’s amazing to see that great customer service still exists!!! They turned a very trying and frustrating time into a remarkable experience!! I’d go back in a heartbeat if needed!!! The customer service here is unmatched!!!

Returned Clean

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Repair Quality

Everyone was welcoming and helpful during this process. Communication was great.

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Repair Quality

Awesome customer service the team stayed in constant contact with me, providing updates on the stages of work with the vehicle. The car looked brand new when I got it back. They even detailed the inside of the vehicle for me.

Customer Service

Awesome customer service the team stayed in constant contact with me, providing updates on the stages of work with the vehicle. The car looked brand new when I got it back. They even detailed the inside of the vehicle for me.

Returned Clean

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My Experience

Excelente atención y profesionalismo

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Repair Quality

El tiempo deberían de ajustarlo

Customer Service

Muy profesionales

Returned Clean

My Experience

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Returned Clean

My Experience

They did a very good job repairing my car. Dillon and the other staff members were very friendly and helpful throughout the repair process.

My Experience

Why isn't there complimentary delicious Devil's Backbone to drink in the waiting room?

Likely to Recommend

Repair Quality

Everything handled quickly and courteously. Can't think of anything negative. Even their coffee was good. My car looks great

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See first comment

My Experience

The car repairs were done in a timely manner and the labor was done well. The company communicated with me throughout the ordeal. Highly recommend!

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I would definitely recommend them if there were no time constraints.

Repair Quality

Carstar did an excellent job and my car looks brand new. I was planning to purchase a new car in the fall and have decided to postpone that purchase for a bit. The loss of 3 stars come from how long it took for the car to be finished. Allstate pays for 30 days of rental car and I ended up paying about $1000 in rental fees because I had to pay the rental after the 30 days. That was after the rental insurance while the car was covered and my $1000 deductable. That's a lot. Great work but it took too long....

Customer Service