CARSTAR at 272nd

4.8 (604reviews)

97%

(206) 651-7816

27030 Pacific Highway, Kent, WA 98032

97%

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27030 Pacific Highway
Kent, WA 98032

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About CARSTAR at 272nd

See Photos

27030 Pacific Highway
Kent, WA 98032

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 5 years.

Proud member of CARSTAR Family, This is Bob Bjorneby's 2nd Location, located off 272nd in Kent Wa

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 3:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (604)

Sort By:
Newest
Rating

471 Customers Rated

5 Stars

63.4% Complete

(383)
4 Stars

10.1% Complete

(61)
3 Stars

1.7% Complete

(10)
2 Stars

1.2% Complete

(7)
1 Star

0.3% Complete

(2)
< 1 Star

1.3% Complete

(8)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, professionalism, and exceptional repair work that often left vehicles looking brand new. The team received high marks for proactive and transparent communication, with many appreciating regular text and phone updates throughout the repair process. Timeliness was a frequent highlight, with numerous customers noting their vehicles were completed ahead of schedule. The seamless coordination of rentals and insurance was also widely appreciated. A few customers noted areas for improvement, including inconsistent communication between locations, delays in updates requiring follow-up calls, and instances where agreed-upon repairs were not fully completed as discussed.

Select to learn more

Service Quality
Timeliness
Communication

"The quality of the repair is so fantastic and I was so impressed with the way the vehicle looks."

"I 100% recommend this shop — they are very proactive, professional, deliver the work as quickly as possible, and keep the workshop clean and organized. The customer ..." Read more

"We appreciate the fact that the finish date was met. Also the workmanship was exceptional. I would recommend this shop to my friends. Thank ..." Read more

"... service, submitted an accurate estimate, and the repairs on my car were completed quickly. CarStar even helped facilitate my rental - both pick up and returning. All-in-all ..." Read more

"... process, instead, I did not recieve a call and the damaged parts were left on my car" Read more

"... date then actually went ahead of schedule, and was able to have the car done two days before the initial date." Read more

"Repairs were completed early."

"They were a day before the ETA estimated they gave me"

"Took almost a month if not more, service is slow and no daily or timely updates. Also when I start the car now ..." Read more

"Delayed by 1 day, but good communication from the team."

"Yes, every few days a text would be sent. Even if there was no significant update it was just simply a reminder of Yes, we're ..." Read more

"Great communication. Amazing customer service. I have never had such smooth service. Not one complaint."

"... and repair of my Mercedes e350. CARSTAR on 272nd communicated about the repair and the timeline for completion on a regular basis. My car is like new! The service was stellar ..." Read more

"... damage was found during the repair process, instead, I did not recieve a call and the damaged parts were left on my car" Read more

"Communication and updates were not flowing,I had to call everytime to get an update"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"The quality of the repair is so fantastic and I was so impressed with the way the vehicle looks."

"I 100% recommend this shop — they are very proactive, professional, deliver the work as quickly as possible, and keep the workshop clean and organized. The customer ..." Read more

"We appreciate the fact that the finish date was met. Also the workmanship was exceptional. I would recommend this shop to my friends. Thank ..." Read more

"... service, submitted an accurate estimate, and the repairs on my car were completed quickly. CarStar even helped facilitate my rental - both pick up and returning. All-in-all ..." Read more

"... process, instead, I did not recieve a call and the damaged parts were left on my car" Read more

"... date then actually went ahead of schedule, and was able to have the car done two days before the initial date." Read more

"Repairs were completed early."

"They were a day before the ETA estimated they gave me"

"Took almost a month if not more, service is slow and no daily or timely updates. Also when I start the car now ..." Read more

"Delayed by 1 day, but good communication from the team."

"Yes, every few days a text would be sent. Even if there was no significant update it was just simply a reminder of Yes, we're ..." Read more

"Great communication. Amazing customer service. I have never had such smooth service. Not one complaint."

"... and repair of my Mercedes e350. CARSTAR on 272nd communicated about the repair and the timeline for completion on a regular basis. My car is like new! The service was stellar ..." Read more

"... damage was found during the repair process, instead, I did not recieve a call and the damaged parts were left on my car" Read more

"Communication and updates were not flowing,I had to call everytime to get an update"

Jerald (Acura owner) reviewed 8/3/26

High quality work and friendly staff.

Did a good job on repairs.

Very friendly and knowledgeable staff that kept me well informed of the status of repairs.

Christine (Mercedes-Benz owner) reviewed 7/28/26

I can’t say enough good things about the customer service and repair of my Mercedes e350. CARSTAR on 272nd communicated about the repair and the timeline for completion on a regular basis. My car is like new! The service was stellar and I would highly recommend this business for your car repair needs.

Lal (GMC owner) reviewed 7/28/26

I like how they deal with insurance.

I am very satisfied the repaired was well done with carstar. I will aslo recommend if someone need their car repair. I like how they handle with insurance as well.

The representative and customer service was great! The repair status was always updated through text message.

Henry (Toyota owner) reviewed 7/27/26

The quality of the repair is so fantastic and I was so impressed with the way the vehicle looks.

They kept me informed the entire time the car was there for repairs. The team there is super friendly and easy to talk to

Mark (Honda owner) reviewed 7/23/26

Have used Car Star twice now, very satisfied, always congenial, and kept me informed throughout the entire process. Job Scott.well done, thank you!

Myron (Kia owner) reviewed 7/20/26

The staff is very professional and courteous. The work was done well and in a timely fashion with updates along the way. I am very satisfied.

Tsegaw (Honda owner) reviewed 7/20/26

Fast and easy. Recommend by family and local.

Great!

Great

Gail (Subaru owner) reviewed 7/19/26

Chris (Audi owner) reviewed 7/16/26

Worked within my timeframe which was awesome Tina and her team are rockstars and i am glad I had my repair done here. Hopefully I don’t crash my car so I can’t say I am looking forward to coming here again but I will definitely refer people if they need help thanks guys

Jeff (Cadillac owner) reviewed 7/7/26

John (Ford owner) reviewed 7/2/26

They did a fantastic job

Annastasia (Toyota owner) reviewed 6/23/26

Sally (Honda owner) reviewed 6/22/26

Would highly recommend

Absolute just great

Michael (Nissan owner) reviewed 6/19/26

Would've of liked to have known that only one of the headlamps were going to be replaced. We would have paid for both them to look the same, not one old and one new.

Lawrence (Toyota owner) reviewed 6/15/26

Thank you for all the updates during repair process. Your shop did a beautifull job. The Repair cost looked reasonable.

Kenneth (Toyota owner) reviewed 6/15/26

Dalia (Chevrolet owner) reviewed 6/12/26

We were pleased with the service and speed. And also because we are served in our language, Spanish.

Bruce (Cadillac owner) reviewed 6/11/26

Very professional and reasonable in costs. We were treated very satisfied and happy with service on vehicle and most important by staffs attitude towards us

Reasonably priced

Very pleased car looks excellent and very professional staff

Very good polite treat us well

Machila (Nissan owner) reviewed 6/1/26

Lisa (GMC owner) reviewed 5/28/26

Amazing service and quick repair turn around. Would highly recommend to anyone I know.

Looks brand new!

Tonya and Nathali are great to work with!

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Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

CARSTAR at 272nd

Take photos and get an online estimate

Schedule an estimate appointment

About CARSTAR at 272nd

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (604)

471 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -