CARSTAR Auto Care Experts
In operation 51 years.
Auto Care Experts is a full service Collision repair facility, servicing all makes and models. We have been providing EXPERT auto body repair and customer service in the Grand Rapids, Mi area since 1975. Experience the difference in customer CARE, by speaking with one of our staff about your vehicle needs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | Closed |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I have had many repairs done at ACE
Repair Quality - 5.0/5.0 -
Great people to work with. Excellent work!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone. And I mean everyone was amazing. Great communication. Friendly. Professional. I couldn’t be happier. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was extremely helpful. Great communication and updates.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a wonderful job on my car! I think it Drives better than it did before. Their customer service was excellent. I appreciated their keeping me informed on their progress and timeline for repairing my car. Overall exceptional customer service! I am 100% satisfied. Thank you so much!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very good jod loooksl like new
My Experience - 5.0/5.0 -
Great work as usual! Left residue in driverside interior. No worries, I will clean up. Tell Joel I did headlights with Cerakote. Will let him know how long it lasts.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You kept me updated all through the repair and finished on time. Thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We don't understand why our air conditioner is not blowing cold air when we brought it in the air was working
Customer Service - 5.0/5.0 -
We don't understand why our air conditioner is not blowing cold air when we brought it in the air was working
Returned Clean
Likely to Recommend - 5.0/5.0 -
I recommend anyone with carstar. Because they do a good job
Repair Quality - 5.0/5.0 -
Carstar team, they did a great job with my car. I really appreciate you guys thank you my car drive great and the price was good.
Customer Service - 5.0/5.0 -
Customer service was very nice they update me with every step on the service of my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication was excellent! Repairs were done a week earlier than originally expected, and my Jeep looks fantastic!
My Experience - 5.0/5.0 -
My only concern is that I didn’t get any indication my truck would be finished. I was expecting a 6/25 completion.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
Only disappointment was the poor communication. I was given 6/25 as completion and all reminders confirmed that. On 6/12 I was called 90 minutes before you closed for the weekend to pick up. I feel like a heads up would have been nice.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The repairs are not complete...
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was done as described and completed as scheduled.
Customer Service - 5.0/5.0 -
Repairs look great and car was done on time. Staff is very pleasant.
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 2.0/5.0
My Experience - 5.0/5.0 -
Great service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service! Excellent job with the repairs. Highly recommend!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
On time , on quote and the estimate was the lowest I got from anyone . Most importantly it looks great.
Customer Service - 5.0/5.0 -
Very helpful and friendly