CARSTAR Auto Care Experts
In operation 51 years.
Auto Care Experts is a full service Collision repair facility, servicing all makes and models. We have been providing EXPERT auto body repair and customer service in the Grand Rapids, Mi area since 1975. Experience the difference in customer CARE, by speaking with one of our staff about your vehicle needs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | Closed |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I received excellent communication on the progress of my repair and the repair work was excellent. I will be referring other people to this business.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The body work was completed in the quoted timeframe and looks very good.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
They need to get rid of their texting service
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communication was excellent. Car looks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great and was done earlier than estimated.
Customer Service - 5.0/5.0 -
Very professional and helpful.
Returned Clean
Likely to Recommend - 5.0/5.0 -
We have always been happy with you
Repair Quality - 5.0/5.0 -
It looks like new
Customer Service - 5.0/5.0 -
They kept us updated on the situation
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Easy scheduling and communication and completed on time
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was done well, and more quickly than we expected. Communication was efficient as well.
Customer Service - 5.0/5.0 -
The employees were friendly and great to deal with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car was fixed within the timeframe they advised
Customer Service - 5.0/5.0 -
Customer service was great, they updated me on my car as it was being fixed
Returned Clean
Likely to Recommend - 4.5/5.0 -
Good
Repair Quality - 4.5/5.0 -
Good
Customer Service - 4.5/5.0 -
Good
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Stayed in communication with every step. Friendly and polite. Great work done!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I brought my truck in to have the front end fixed after I hit a deer. These guys fixed it and the repair was flawless. They definitely do great work. I would bring my vehicle back to them if I need anything.
Customer Service - 5.0/5.0 -
The customer service was very good. They helped me every step of the way and kept me up to date on how my vehicle was going.
My Experience - 5.0/5.0 -
People were extremely nice and helpful and car was done when they said it would be and even cleaned the inside
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
When I picked up my vehicle it was making a funny sound and seemed to be running fine. I didn’t think much of it at the time, I drove home and parked. The next day as I began my journey, I noticed the vehicle was not shifting correctly. I returned to CARSTAR to have them check the vehicle and it was determined that the transmission had suffered a catastrophic failure. I do not believe that this was due to the accident, but in my opinion the damage occurred during the time of the repair, because the funny noise was present when I picked up my vehicle.