CARSTAR Brooklyn Auto Solutions

4.8 (417reviews)
97%
10019 GLENWOOD ROAD,  Brooklyn,  NY  11236
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Shop AssistantSparkles

In operation 5 years.

At CARSTAR Brooklyn Auto Solutions, we provide the highest quality auto body repair. We offer 24/7 accident support and towing assistance to get you back on the road quickly. Our collision center in Brooklyn, NY provides dent repair, dent removal, storm damage repair and other services. We repair all makes and models, work with most insurance companies and offer a nationwide warranty.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram
Rivian Fleet – Vans

Reviews (417)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new or even better than before the damage. The level of professionalism and friendliness of the staff is frequently highlighted as a standout feature. Communication is a recurring strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is also well-regarded, with several customers noting their vehicles were ready on or before the promised date. A few customers mentioned delays due to parts availability, and one noted a poor follow-up experience, reflecting areas customers feel could be improved.
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"... whole process smooth from start to finish. They were honest, professional, and actually took the time to explain what was going on with my car in a way that made ..." Read more
"The best body worked I have ever seen. Car came back looking newer than when I first purchased ..." Read more
"... made sure my vehicle was ready right on time. The quality of the work is outstanding my car looks like new again. Its rare to find a shop that combines great ..." Read more
"I received excellent service and advice throughout my experience with CarStar. I would strongly recommend ..." Read more
"... rush to get part fitted before part was returned. The followup and customer service was poor at this facility." Read more
"I was satisfied with my service. The thing I was impressed with the most was communication. I was informed about everything. Thank you!"
"Throughout the process, I was confident in Carstar, as they always provided up-to-date texts and status updates. Very pleased, and I will highly recommend them."
"Communication was always open. I received text messages letting me know the status of my car repair."
"Everything was done on time. The whole team was very communicative throughout the process."
"... was told my part would arrive within next few days. I was not contracted for over two weeks by anyone from shop. I called to inquire about my part and told it was ..." Read more

My Experience

Great Job

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Amazing work

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Returned Clean

My Experience

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My Experience

Tamara scheduled my appointment. Upon arrival I met with Walter who did a walk around with me detailing the work. Walter provided me two quotes showing me he shopped around. I met Sean who is a very happy and pleasant staff member. I agreed on the billing and signed contract recording the expected work to be done. Walter contacted me the following day to advise me there was additional damage underneath the bumper tail light. He also text pictures to show me the additional damage and gave me a new quote, which I accepted. They sent me daily updates of the status of my car. When I picked up my car it looked like new!!! I’m so pleased and highly recommend CS Brooklyn Auto Solutions because of their professionalism and outstanding service performed. They’ve definitely earned my trust!⭐️⭐️⭐️⭐️⭐️

Likely to Recommend

Yes, I’ve already recommended them!

Repair Quality

My car looks brand new!

Customer Service

Everyone was professional and extremely courteous, Tamara, Walter, Sean!

Returned Clean

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Repair Quality

Did a great job

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Satisfied with the results of the job/repairs

Repair Quality

Pleased with the level of work that as provided periodic updates kept the repair Process seem less.

Customer Service

Any questions were answered promptly and with satisfaction

My Experience

Tamara handled my in-store transactions. She took thorough pictures, felt the marks, and answered all my questions. Tamara brought calm and resolution to a high anxiety situation. Ivy handled all my over-the-phone questions. She was always patient, willing to help, and always reached a solution. Ivy was kind throughout and that really matters to build trust, which I did come to. Chris worked on my vehicle and the results exceeded my expectations! I got the repairs, a beautiful paint job, and a surprising clean inside-out. I’m very grateful my vehicle runs smoothly still and that I was able to pick up before the expected date. If anything happens in the future, I know I can bring my vehicle back to Chris and the CarStar Team. Tamara, Ivy, and Chris, thank you for making this a seamless process from start to finish!

Likely to Recommend

Tamara handled my in-store transactions. She took thorough pictures, felt the marks, and answered all my questions. Tamara brought calm and resolution to a high anxiety situation. Ivy handled all my over-the-phone questions. She was always patient, willing to help, and always reached a solution. Ivy was kind throughout and that really matters to build trust, which I did come to. Chris worked on my vehicle and the results exceeded my expectations! I got the repairs, a beautiful paint job, and a surprising clean inside-out. I’m very grateful my vehicle runs smoothly still and that I was able to pick up before the expected date. If anything happens in the future, I know I can bring my vehicle back to Chris and the CarStar Team. Tamara, Ivy, and Chris, thank you for making this a seamless process from start to finish!

Repair Quality

Tamara handled my in-store transactions. She took thorough pictures, felt the marks, and answered all my questions. Tamara brought calm and resolution to a high anxiety situation. Ivy handled all my over-the-phone questions. She was always patient, willing to help, and always reached a solution. Ivy was kind throughout and that really matters to build trust, which I did come to. Chris worked on my vehicle and the results exceeded my expectations! I got the repairs, a beautiful paint job, and a surprising clean inside-out. I’m very grateful my vehicle runs smoothly still and that I was able to pick up before the expected date. If anything happens in the future, I know I can bring my vehicle back to Chris and the CarStar Team. Tamara, Ivy, and Chris, thank you for making this a seamless process from start to finish!

Customer Service

Tamara handled my in-store transactions. She took thorough pictures, felt the marks, and answered all my questions. Tamara brought calm and resolution to a high anxiety situation. Ivy handled all my over-the-phone questions. She was always patient, willing to help, and always reached a solution. Ivy was kind throughout and that really matters to build trust, which I did come to. Chris worked on my vehicle and the results exceeded my expectations! I got the repairs, a beautiful paint job, and a surprising clean inside-out. I’m very grateful my vehicle runs smoothly still and that I was able to pick up before the expected date. If anything happens in the future, I know I can bring my vehicle back to Chris and the CarStar Team. Tamara, Ivy, and Chris, thank you for making this a seamless process from start to finish!

Returned Clean

Likely to Recommend

Repair Quality

I had no complaint, after the job was finished!

Customer Service

Very understanding!

Returned Clean

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Repair Quality

Everyone made the experience easy. They informed me of every step of the repairs. I was very happy with the service.

Customer Service

Returned Clean

My Experience

Excellent bodywork. Car was cleaned and buffed

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My Experience

Exceptional quality service. Car looks like new. Thank you so much.

My Experience

Very helpful and detail oriented. Very satisfied with their final product.

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Highly recommend

Repair Quality

Very professional shop. Very courteous and helpful.

Customer Service

Very detailed oriented

Returned Clean

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terrible service

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My Experience

Weekly text updates and answering questions when I called were appreciated. Professional and friendly staff.

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