CARSTAR Collision Center- Fitchburg
In operation 47 years, 20 years at this location.
Fitchburg’s premier auto body shop, serving Fitchburg, Lunenburg, Leominster, Ashby, Townsend, Worcester County, and Middlesex County with over 5,000 reviews and a 99% satisfaction! Locally owned since 1979, we specialize in Insurance claims, car accident repair, auto glass replacement, ADAS calibrations, tires, wheel alignments, Collision Repair, ADAS (Advanced Driver- Assistance Systems) and more. Enjoy 24/7 repair tracking and virtual AI estimates. Our eco-friendly repairs, 24/7 towing support, and rental car arrangements make us the top choice. We work with 80+ insurance providers and offer the best nationwide warranty in the industry across 750+ locations. Our I-CAR, ASE, and OE-certified technicians ensure factory-standard repairs. Community-focused, we support first responders. “Relax, We’ll Take It From Here."
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Very please with the service that carstar provided. I will recommended 100%. Thank you.
My Experience - 5.0/5.0 -
I was very happy with the job that was done. You have some amazing people working there. Job was finished way before. They actually said it was going to be so that was a bonus. Also thank you very much. I will recommend you to a lot of people that I know thank you again and have a great holiday weekend.
Likely to Recommend - 5.0/5.0 -
The shop does good job
Repair Quality - 5.0/5.0 -
You guys did a very awesome job. I really appreciate the job you all did on my vehicle. My car is brand new and drives very good Thank you so much.
Customer Service - 5.0/5.0 -
Good customer service and well informed and coordinated. Good customer service
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
My car overheated on the side of rt 2 less that a week after getting my car back, due to a possible coolant leak that i never had previously. Full tank of coolant before sending my car in.
Customer Service - 1.0/5.0
My Experience - 5.0/5.0 -
"I had a fantastic experience here! The staff was very friendly and explained everything clearly before starting the work. They finished the repair five day early. I will definitely bring my car back here for future service!"
Likely to Recommend - 5.0/5.0 -
I definitely will recommend this place for all my friends and family
Repair Quality - 5.0/5.0 -
I will recommend this place 100%
Customer Service - 5.0/5.0 -
They will take care of you, professional customer service excellent!
Returned Clean
My Experience - 5.0/5.0 -
After the first time getting my vehicle repaired by CARSTAR, I was satisfied with the service. My reason for continuing to use your services. Thank you !
Likely to Recommend - 5.0/5.0 -
Definitely
Repair Quality - 5.0/5.0 -
Good service always
Customer Service - 5.0/5.0 -
Professional and courteous
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
I am satisfied with the work that was done and the extras that were a pleasant surprise. I am pleased with the workmanship.
Customer Service - 4.5/5.0 -
Every time I called, I always got an agent who was willing to help, answer my questions and give me updates.
Returned Clean
My Experience - 5.0/5.0 -
My car looked like NEW, both outside (where they repaired my dent) and inside as well! Thank you very much!
My Experience - 5.0/5.0 -
I plan on continuing to do business with carstar in the future based on my recent repairs satisfaction.
Likely to Recommend - 5.0/5.0 -
I would also go there again for my repairs.
Repair Quality - 5.0/5.0 -
Great body shop with awesome communication.i am very pleased with their work and how they interfaced with insurance company to repair vehicle.
Customer Service - 5.0/5.0 -
Excellent, I asked for a detailed report of the repairs and they provided it for me.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you all for doing such great work!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks great
Customer Service - 5.0/5.0 -
Everyone was super pleasant to deal with and informative
Likely to Recommend - 2.0/5.0 -
At beginning nice information, later no answer calls neither texts
Repair Quality - 2.0/5.0 -
3 delays on completing the job Non factory parts replacement Not touch up on area that said will do
Customer Service - 2.0/5.0 -
No original parts, rear door doesn’t close properly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jen and staffwas lovely and helpful throughout the process- great communication. Car was clean and looked great on return.
My Experience - 5.0/5.0 -
I was very pleased with the awesome job you guys did!,Sean was thoughtful and detailed on the issues that need attention ,the team that worked on my car performed a dinamite 5 star job. Jen also very welcoming and keeping me updated about everything.you guys are great
My Experience - 5.0/5.0 -
Excellent repair, truck looks brand new. Thanks for outstanding service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I love how my car looks now
Customer Service - 5.0/5.0 -
I love it and they help me when I need it