CARSTAR Cornforth Campbell N
In operation 8 years.
An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Cornforth Campbell North can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Cornforth Campbell North claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!
- Free Estimates
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Cori was horrible to deal with AFTER I got my car into the shop. I can’t believe she is the shop manager with the severe lack of customer service she tries to provide. Totally made my confidence in this shop go down once talking with her about a supplement to my claim, one they at the shop told me to fight my insurance about. Not sure why she had to be so rude and abrupt about replacing a windshield because she specifically had no proof the damage was caused by my accident. I apologized profusely(this being my first accident and not knowing the ins and outs of insurance claims) yet she still was very rude and questioned the legitimacy of my claim which I still do not understand why that was of her concern. I was told the shop would handle any supplements needed with my insurance so why did she need to give me such a hard time and be so rude when from my understanding and what I was told is it’s her job to call the insurance? Website said she’s been with the company 18 years but maybe it’s time for her to move on to something that would better suit her sour attitude. Another customer came to pick up their vehicle and was just as upset with Cori if not more because she told the man to shut the f*** up. Not only that, but once arriving to pick up my car I had to wait 30 minutes because no one called to verify a check would be sent from my insurance and accused me of receiving the check in the mail. Meanwhile another customer came in and was told it’s typical for insurance to mail the check directly to the shop and she was free to go, so why was my case treated differently? If you tell me I can come pick up my car most people expect to pay their deductible and leave, not have to wait around for 30 minutes for the staff to finish up their due diligence with insurance. I’m happy with the work on my car, but the office needs some serious help from what I’ve seen it starts with Cori. Also if your shop partners with enterprise, your office people should at least have the knowledge of the rental car return policy. Myself and another customer were told we could leave the rental car at the shop after picking our cars up yet when asked no employee at car star had any kind of answer. I’ve let enterprise know of the difficulties faced with this shop as well. Thank you.
Likely to Recommend - 0.5/5.0 -
I would even go so far as to suggest travelers not list this shop as a preferred service center.
Repair Quality - 2.5/5.0 -
Repair work was great. Office staff were horrible and flat out rude, especially Cori. Didn’t communicate well regarding supplements or when my car was finished, I was told three different dates and times. When picking up my car I was accused of pocketing the claim check and made to wait a ridiculous amount of time while they confirmed I had not received a check. While another customer was told it’s typical as a preferred shop with the insurance company, the insurance pays the shop directly. I’m not sure why I was made to wait if that is the case. Also no one from the shop came out to verify satisfaction and that all the damage was taken care of.
Customer Service - 0.5/5.0 -
See previous comment. Staff was friendly up until they were guaranteed the business. Poor communication about completion dates and times. Accused me of receiving a check from insurance for repairs and withholding it from them. I saw multiple customers angry with Cori the office manager for swearing at them or refusing to answer questions about rental returns. Overall disorganized and flat out rude.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The work they completed on my car and the finished product they created was outstanding!
Repair Quality - 4.5/5.0 -
Sometimes I felt like they were taking too long, but I know they had to order many parts and they couldn't control the delivery time. I think their work is EXCELLENT!
Customer Service - 4.5/5.0 -
Even though I had to call them for most information updates, they kept me informed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Everything with the repair was great, except the few parts I will have to come back for that are on back order, which is fine, I know that cannot be helped.
Customer Service - 4.0/5.0 -
Everyone was really, really nice! But, I didn't hear from anyone until week 3 about what was happening with my vehicle so, at least one update or something before then would have been nice.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Would have been nice to have my car washed. Seemed to have a film all over the new bumper, hood and on the windshield.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for keeping me informed and updated on my vehicle. I do look forward to recommending friends and family to you. The repair and cleaning my vehicle was awesome. Truthfully I hate statefarm
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would advise anyone to steer clear of this repair shop
Customer Service - 0.5/5.0 -
Huge lack of communication. Personnel said they would call by certain dates with updated information and no call was received. Constantly had to reach out to the repair shop for answers just to be placed on hold over and over again
My Experience - 5.0/5.0 -
Good job by the team, and I truly appreciate the updates I received throughout the process, thank you again!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Carstar got my car in and done so quickly! After hearing horror stories about lengths of repair time after accidents I was scared but they pulled it off. I only took a number away because they fixed my taillight and they were previously tinted so the left one didn’t match at all. I had to drive around for a couple days before I could borrow a heat gun to take it off. Not tragic, just annoying. I wish they would’ve called.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From start to finish the gal (Kiara sp?) up front took care of everything and made my life super simple. Thank you for everything I hope we never have to meet again… :)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Insurance scam artists. They cut corners
Repair Quality - 0.5/5.0 -
Did not complete the total repairs
Customer Service - 0.5/5.0 -
Only the woman sitting in front of the door was really nice. Cory was trash.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It is perfect - thank you!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work was performed. The office staff was exceptional. Stephanie is a great asset to your company.
Customer Service - 5.0/5.0 -
See previous comment
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Vehicle looks great and everything went well. I would have liked more updates on when the truck would be done though. It’s tough to coordinate pickup times and rental car issues.
Customer Service - 3.5/5.0 -
Just more updates would be nice. Even some texts.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Ok the work that was performed looks great to some degree. On the other hand fellowing up on the progress of the time it took. Ok there might be a problem with parts suppliers. So call your customers & notify them. It's not my job to call & check on the status report. Some projects are just problem child. So have a fellow up on those projects & call the customer. My truck I was told was a week long project. That turned into 10 weeks. Note everyone was still polite & very nice.