CARSTAR Douglas Auto Body & Paint
In operation 30 years.
Carstar Douglas Auto Body & Paint specializes in high-quality collision repairs, excellent customer service, and satisfaction in Pasadena, CA. Our location is locally owned and operated and committed to delivering top-notch collision repair services, ensuring a seamless experience to get you back on the road swiftly after a collision. Relax; we will take it from here.
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Chinese
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
These guys did an excellent job
Returned Clean
My Experience - 5.0/5.0 -
Great customer focus (thx Josue!) and excellent outcomes!🚀
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Absolutely fantastic service. My car looks incredible. Entire staff is friendly, professional and efficient.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Both Sossi and Josue were very accommodating and professional. Sossi took care of the rental car with ease for me, and all paperwork was handled swiftly. Josue stayed in constant contact, and his estimate was accurate. Being a business owner myself, Josue is clearly someone CARSTAR should be proud to have as an employee. I commend him on his work ethic and respect for both your company and its customers.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I already sent a reply
Customer Service - 5.0/5.0 -
Josue was very professional and any business would be glad to have him as employee.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very friendly staff. Faster return of my car. Beautiful result
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I am very happy with the service provided by John and Arshak.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional. They kept me updated with the progress of my car repair. Work was excellent and very fast. Overall my experience was very pleasant.
Customer Service - 5.0/5.0 -
They were very helpful and professional. Everyone was super efficient.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kenny was great and super helpful
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
CARSTAR-Douglas did an outstanding job on my car. I dropped my car and open an insurance on the same day at the same time. They helped me and started on the work. I received status updates daily. My car was finished in a week a 1 day looking brand new. Between them and USAA every thing was fast and efficient, stress free!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer service from a repeat customer. Thank you Kenny!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Berry good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
One of the best body shops in SGV, car fixed right, excellent communication. No hassle they deal with the Insurance company less stress… would give 6 stars if possible
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service and great communication.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was really helpful. Josue was great to work with. I felt like I was in really good hands