CARSTAR Douglas Auto Body & Paint
In operation 30 years.
Carstar Douglas Auto Body & Paint specializes in high-quality collision repairs, excellent customer service, and satisfaction in Pasadena, CA. Our location is locally owned and operated and committed to delivering top-notch collision repair services, ensuring a seamless experience to get you back on the road swiftly after a collision. Relax; we will take it from here.
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
- Chinese
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks brand new and repaired with manufacturer's parts.
Customer Service - 5.0/5.0 -
Douglas staff went above and beyond to help me pick up my car just at closing time on a Friday. Very kind and accommodating!
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Services were excellent from all of your team
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Douglas Auto did an amazing job on my truck they kept me informed on the progress on a consistent basis.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
LOOKS GREAT
Customer Service - 5.0/5.0 -
SHAWN WAS GREAT
My Experience - 5.0/5.0 -
I was met by professional people esoeciallt shawn whocintunuallt uodated in the repair status In fact my car was ready two days befire expected Good job
My Experience - 5.0/5.0 -
Shawn was very helpful and patient at answering all of my questions! The experience at the shop went very smoothly!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
They fixed my bumper and all of the rear sensors. I drove my car home and the next day when I turned it on, it gave me errors that the rear sensor was malfunctioning. So I now have an error light and error messaging when I drive my car. I need to return so they can fix it
Likely to Recommend - 1.5/5.0
Repair Quality - 1.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Great service. It would have helped save me time had the Entrerprise rental car been available at the body shop when I dropped off my car as I ended up waiting half an hour to get picked up by them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I loved the paint job on the hood. It's wonderful. The service staff were very friendly and knowledgeable. However, there are some fluorescent green arrows painted on the side panel that won't come off. Also, near there the paint has been stripped off. It is only a very small section, but I am sure that there was always paint there. Now it is just exposed metal. While I was very satisfied with the new hood, when I opened it up at a gas station a short time later, there was a plastic panel that was loosely hanging on. I was pleased to see that your servicemen had cleaned the engine though. The new plastic pieces that go under the tires do not to be flush, and they bend and buckle at different places. Finally, after I read your brochure that you gave me, I noticed that you pride yourself on cleaning the inside of the car as well to exceed expectations. Unfortunately, I noticed a lot of fine white dust in my car that was not there before I submitted it to you. I have tried to be fair in my comments and I hope that comes across.