CARSTAR Elite Collision

4.9 (2,444reviews)
98%
17130 Fm 529,  Houston,  TX  77095
Bot
Shop AssistantSparkles

In operation 18 years.

At CARSTAR Elite Collision we proudly provide the community with top quality automotive repairs to serve our customers for any automotive collision repair needs. We devote and strive to offer the highest in excellent customer service and exceed every customer's expectations. We place our customers needs and their safety at the highest level. Combined with exceptional skills and the latest in advanced technology we ensure your vehicle comes back to you like new and in pre-accident condition.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Alfa Romeo
Chrysler
Dodge
Fiat
Genesis
GM
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (2,444)

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Customer Service

Adrian communicated almost on a daily basis.

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My Experience

Excellent work, car looks and runs great. Job was done way ahead of time, thanks to the diligent work of Adrian who tracked down the parts that were needed.

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Outstanding work

Customer Service

Adrian was a great help. Y'all should give him a raise.

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This was our first crash and we were so lost as to what to do. Geico connected us with Elite Collision and my entire experience was absolutely wonderful. We had our car back in a week (5 business days) in mint condition. They even washed it for us. We got daily updates and Mr. Reggie was amazing. Thank you for making this horrible experience an easy one for us. We will be back to bring our other car (no accident) for a little clean up.

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My Experience

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They were very professional from day one. Adrian was very helpful and patient with me. He walked me thru and made suggestions based on my need. My car was well taken care of, their estimate was exactly what I ended up paying. Adrian was kind enough and offered me a ride home when they were fixing my car. They were also able to fix my car a day earlier than estimated, i was really happy about that. Overall, great service, great customer service. Thank you so much Carstar Elite Collision for your amazing service.

Repair Quality

They were very professional from day one. Adrian was very helpful and patient with me. He walked me thru and made suggestions based on my need. My car was well taken care of, their estimate was exactly what I ended up paying. Adrian was kind enough and offered me a ride home when they were fixing my car. They were also able to fix my car a day earlier than estimated, i was really happy about that. Overall, great service, great customer service. Thank you so much Carstar Elite Collision for your amazing service.

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Great customer service. They kept me in the loop and updated me on my vehicles status

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My Experience

I was very satisfied with the service of the two men that I was dealing with, they were professional and the repairs were finished in a timely manner.

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Great service

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My Experience

From the moment I first walked into Carstar Elite Collision, I knew I was dealing with a team that genuinely cares about their craft and about the people they serve. In an industry where most people only show up after something stressful has happened, they somehow manage to turn that stressful moment into an experience that feels smooth, reassuring, and even impressive. Customer service is where they immediately set themselves apart. From the first interaction, the staff was welcoming, professional, and incredibly attentive. They took the time to walk me through every step of the repair process in clear terms, making sure I understood what was happening with my vehicle and what to expect next. There was never a moment where I felt rushed or brushed off. Every question was answered patiently and thoroughly, and you could tell that transparency and trust are part of how they operate. What truly stood out was their communication. Throughout the entire repair process, I received consistent updates about the progress of my vehicle. Instead of wondering what was going on behind the scenes, they kept me informed at every stage. That level of proactive communication makes a huge difference because it removes the uncertainty that often comes with vehicle repairs. It felt like they respected my time and wanted me to feel confident that my vehicle was in the right hands. The repair itself was nothing short of excellent. When I got my vehicle back, the quality of the work was exceptional. The attention to detail was obvious immediately. The paint match was flawless, the panels were perfectly aligned, and the entire car looked like it had just rolled off the showroom floor. Even the small details were handled with care, which speaks volumes about the pride they take in their workmanship. Another thing that impressed me was the turnaround time. Not only was the repair done right, it was completed earlier than expected. In the world of collision repair, finishing ahead of schedule without sacrificing quality is rare, and it speaks to both the efficiency and the skill of the team working there. They even returned the vehicle detailed and spotless, which was a great finishing touch. It felt less like picking up a repaired car and more like getting back a vehicle that had been fully refreshed and cared for. Experiences like this remind you that great service still exists. Carstar Elite Collision didn’t just repair a vehicle. They delivered professionalism, communication, craftsmanship, and genuine customer care from start to finish. If anyone ever finds themselves needing collision repair, this is exactly the kind of shop you hope to find: honest, skilled, efficient, and truly customer focused. I would confidently recommend Carstar Elite Collision to anyone looking for high-quality repairs and a customer experience that goes far beyond expectations.

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My Experience

Good customer service and very speedy repairs. I’m very satisfied with my experience with carstar

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My Experience

My CarStar experience was a very good one because of Adrian. He genuinely seemed to care and I felt I could trust him through the whole process.

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The bodywork.and the paint job.are great.by there's. a problem. I've just noticed the wheel were i was hit is sticking.out.a little.he must a bent.something.when I was.hit

Customer Service

Very professional .service

Returned Clean

My Experience

Adrian and Chris were very helpful through the entire process. I’m very happy with the turnaround time and my car was returned super clean and repaired. I highly recommend this shop.

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My Experience

Fantastic customer service. Adrian let me know what was going on at all times.

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My Experience

I brought my older, injured car in for repairs and was impressed with the care and efficiency that was given in not only fixing the problem, but having it ready 2 days ahead of schedule and cleaning the whole car inside and out! Everyone in the front office was so nice and I appreciate y’all for taking such good care of my car in such a timely manner!

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My Experience

Súper contenta con el servicio el más alto recomendado 💯 los representantes muy buenos especialmente Eli que me asistió increíble muchas gracias

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Buen trabajo recomendado 💯👌🏼 buen trato con el cliente el representante Eli muy bueno te explica perfectamente agradecida con el servicio

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Returned Clean