CARSTAR Fathers & Sons Collision

4.8 (948reviews)
96%
168 New Bridge St,  West Springfield,  MA  01089
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Shop AssistantSparkles

In operation 57 years, 52 years at this location.

At CARSTAR Fathers & Sons Collision Center we have over 25 years experience providing auto body repair and restoration service to our community. We know that after an accident you want your vehicle restored to its original condition. That trust is earned every day by a dedicated and highly trained staff using state-of-the-art tools and equipment.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (948)

Likely to Recommend

I’ve already told my husband and family to check out this place for any future car repair needs. Excellent service experience!

Repair Quality

Customer Service

Everyone was so friendly, professional, and kind. They even cleaned my car for me after the service was completed!

Returned Clean

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Great communication, incredible service, very quick and easy process. My car looks amazing again

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My Experience

I came to Father's & Son's because of the reviews. And they didn't fall short. The Communication was exceptional. They kept me updated about every step they took with my vehicle. They were thorough with ever detail. They were quick and efficient. All repairs are under full warranty as long as you own the car , which is exceptional. Although my incident with my vehicle was not my fault, they made my inconvenience easier to go through . The team was respectful and kind. Shout out to the best receptionist at Fathers & Son's at Carstar!! She is the best and she should be honored ! Thank you to all.

My Experience

Amazing work! Astounding customer service! A top shelf shop! Thank you !

My Experience

My Experience

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My Experience

Great customer service and excellent workmanship!

My Experience

Very nice people. Prompt responses. Quick service. Much respect for the people there. Makes a bad experience less painful.

Likely to Recommend

Repair Quality

Prompt, way ahead of the ins company in terms of response. They were very accommodating and worked quickly to complete the repairs. Recommend them highly.

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Returned Clean

My Experience

Likely to Recommend

Repair Quality

had issue with single tire replacement not installed but billed

Customer Service

was told i would get progress updates and received none but repair was very good

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Returned Clean

My Experience

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My Experience

Everyone was so helpful and happy! I loved my experience there and will be recommending them to everyone who is need of car services. Thank you!

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My Experience

Hands down they did a wonderful job on the truck!

Likely to Recommend

I definitely would recommend my co worker to go there if they needed some bodywork on their vehicle

Repair Quality

If you could go beyond a 10 I would

Customer Service

They did an amazing job keeping me posted on my vehicle through the whole process

Returned Clean