CARSTAR Fathers & Sons Collision

4.8 (949reviews)
96%
168 New Bridge St,  West Springfield,  MA  01089
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Shop AssistantSparkles

In operation 57 years, 52 years at this location.

At CARSTAR Fathers & Sons Collision Center we have over 25 years experience providing auto body repair and restoration service to our community. We know that after an accident you want your vehicle restored to its original condition. That trust is earned every day by a dedicated and highly trained staff using state-of-the-art tools and equipment.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (949)

My Experience

The customer service and car repair was amazing. They even coordinated m oil change for me while my vehicle was being repaired. The inside of the vehicle was detailed as well. I was really impressed!! Thank you:)

Likely to Recommend

Repair Quality

2 weeks was a very long time to get repaired

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very good job.

Customer Service

Returned Clean

My Experience

This is Sonia Demaio and I loved how fast, efficient and amazing job they did repairing my car and will definitely use them again

My Experience

Translated from Spanish by Carwise
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My Experience

Excelente servicio

My Experience

We’re very happy with the work you guys have completed on our car. You returned it back to new status me and my wife are ecstatic about how it looks. Thank you so much.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Excellent

My Experience

The mechanic went the extra mile to have the right parts. Communications were regular and reliable. Worked on our behalf with insurance error. Professional Collision department all the way. Thank you!

Likely to Recommend

Very professional and friendly, would definitely recommend

Repair Quality

Customer Service

The headlight is still angled down towards the street. I have a photo at night to show the difference. It looks like it's placed properly, but it's a little off.

My Experience

1) phone conversations with the office was a great, they were so courteous, a very pleasant. 2) the service team also great, the car looks like new. Thank you for a speedy repair.

My Experience

Once again your team did an exceptional job and I am delighted with the results. Fathers and Sons attention to detail and professionalism is unequalled. This is why I am a 30 year repeat customer and wouldnt think of going anywhere else.

Likely to Recommend

Exceptional service and quality

Repair Quality

Exceptional service and quality

Customer Service

Exceptional service and quality

Returned Clean

Likely to Recommend

Repair Quality

Very professional, responsive, and communicative. Would recommend 100%

Customer Service

Likely to Recommend

Repair Quality

Excellent service

Customer Service

Returned Clean

My Experience

Beautiful job and got the work done in 4 days which made things a lot easier for me and I greatly appreciate detailing the car. It looked very beautiful when I picked it up. Work was done perfect

My Experience

Great job fixing my car she looks brand new:)

My Experience

Great job

My Experience

Amazing work service..💯❤️👑😇

Likely to Recommend

Repair Quality

good quality of repair.

Customer Service

very satisfied.

Likely to Recommend

Repair Quality

Professional l and expedient

Customer Service

Excellent