CARSTAR Fathers & Sons Collision

4.8 (949reviews)
96%
168 New Bridge St,  West Springfield,  MA  01089
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Shop AssistantSparkles

In operation 57 years, 52 years at this location.

At CARSTAR Fathers & Sons Collision Center we have over 25 years experience providing auto body repair and restoration service to our community. We know that after an accident you want your vehicle restored to its original condition. That trust is earned every day by a dedicated and highly trained staff using state-of-the-art tools and equipment.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (949)

My Experience

My Experience

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Everything went smoothly and my car looks like it was never in an accident.

Customer Service

Everyone was friendly

Returned Clean

My Experience

I was very nervous bringing my car as I have never done this before. Didn’t know what to expect and obviously didn’t love that my car was smashed up. I was updated every step of the way in the process and it was truly a “Relax, We’ll take it from here” experience. I just got my car back and couldn’t be more excited! Would highly suggest CARSTAR Fathers & Sons, especially if you have an Audi.

My Experience

Phenomenal service and workmanship! I have been delighted throughout the whole process. From the first contact via phone to drop off and pickup the carstar fathers and sons team were professional and delivered my car to perfection. Exceeded expectations all the way! Thank you

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Repair Quality

Customer Service

My Experience

Fathers & Sons kept me very well informed about the repairs to my car. Carrie in the front office and Sarah in repairs were kind,professional and informational. The shop even detailed my car. I highly Father's & Sons.

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Repair Quality

Customer Service

Excellent customer service from Kerri and Sarah. Polite, professional and kind. They kept me very well informed of the status of my vehicle. They assisted me in returning my rental vehicle and they even had my vehicle detailed. The shop did excellent work. I highly recommend Fathers & Sons.

Returned Clean

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Customer Service

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I already have!!

Repair Quality

Car looks amazing and drives wonderfully! You made the whole process so easy and effortless - can't thank you enough!!

Customer Service

Great communication!!

Returned Clean

My Experience

People very nice!!

My Experience

Great people great service and excellent repair

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Repair Quality

Customer Service

My Experience

After 20 days in repair vehicle return with a malfunctioning driver's window Repaired on site causing a delay in return

Likely to Recommend

Repair Quality

Everything was great

Customer Service

Quality work

Returned Clean

Likely to Recommend

Repair Quality

Excellent service, workmanship and customer care.

Customer Service

Returned Clean

My Experience

Great work, good communication. Thanks.

My Experience

I'm very satisfied with your service and repairs for my Toyota Sienna. Well done job done. Be my store and passed to my friends in case they need service. Thanks 🙏

My Experience

The Staff was friendly and knowledgeable. My car was fixed within the expected time and the results are outstanding. Very satisfied again!