CARSTAR Fathers & Sons Collision

4.8 (948reviews)
96%
168 New Bridge St,  West Springfield,  MA  01089
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Shop AssistantSparkles

In operation 57 years, 52 years at this location.

At CARSTAR Fathers & Sons Collision Center we have over 25 years experience providing auto body repair and restoration service to our community. We know that after an accident you want your vehicle restored to its original condition. That trust is earned every day by a dedicated and highly trained staff using state-of-the-art tools and equipment.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (948)

My Experience

Great communication!

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Repair Quality

I have used Father’s and Sons now a few times and the service I receive every time is better than the last. They always go above and beyond to make me feel welcome, also keeping me informed the whole time my vehicle is in the shop. The work they do is incredible. The whole process of your vehicle being in a repair shop is stressful enough but they make you feel more comfortable with the service you receive. If you’re looking for a repair shop they are by far the best in our area. Thank you to all the staff there.

Customer Service

Returned Clean

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Returned Clean

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Awesome job, and quick service

Customer Service

Very kind and helpful

Returned Clean

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Customer Service

Did an excellent job, looks like new car.

Returned Clean

My Experience

Thank you for taking care of my Jeep and then some. Did not expect the deep clean. All lights on dashboard were delt with. It took longer than expected, but life isn't always fair or considerate. If, god forbid, any other work needs to be done, id make highly considered going back

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Love it

Customer Service

Love it thanks you guys apréciate a lot I received my car brand new again with a detailed too🥰

My Experience

Translated from Spanish by Carwise
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Likely to Recommend

Ya lo hice

Repair Quality

Muy buen trabajo

Customer Service

Muy bueno

Returned Clean

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Amazing shop ! Highly recommend

Repair Quality

Went above and beyond on the paint , buffing and detailing of my car. Highly recommend this shop and will be doing further business with them again !

Customer Service

The woman at the desk is the kindest and has the best customer service ive ever come across

My Experience

Work performed looks great, took less time than estimated, and staff was super easy to deal with, and made the whole process very pleasant.

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Returned Clean

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I’m very happy I chose to go with your shop. The repair was completed quickly and everything looks great. I also really appreciated that my car was cleaned—it was such a thoughtful and sweet touch. Thank you for the excellent service!

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Returned Clean

My Experience

The customer service provided was exceptional, ensuring that I was well-informed throughout the process. The team’s dedication to the vehicle’s repair and the seamless nature of the experience were commendable. 🙂

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Repair Quality

There's a small thing with the driver's door. I know what to do, as they showed me, so I'm good.

Customer Service

Great job. Thank you so much!

My Experience

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Customer Service

Returned Clean