CARSTAR Fathers & Sons Collision

4.8 (948reviews)
96%
168 New Bridge St,  West Springfield,  MA  01089
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Shop AssistantSparkles

In operation 57 years, 52 years at this location.

At CARSTAR Fathers & Sons Collision Center we have over 25 years experience providing auto body repair and restoration service to our community. We know that after an accident you want your vehicle restored to its original condition. That trust is earned every day by a dedicated and highly trained staff using state-of-the-art tools and equipment.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (948)

Likely to Recommend

Repair Quality

Car repair was incomplete

Customer Service

Receptionist was impatient

Likely to Recommend

Work was done very well and the car looked fantastic at pick up

Repair Quality

The car looked amazing. Sadly brought my car in after an accident. The repairs were quick and Fathers and Sons even worked with rental car company to coordinate the drop off of rental after. My car came back clean and spotless. Very professional employees

Customer Service

Perfect

My Experience

They made everything so easy, I am happy I chose to go with them for repairs! Everyone I spoke to was great but Chris was incredibly kind and really great to work with. Great service like he provided is so hard to come by these days! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My car looks great and they finished it on time . Great experience all around.

My Experience

Fantastic service. Start to finnish

My Experience

Likely to Recommend

Repair Quality

Excellent job and the friendliest people working there

Customer Service

Likely to Recommend

Repair Quality

Car came back like new. Front of house was awesome, she was welcoming and informed.

Customer Service

Front of house was awesome

Returned Clean

My Experience

Thank you for your service. Very pleasant place to do business, as well as extremely peofessional. Again thank you.

My Experience

Everyone was very professional and friendly and the job was done on a timely manner and great communication. The paint job looks great.

My Experience

Very professional service - great job - Workmanship outstanding - many Thanks Mike

My Experience

I am very satisfied overall with my car. Everything works great and it looks amazing however, i noticed some scratches on the hood that i cant necessarily remember being there before hand with how big and consistent they are.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Very likely!

Repair Quality

Amazing work, great customer service and I am simply amazed on the communication the shop had throughout the process! Thank you

Customer Service

My Experience

Thank you for making the process smooth and easy for us in a stressful situation.

My Experience

Thanks for taking care of my car. That's the second time you guys did a great job for me.

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

So far so good

Customer Service

Great communication and customer service