CARSTAR Fathers & Sons Collision

4.8 (949reviews)
96%
168 New Bridge St,  West Springfield,  MA  01089
Bot
Shop AssistantSparkles

In operation 57 years, 52 years at this location.

At CARSTAR Fathers & Sons Collision Center we have over 25 years experience providing auto body repair and restoration service to our community. We know that after an accident you want your vehicle restored to its original condition. That trust is earned every day by a dedicated and highly trained staff using state-of-the-art tools and equipment.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (949)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

They were great

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

This is my third time and three different cars.

Repair Quality

The work has done according to their initial estimate and schedule. They fixed the damage, i.e., dents and scratches. As results, absolutely no one can detect the damage. In addition, they cleaned my car inside and out, and I felt like my car was "new".

Customer Service

The work has done according to their initial estimate and schedule. They fixed the damage, i.e., dents and scratches. As results, absolutely no one can detect the damage. In addition, they cleaned my car inside and out, and I felt like my car was "new".

Returned Clean

Likely to Recommend

For paint work yes

Repair Quality

I'm happy with the paint work , but the automotive part I'm not happy at all.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

I’m giving 10 because there isn’t an 11. Tom was very helpful, personable and kept in touch with me every step of the way

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Tom did amazing job on my daughters vehicle also cleaned it all up and looked brand new again!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

The car was fixed well

Returned Clean

Likely to Recommend

Repair Quality

My experience was amazing which is exactly the reason I brought my vehicle here. When I tell you the precision to detail, the care and expertise involved in putting your vehicle and your heart back together are priceless and the collision center did just that. From the front office professionals greeting you when you come in (Kevin and I’m sorry to the young lady upfront I forgot your name). To Mike and definitely Rich taking good care of me was everything I could’ve asked for. These guys are the “it” place and you can’t go wrong with them one bit. I appreciate good customer service and I value and hold dear solid work. Great job guys!

Customer Service

Returned Clean

Likely to Recommend

Very much so

Repair Quality

Again the repair was better than I had hoped

Customer Service

They did a good job with the car, they cleaned up even unrelated marks and dings

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

They went above and beyond. Great work!

Likely to Recommend

They will be my go to for repairs

Repair Quality

Very satisfied with the repairs done they did a great job

Customer Service

Thomas and staff are amazing they took care of my needing my car done within good timing and they did and I was very satisfied.

Likely to Recommend

Repair Quality

Things looked like it was repaired by the factory.

Customer Service

They were very professional

My Experience

The service Michael provided was outstanding. He made every step in the process exceptionally easy. Excellent! Thank you

Likely to Recommend

Definitely would recommend

Repair Quality

Excellent experience

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

They were very helpful and super kind!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Excellent 👌

Customer Service

Excellent

Returned Clean