CARSTAR Fathers & Sons Collision

4.8 (948reviews)
96%
168 New Bridge St,  West Springfield,  MA  01089
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Shop AssistantSparkles

In operation 57 years, 52 years at this location.

At CARSTAR Fathers & Sons Collision Center we have over 25 years experience providing auto body repair and restoration service to our community. We know that after an accident you want your vehicle restored to its original condition. That trust is earned every day by a dedicated and highly trained staff using state-of-the-art tools and equipment.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (948)

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Repair Quality

I recently had my vehicle repaired at this auto body shop, and I couldn’t be more pleased with the experience from start to finish. The team was professional, knowledgeable, and genuinely committed to delivering high-quality work. From the initial estimate to the final pickup, the process was smooth and transparent and kept me informed throughout. The workmanship was outstanding—my car looks as good as new, and the attention to detail truly shows. What impressed me most was their customer service. The staff was courteous, responsive, and went above and beyond to ensure everything was handled efficiently. They made what could have been a stressful situation completely hassle-free. I highly recommend this shop to anyone in need of auto body repairs. Their professionalism, integrity, and exceptional craftsmanship set them apart. I would not hesitate to return if I ever need their services again.

Customer Service

My Experience

My car looks amazing and I appreciate all the effort you made in dealing with a difficult insurance company... Got the job done!

My Experience

The experience and the repair were perfect from beginning to end. I am completely satisfied. You have an excellent operation.

My Experience

My Experience

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Great job. My car looks new

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My Experience

Thank you

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Repair Quality

My truck looks like it came off the showroom floor. I expected the repaired side of the truck would look brand new but, you washed it, shined the tires, and cleaned the interior partially. I chose CARSTARS FATHER AND SONS for their reputation and was not disappointed. Everyone was professional, courteous and texted me updates through the whole process. Thank you for making my experience a great one! Bill M.

Customer Service

Returned Clean

Likely to Recommend

I would highly recommend Carstar Fathers & Sons to a friend or colleage.

Repair Quality

The vehicle looked beautiful when I picked it up. I was extremely satisfied with the repair.

Customer Service

The customer service was courteous, friendly and timely in keeping me up to date on status on the repair

Returned Clean

My Experience

They very nice job that’s why I have been going to them for body work thank you

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Repair Quality

Very nice job the body did. The rental car co was 40 minutes late with my rental car

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Returned Clean

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My Experience

Paint color is off and bumper is not smoothly attached in some areas and corners. Very disappointed that I have to return again for them to fix this. The Manager Michael said it would take a few days to fix.

My Experience

MY car looks amazing..Great job