CARSTAR Fathers & Sons Collision

4.8 (948reviews)
96%
168 New Bridge St,  West Springfield,  MA  01089
Bot
Shop AssistantSparkles

In operation 57 years, 52 years at this location.

At CARSTAR Fathers & Sons Collision Center we have over 25 years experience providing auto body repair and restoration service to our community. We know that after an accident you want your vehicle restored to its original condition. That trust is earned every day by a dedicated and highly trained staff using state-of-the-art tools and equipment.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (948)

Likely to Recommend

Repair Quality

Great service as always!

Customer Service

Returned Clean

My Experience

Allstars team. Tom was very professional and responsive. I am truly very happy with the work you guys do!

Likely to Recommend

Already did

Repair Quality

They did an amazing job. Were very professional and went above and beyond to accommodate my needs. They have exceeded my expectations.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

I have to take vehicle back for repair, window is not working, I may need another rental. Can someone contact me for this please

My Experience

Friendly and helpful especially Thom Krstyen. And KevinBousquet.

Likely to Recommend

Repair Quality

Customer Service

Thom & Kevin were helpful & friendly. Kept me informed about what was going on with my Q3. 2nd time customer with the same vehicle. Thanks guys! SAM. FARRER

Returned Clean

Likely to Recommend

Repair Quality

Michael Glasson was the appraiser for my car repair He worked hard to get the job started and kept me posted along the way He deserves cudos for the job he did Tjhe repair looked awesome

Customer Service

Mike Glasson handled my accident He was very professional and did his best to get the car back to me on time He handled my insurance and kept me up to date as the repair took place

Returned Clean

My Experience

It was a job exceptional done. Very proud customer.

Likely to Recommend

Repair Quality

Customer Service

They did their best to the max. Very pleased with their service.

Likely to Recommend

Definitely would recommend, heard others say the same!

Repair Quality

My car looks great!! Thank you Tom,Kevin and sorry didn't get the gals name..keep up the good work,I will recommend!!

Customer Service

Loved the detailing of my car when it was being repaired..smelled new!! Thank you gang!!!

Returned Clean

Likely to Recommend

Absolutely. Would highly recommend

Repair Quality

Very happy with the work

Customer Service

Everyone I interacted with was outstanding

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Great experience.

Repair Quality

Car looks better than before the accident.

Customer Service

Tom did a great job letting me know what to expect and following up. He listened to my situation and took steps to make sure the work was done in as timely manner as possible.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The work was phenomenal The people I dealt with absolutely fantastic specially especially the manager Tom I would recommend that place to anyone The people I dealt with absolutely fantastic specially especially the manager Tom I would recommend that place to anyone

Likely to Recommend

I already have recommended it to 2 or 3 friends of mine

Repair Quality

That's that I've ever been to

Customer Service

Returned Clean

My Experience

Beautiful job repairing the car! Staff is fantastic and very communicative and thorough

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Professional and courteous. Very happy with the repair to my vehicle. Thank you

Customer Service

Always pleasant

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

The car looked great on the outside and they cleaned the inside but they messed up my door panel and it’s not put together or seated properly itook pictures last night once I noticed the door panel was damaged and not seated properly iwould appreciate if liberty mutual could get back to me and fix this problem because iwent through the body shop that was recommended through liberty mutual and I’m not fully satisfied… as other things were damaged during the “fixing” process

Likely to Recommend

Repair Quality

Customer Service

My Experience

My car looks great! Thanks so much for all your hard work!!

Likely to Recommend

Repair Quality

Customer Service

They kept in contact with me until my car was ready. The car looks great! Very happy with everything

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Professional Company!

Repair Quality

Appears in good condition!

Customer Service

Mike handled my vehicle and paperwork at Fathers and Sons and did a GREAT Job! All about Customer Service!!!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service