CARSTAR Fathers & Sons Collision

4.8 (948reviews)
96%
168 New Bridge St,  West Springfield,  MA  01089
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Shop AssistantSparkles

In operation 57 years, 52 years at this location.

At CARSTAR Fathers & Sons Collision Center we have over 25 years experience providing auto body repair and restoration service to our community. We know that after an accident you want your vehicle restored to its original condition. That trust is earned every day by a dedicated and highly trained staff using state-of-the-art tools and equipment.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (948)

My Experience

Excellent job by everyone!

Likely to Recommend

Repair Quality

Car looks great!

Customer Service

Everyone was upfront during the whole process.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My car looks good as new what an amazing job thank you so much

My Experience

I am extremely satisfied with the service of Tom and fathers and sons. The quality of the service and repair of my car was exceptional. My car was restored to its original beauty. Thank you so much!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Will tell everyone I know to get there car serviced with them

Repair Quality

Exceptional!

Customer Service

Exceptional customer service

Returned Clean

My Experience

Tom has made my experience one in the best when dealing with car dealerships ! I would suggest for him to be promoted and rewarded for his exceptional customer service.

Likely to Recommend

Repair Quality

Tom and the Audi collision team have been doing an exceptional job by providing professional service! My time spent with Audi will be forever because of Tom. Thank you!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

With the exception of it coming apart. They reattached it but, a very very small section is still visible.

Customer Service

Very good service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Definitely!

Repair Quality

Father's and Sons did an amazing job!!! I am very happy of the quality and how quick it was done!!! Thank you so much for your hard work! And I sure will recommend your shop to my friends and family!

Customer Service

Short period of time- good quality!

Returned Clean

My Experience

The car was repaired and ready when promised. The car was extremely clean when I picked it up and the repair looked great. I was also please to find that the radio stations were as I left them.

Likely to Recommend

Repair Quality

Customer Service

Car was done when promised. The work looked good and the car was very clean at pick up

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Great job. Super nice people. Car was cleaner than when I purchased it!

Likely to Recommend

My husband liked the job you did on detailing my car and is going to check if you do detailing for the public .

Repair Quality

Excellent service and very friendly professionals .

Customer Service

My car is fixed properly and looks great .

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

They were absolutely wonderful. Called at lease once a week to keep me informed. I would recommend this company to everyone. Thank you again Fathers & Sons

Likely to Recommend

Very much so

Repair Quality

My suv came out beautiful

Customer Service

Everyone I talk to were absolutely wonderful. They kept me informed about my car via call and txt. My car came out so beautiful. I would recommend then to everyone I know.

Likely to Recommend

Repair Quality

Customer Service

My Experience

My car looks perfect! Thank you so very much! Excellent experience from beginning to end! I will highly recommend you!

My Experience

Great service, my car looks better than ever!

Likely to Recommend

Repair Quality

Customer Service

The service and people were great. The car looks fantastic. They kept me informed as well all the time

Likely to Recommend

Repair Quality

Customer Service

Excellent communication from start to finish along with a follow up after I received my vehicle back.

My Experience

Everyone I've dealt with has been top notch in terms of allowing me to ask questions, giving me the best answer they can at the time, and also providing feedback on the status of the insurance job. I think you guys do a great job.