CARSTAR Fathers & Sons Collision

4.8 (948reviews)
96%
168 New Bridge St,  West Springfield,  MA  01089
Bot
Shop AssistantSparkles

In operation 57 years, 52 years at this location.

At CARSTAR Fathers & Sons Collision Center we have over 25 years experience providing auto body repair and restoration service to our community. We know that after an accident you want your vehicle restored to its original condition. That trust is earned every day by a dedicated and highly trained staff using state-of-the-art tools and equipment.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (948)

Likely to Recommend

Repair Quality

Tom kept me updated all along the way. There were no surprises.

Customer Service

Work returned my car to like new state

Likely to Recommend

Definitely tell everyone I can about them!

Repair Quality

Everyone was terrific and my experience was wonderful, all things considered!

Customer Service

Wonderful staff you have!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Always make your costumers happy good work thank you guys

Customer Service

Good shop

Likely to Recommend

Repair Quality

Customer Service

My Experience

I want to express many thanks to Kevin… Kevin is very professional and a pleasure to work with… He made the process very comfortable and understanding, Father and Sons should be proud of this employee …

Likely to Recommend

Repair Quality

Kevin was very accommodating and professional.. He made the process extremely smooth…

Customer Service

Staff was very accommodating

Returned Clean

My Experience

The team was friendly, courteous and professional. They did a beautiful job on my car, going above and beyond. My car was finished ahead of schedule and looked absolutely beautiful! Thank you so much for everything!

Likely to Recommend

Repair Quality

The employees were courteous, professional and extremely helpful. They had my car ready before it was promised and went over and above in the care they took with my vehicle. I am SO pleased!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Good repair

Likely to Recommend

Repair Quality

The car was given back incomplete.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

great job in the repair but timing of delivery need improvement. It took them 2 weeks plus 3 days to get my car back.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Absolutely would recommend Fathers&Sons.

Repair Quality

My car repair is perfect. Tom and Richie are very good at their jobs. Great customer service.

Customer Service

I had another appraisal where the owner asked a dent man, can't you just make it look good. Oh no!! Richie said, I know this is a big deal to you but not to me. I was so pleased with his response and was completely confident that he would fix it correctly. He did.

Returned Clean

Likely to Recommend

Repair Quality

Looks new

Customer Service

Vary friendly but forgot a few things but more than willing to help. Fix wheel/oil change. Some of this is on service the never relayed the info for the oil change

Returned Clean

Likely to Recommend

Repair Quality

Very pleased and satisfied with the entire transaction.

Customer Service

Tom is a great representative of the shop.

Returned Clean

Likely to Recommend

Repair Quality

Did an excellent job. Looks like new…plus they cleaned it inside and out. Additionally, staff very friendly and helpful. Very happy.

Customer Service

Returned Clean

My Experience

Keep up the good work keep on being amazing to each costumer always keep us satisfied to keep a successful business thank you

Likely to Recommend

Repair Quality

Great job

Customer Service