CARSTAR Fathers & Sons Collision

4.8 (948reviews)
96%
168 New Bridge St,  West Springfield,  MA  01089
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Shop AssistantSparkles

In operation 57 years, 52 years at this location.

At CARSTAR Fathers & Sons Collision Center we have over 25 years experience providing auto body repair and restoration service to our community. We know that after an accident you want your vehicle restored to its original condition. That trust is earned every day by a dedicated and highly trained staff using state-of-the-art tools and equipment.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (948)

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10 if servicing a VW, as the adaptive cruise control module needed to be replaced and calibrated.

Repair Quality

Great work.

Customer Service

The work was excellent, but the communication during the month the car was there could have been better managed. For instance, about a week into the service, I started to receive text messages that my car would be ready by end of week, is on schedule, almost ready, etc. When I called to inquire they acted like they never sent anything. Hand holding during the month long process would have been appreciated. That said, the staff appears well intentioned and work was excellent.

My Experience

Thank you a job well done

My Experience

Always the best service from father’s and sons especially from rich . He is always on top of everything. And my truck came out looking like new thanks everyone thanks Rich

Likely to Recommend

Best body shop around

Repair Quality

The body shop did a perfect job. But the service department failed to fix two things 1 the Driver side mirror and Driver side window are both not working

Customer Service

Good people

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Likely to Recommend

Definitely Yes!

Repair Quality

We liked everything! The team and the repair of a car was wonderful!

Customer Service

The customer service was perfect!

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My Experience

Matt provided outstanding service! He kept us up to date on the progress of repairs.

Likely to Recommend

CarStar is the place to go for repairs

Repair Quality

CarStar provided outstanding service!!

Customer Service

Matt went above and beyond to ensure our satisfaction. Outstanding!!

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My Experience

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My Experience

Professional, courteous, and friendly staff. Work is excellent!

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Repair Quality

Easy, professional, courteous, and excellent work!

Customer Service

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My Experience

i am so impressed with the operation with Carstar Fathers & Sons - Received daily updates workmanship outstanding and the team at Carstar very professional - Auto ready when promised - give a 10 out of 10 GREAT JOB loved working with them.

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they are very professional in everything they do

Repair Quality

very satisfied

Customer Service

very profession al - very satisfied

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Repair Quality

Great job.

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I left my garage door opener in the rental car. I called the shop and they were able to recover it for me.

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My Experience

Car looked like new!! Great job from the team and I loved the text updates with progress! Thank you

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Repair Quality

9 very good service

Customer Service

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My Experience

My wife is totally delighted with the repair!

Likely to Recommend

I am a fan!

Repair Quality

10+ service, my wife is extremely satisfied with the body performed on her vehicle. Our choice for future repairs is clearly Carstar Fathers and Sons!

Customer Service

Staff were extremely polite and professional. They went beyond to ensure satification and provided timely updates. The work was completed ahead of schedule.

Returned Clean

My Experience

Matt DuPont went above and beyond to take care of us. He handled a variety of insurance matters, and coordinated a number of additional things I wanted, all with the utmost professionalism and communication. He, and the entire team, were amazing. The car came out great! Thanks so much.