CARSTAR Fathers & Sons Collision

4.8 (948reviews)
96%
168 New Bridge St,  West Springfield,  MA  01089
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Shop AssistantSparkles

In operation 57 years, 52 years at this location.

At CARSTAR Fathers & Sons Collision Center we have over 25 years experience providing auto body repair and restoration service to our community. We know that after an accident you want your vehicle restored to its original condition. That trust is earned every day by a dedicated and highly trained staff using state-of-the-art tools and equipment.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (948)

My Experience

I love how I was kept up to date every step of the way and what a wonderful job they did. Keep up the good work guys.

My Experience

AMAZINGGG. The process went by smooth and I was always kept up to date with what was being done to my car. The lady at the front was sweet and patient. Overall happy with the result. They cleaned the inside of my car and my even my tires were shiny. Little things like that matter to me! Loved this place.

My Experience

Excellent service

Likely to Recommend

I have used their services in the past and been very pleased

Repair Quality

The service is excellent and workmanship was exactly completed as required

Customer Service

I am very satisfied with the results

Returned Clean

Likely to Recommend

I liked the service.

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Excellent service, polite staff and i was always notified of status of my car repar.

Likely to Recommend

Repair Quality

Went above and beyond! It looked like they buffed out dings on my hood.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

You guys did a great job everything looks good

My Experience

I had never been in an accident where I need to have significant repairs done to my vehicle. So when my daughter slid on ice and damaged the car,I definitely knew I wanted Fathers & Sons to do the work, and I could not be happier. My car looks fantastic and the customer service from start to finish was top-notch. Thank you so much!

My Experience

Fast and great service

Likely to Recommend

Repair Quality

Fast and courteous

Customer Service

My Experience

Stellar

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I wasn’t going to review but I kept getting emails and texts about it. Can’t recommend because the job could have been done by repair if someone with expertise had looked it over but instead they waited over a month for a part they didn’t even need until I had to push the issue and then someone finally looked at it.

Repair Quality

Customer Service

They communicated the entire time and were very nice but ultimately not fully thinking of the customer. A repair could have been done that was cheaper and took less time but that option wasn’t presented until I made a fuss about needing alternative transportation after a month. Ultimately this was remedied but left a bad taste

Likely to Recommend

Repair Quality

👍🏻 great job

Customer Service

My Experience

My Experience

I highly appreciate the staff working here for being understanding and working around the situation I had. repairs on my car we’re done quick and fast they answer their phone calls. They answer the emails. And also have answers for any questions relating to your vehicle being at the repair shop 10 out of 10 service. I would highly recommend to others when asked where to take my car thank you to fathers and sons for being cooperative on hard times

My Experience

My car looks brand new.. my friend Danny works there and he does amazing job

Likely to Recommend

Repair Quality

Customer Service

My Experience