CARSTAR Fathers & Sons Collision

4.8 (948reviews)
96%
168 New Bridge St,  West Springfield,  MA  01089
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Shop AssistantSparkles

In operation 57 years, 52 years at this location.

At CARSTAR Fathers & Sons Collision Center we have over 25 years experience providing auto body repair and restoration service to our community. We know that after an accident you want your vehicle restored to its original condition. That trust is earned every day by a dedicated and highly trained staff using state-of-the-art tools and equipment.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (948)

My Experience

They were fast, courteous and professional. Aubrie was knowledgeable and kept me informed throughout the entire process. If you need repair work I highly recommend them.

Likely to Recommend

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Customer Service

My Experience

thank you so much for fixing my car. You did a fantastic job. You definitely deserve five stars.

My Experience

Everyone was so pleasant and my car repairs went great and my car looks great, thank you !

My Experience

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Customer Service

Returned Clean

My Experience

Unfortunately I have had to experience your craftsmanship twice this year (both random not at fault situations) and you have been quick, great communication, and wonderful work.

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Repair Quality

Very professional and friendly

Customer Service

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Repair Quality

Carstar Father and Sons did a great job fixing my trunk. The send me text messages every step of the way and my car looked brand new when I picked it up!

Customer Service

My Experience

Really nice folks to work with, highly responsive, super nice and got things done well and on time. Kudos for the auto texts that sent updates as things progressed!

My Experience

Everyone was very nice even during a very stressful time for me. I really appreciate the flexibility in dropping off and picking up my vehicle.

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Returned Clean

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Returned Clean

My Experience

The communication between customer and staff was excellent.

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My Experience

Excellent service and very friendly people to deal with.

My Experience

I was satisfied but not completely. I was totally satisfied with Aubrie and her awesome customer service and communication. From start to finish she consistently makes you feel like she really cares. She expresses empathy with going thru the headaches of getting into an unexpectedaccident and acknowledges the frustration of being a returning customer. I just wish some of those same qualities were present at front desk when you first come in to CarStar father and Sons. I also had a problem with ending up with a bill, even though I was not at fault for this accident; due to something that car star installed with my exhaust, but the insurance company never explained to me up front that i would have to cover the “betterment” difference. Very frustrating to get hit with a bill when I’m not at fault for the accident. I wish Car Star could work with customers like me to share some of that expense especially since I’m choosing Carr star over any other repair company the insurance company is recommending I use. They wanted me to go to Balise, but I chose you. I think this is my third repair in about a years time. I did appreciate you covering the diagnostic fee for checking the code on my repair and I understand that I had to pay for the part that caused the code. I am grateful for that.

Translated from Spanish by Carwise
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Likely to Recommend

Tienen un buen equipo de trabajo

Repair Quality

Buenas tardes. Ustedes son eficientes y rápidos Estoy conforme con su trato y sus atenciones.. muy buen trabajo. Muchas gracias .

Customer Service

Todo muy bien

Returned Clean

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Customer Service

My Experience

Customer Service provided was great filled with courtesy and professionalism. The communication was on point, I was kept informed every step of the way. My vehicle was very well taken care of.

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Customer Service

My Experience

My car has been hit twice in 4 months . Every time I bring my car in never let down with the results . My car looks new smells new and feels new. The amount of work that is done and in the time it’s done really shows for itself . Thank you

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Returned Clean

My Experience

Great service and quality work