CARSTAR Gurley Leep Collision Express South Bend
In operation 28 years.
If you need auto body repair work in South Bend, you need CARSTAR. Our body shop does the best collision repair in the city. With our high-quality dent repair, we’ve got all you need for an expert auto body repair. At CARSTAR, we provide a full range of auto body repair services, from fixing small dents and scratches to fully restoring your vehicle to its pre-accident state. Whether you’ve been in a collision, experienced storm damage, or simply want to give your car a makeover, we're here to help you get back on the road! Our services feature cutting-edge collision repair technology, highly trained technicians, and exceptional customer service to ensure your complete satisfaction.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
They forgot to put the insulation under the hood ( it was in the back seat ) and the horn isn’t hooked up and the check engine light is on . So it’s getting worked on again today.
Customer Service - 5.0/5.0 -
Jason is awesome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a nice job on my truck. Barb was fantastic. She went out of her way to help me. Thank you all
Customer Service - 5.0/5.0 -
They did a nice job on my truck. Barb was fantastic. She went out of her way to help me. Thank you all
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
The initial estimate for the work was, soonest - 1 week; latest - 2 weeks. We were not informed by Gurley-Leep that the vehicle repairs were finished. I happened to call on the Friday after the Monday in which the vehicle was dropped to check the status and was told, except for cleaning the vehicle, the repairs were done. Had I known the vehicle was available I would have made other arrangements to return the rental car and pick up the vehicle.
My Experience - 5.0/5.0 -
Joe was great with explaining everything! Y'all got me in the same day my accident happened. Pickup was quick and easy and I loved that the guys vacuumed my car, wiped down the dash, and shined the wheels.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
We had to go back and get a few things tweaked, but overall really good work.
Customer Service - 5.0/5.0 -
I worked with Joe and Amy (from Audi Michiana) and they were both really responsive and easy to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job on the repairs to my car. Joe Horvath provided information and timeline for repair to be completed. Work was done within the timeframe provided. Also the team detailed my car inside and out! It was beautiful when I picked up.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Yes, so far so good I can see through my rear camera now and she has been restored to her former beauty which is a plus too. Thank you!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I already have LOL you know
Repair Quality - 5.0/5.0 -
Everything was great and professionally handled I'm very satisfied
Customer Service - 5.0/5.0 -
Everything was excellent and great customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0 -
This repair was frustrating overall. I would get texts that the car would be ready and would call to confirm to find out that those texts were sent in error and parts were on definite backorder. I had to get Chevrolet Customer Care involved just to get things moving. I was then told that all that was left was computer programming, which would be quick but require towing the car to a different dealership. The car was then there for a few days and it was not so quick. The customer service woman at this collision shop was great and responsive and was the one that recommended calling Chevrolet Customer Care. The actual body work appears sound and of good quality. But the process to get this done in a timely manner was slow and frustrating. I do think much of the delay came from Gurley Leep GM Giant, not this collision shop, but since no one but me had to foot the bill for a rental car, no one but me seemed to want to prioritize the repair. After getting the car back, I also found other damage beyond the rear bumper (broken seat belt device) and am still waiting to hear of this can be fixed or if I need to handle getting that repaired myself.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
My Experience - 0.0/5.0 -
Way too long for the overall repair. Was told that it was one thing, then when that was being completed, they realized it was something else. And then there was a part on back order (which my insurance company was able to procure within hours after the Gurley Leep team estimated it would take MONTHS to get). Just kind of a disorganized mess all the way around. All very pleasant people to deal with, just never felt confident that the repairs were going to actually be completed when the estimate time said they were.
Likely to Recommend - 1.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
The repairs appear to be completed and successful. The disorganization and communication issues throughout were too many to allow a good rating. Three different times we approached the due date, and then found out “there is this other problem” or “this part is needed and we just found out” etc. All things that should have been vetted in the beginning. The shop also told us that our car would be in there waiting for a part on back order for close to six months. Our insurance team had the part located and shipped within a day. That should say all you need to hear about the lack of clear and trustworthy communication.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Broken grill was in the truck bed, white foam wrapping in the truck bed, and looked like someone ate lunch in the back seat…sandwich wrapper and empty water bottle on the back seat…we cleaned the truck out before we brought it in….body work looked good
Likely to Recommend - 4.0/5.0 -
They are the only dealer can turn your vehicle back to you within a week
Repair Quality - 4.0/5.0 -
Looking good
Customer Service - 4.5/5.0 -
My backup camera is still a little fuzzy