CARSTAR Gurley Leep Collision Express Elkhart
In operation 30 years.
If you need auto body repair work in Elkhart, you need CARSTAR. Our body shop does the best collision repair in the city. With our high-quality dent repair, we’ve got all you need for an expert auto body repair. At CARSTAR, we provide a full range of auto body repair services, from fixing small dents and scratches to fully restoring your vehicle to its pre-accident state. Whether you’ve been in a collision, experienced storm damage, or simply want to give your car a makeover, we're here to help you get back on the road! Our services feature cutting-edge collision repair technology, highly trained technicians, and exceptional customer service to ensure your complete satisfaction.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Had to take the vehicle back to readjust the driver's door as it didn't close properly and it vibrated. Also had two parts that had to be refit. One was and the other couldn't be. Also, it took 16 days to get my vehicle fixed.
Customer Service - 5.0/5.0 -
The only individual I interacted with was the Estimator, Barb Mathews. Barb was very personable. She was pleasant, knowledgeable and very helpful. She kept me updated as to the progress of the bodywork being done and parts that had to be ordered. She seemed to coordinate well between her department and the service department.
Likely to Recommend - 3.0/5.0
Repair Quality - 1.5/5.0 -
The main job re: repairs to my driver's side door, was excellent. But Travis was going to have the crew do one small extra job for me, on my own dime -- re: repairing a little ding on the hood from gravel that struck the hood from a dump truck driving ahead of me one day. Travis agreed that we would do this work, but it did not get done. I've been trying to contact him about this for two weeks to schedule this additional little job, but he has never returned my call. This is very disappointing.
Customer Service - 3.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
All was great except that I had to wait an extra day to pick up my car
My Experience - 5.0/5.0 -
Barb is a Gem
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Took to long, but the results were good.
Customer Service - 5.0/5.0 -
Barb did everything she could!
My Experience - 5.0/5.0 -
Barbara Matthew's was pleasant to work with and did a good job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The body shop did a terrific job replacing my rear bumper, tailgate, and front bumper right end cap. Paint all matched great with the body color.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very helpful during the process. They kept us informed along the way and explained the process as we went.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank the team for me!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
I am mostly satisfied. However, when I picked up my car, my center console would no longer close. The manager came and looked at it, he told me that I was the 2nd person that day to have their center console open upon pick up and that they would order me a new one. I have waited more than a week and not heard back. I hope they will make it right as promised. With the exception of this, I would rate it a 10. But because of this, I am rating a 7 for now. Thanks.
Customer Service - 3.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everything was good keep up the good work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Two of the hood dents are back. I thought the repair people were going to foam the hood underneath between the supports and the hood, to keep them from coming back. After paying $750 for them to be removed, and they are back already, not happy.
Likely to Recommend - 4.0/5.0 -
The work of the person that buffed my jeep did a great job. The other issues, not very happy about, and now I still have to bring my new grill in for paint yet.
Repair Quality - 3.0/5.0 -
The buffing job was great, however I still gave 2 dents in the hood , that I paid $750 to have removed. My jeep was left unlocked outside the building for 2 days and I had the grill and other parts in there. The new grill that just got didn’t have and cracks in it, when I put it in the jeep for paint. When they pulled it out to paint, it suddenly had a crack in it.
Customer Service - 3.5/5.0 -
Barbara is very nice. Pricing I think was padded a bit.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair looks great!
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Issue will be resolved at a later date
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
I will be bringing truck back as the repair on the the hood looks worse than if I would’ve left the scratch!! Fisheye and a gouge in the base coat that wasn’t there prior and they just clear coated over it Missed the dent repair on the driver side beside will need to schedule it when I have a chance to get back over there
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I had a great experience with Barb. She was very kind and was always there when i had any questions. The process went way faster than i thought considering the amount of damage and my car looks brand new again. So thankful for everyone there.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
great service. great work.