CARSTAR Hamlin Collision Center

4.9 (1,711reviews)
98%
1527 W Hamlin Rd,  Rochester,  MI  48309
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In operation 14 years.

Carstar Hamlin Collision Center specializes in high-quality collision repairs, excellent customer service, and satisfaction in Rochester, MI. Our location is locally owned and operated and committed to delivering top-notch collision repair services, ensuring a seamless experience to get you back on the road swiftly after a collision. Relax; we will take it from here.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,711)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, clear and proactive communication, and timely repairs. Many highlight the daily text updates as a standout feature that kept them informed and confident throughout the repair process. The quality of repairs is frequently described as flawless, with vehicles returned looking brand new. A recurring and pleasant surprise for customers is the complimentary interior and exterior detailing, which many describe as exceeding expectations. A small number of customers noted minor concerns such as paint color mismatches, longer-than-expected completion times, and occasional issues with parts availability or vehicle readiness, as shared directly in their feedback. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... process felt smooth, professional, and stress-free! Communication is top notch! My car came back amazing and fully cleaned inside and out! I would recommend ..." Read more
"... my vehicles to CARSTAR Hamlin for many years, and they consistently do great work. The team is always professional, knowledgeable, and easy to work with. Their attention ..." Read more
"... communication has a level of personal touch to it! The job was done professionally, timely and flawlessly, highly recommend CARSTAR to anyone who wants the ..." Read more
"... amazing job communicating every step of the way and our repairs were done quickly and with excellent craftsmanship! They even detailed inside our truck and it looked ..." Read more
"Amazing communication, amazing work, amazing staff. Would only come back here if needing this type of ..." Read more
"They beat the original completion date by a day!"
"Exact day they said it would be completed."
"A day earlier than expected"
"... was ready to be picked up was greatly appreciated. The only issue was it took way too long to complete ." Read more
"... communication and timely status updates I received. Car was done well within promised timeframe and work looks amazing like it never happened. Couldnt ask for anything ..." Read more
"Everyday sent a text what actions were taking place that day. Unbelievable communication with me. Never seen before"
"... the professionalism was evident at every step. The frequent text updates were especially appreciated—they kept me informed and confident throughout." Read more
"... work on my car, the entre process was incredible. Communication was outstanding, got updates daily, quick turnaround time also" Read more
"I was very satisfied with Carstar! They were on time, kept in communication with each step, the workmanship was great, and I felt the price was reasonable."
"I appreciated the consistent communication throughout the process and the excellent work with completing the project."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I received a fair estimate when I took my car in and a full explanation of why they do things the way they do was given as well.

Repair Quality

The technicians did an incredible job on my car repair. It looks brand new

Customer Service

The receptionist was so sweet, welcoming and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Several key points from my experience: 1. Great communication 2. Full transparency 3. Timing was optimized 4. Insurance fully managed 5. Vehicle delivered fully detailed-well done The team will be highly recommended going forward. Thank you.

Likely to Recommend

Yes, I will recommend CarStar to all.

Repair Quality

Great communication with up front transparency. The best collision experience especially the end to end service with the insurance company. Well done!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very professional, courteous, and explained what needs to be done and how it will be done

Customer Service

Very friendly and professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very happy with the level of customer service, the friendliness and professionalism is top notch. I will be happy to work with you again and tell others to come to you. Thank you for an excellent repair.

Likely to Recommend

Yes, I prefer car star to my family and friends

Repair Quality

You guys are awesome. Did a great job. Well done thanks. Have a great day.

Customer Service

You guys are awesome. Well done thank you have a blessed day.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The professionalism, status updates, punctuality & quality of work has been top notch!! Thank you for your service!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great staff

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Truck loooks great! Thank you for your hard work!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was super friendly and concerned. They did perfect work in a timely manner and kept me informed of the progress each day. I will definitely recommend them to all my friends.

My Experience

Very happy with all the work the clean out and detail on the inside was a very nice surprise

My Experience

The customer service is beyond wonderful!! Great communication and first rate work.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

So many potential pitfalls and stumbling blocks in the process of car repairs and none of them occurred because of excellent customer service.

Repair Quality

Great job, attentive to details, daily updates.

Customer Service

Prompt return of calls, knowledgeable people who are familiar with management of concerns and work exceedingly well with other service providers.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent work and attention

Customer Service

Excellent, very friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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