CARSTAR Kraemer Collision Center
In operation 47 years.
Family owned and operated body/paint/repair shop in the Anaheim/Placentia area for over 40 years. Our collision center is known for its expertise, honesty, and stellar service. Here at ACME Auto Body, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice of drivers in the tri-city area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
- Chinese
- Vietnamese
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 9:00 am - 1:00 pm |
Likely to Recommend - 5.0/5.0 -
See question 1
Repair Quality - 5.0/5.0 -
*Joel was extremely communicative & patient with all my questions and concerns relating to the car and my insurance coverage. He was very clear with sharing details regarding the damage, explaining the repair process & potential issues as well as clarifying the position with my insurance coverage so that I was prepared for potential financial impacts. *Your front desk personnel were awesome, Lisa and Leticia were so kind, concerned and extremely helpful anytime I called or came to the office. *Joel shared that Albert & Rene were the two who worked on my vehicle. From my point of view, they were diligent at meeting/exceeding the expectations Joel has set forth. As the repair date neared, I shared with Joel that I’d be going out of town soon and couldn’t have my car returned with ANY needs to go back because I’d be out of town and it would delay the repair, my car rental expense, etc…The team tested and tested to ensure that EVERY potential issue had been resolved. It was still ready early to the quoted finish date. I drove it only a couple days before my travels and it sat in my driveway for 2 weeks. When I got back, it’s started easily & to date, has given me no issues! *Your automated text system was also excellent at keeping me informed & allowing for communication with Joel/you team! Job well done! I will highly recommend your services and team!
Customer Service - 5.0/5.0 -
As noted in the first question, everyone I dealt with was beyond exceptional. The front office personnel even helped me remember to fill my rental car with gas before returning it, saving my money! The also made sure I took everything out of the rental when leaving it before taking my car home. They even offered something I was unaware of being that the rental company could pick the rental car up from your location without causing any more personal time from me shuttling between the rental company and Car Star! Everyone I mentioned in question #1 went above & beyond my expectations
Likely to Recommend - 5.0/5.0 -
I've already referred 2 people to them.
Repair Quality - 4.5/5.0 -
Professional and efficient. They gave me a time frame and we're spot on. I had the passenger side fender,headlights,and grill replaced with matching paint within the time they told me.
Customer Service - 5.0/5.0 -
Constant reminders and patience when I was unable to come in. Everyone was great.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
Recommendation to family members/work and any one that need support in car repair. Again This location facility gets a 10+ from me
Repair Quality - 5.0/5.0 -
I got my car back from Kramer Collision for a dent repair. The work and staff was excellent. Communication was on daily base via text to give updates to me. . The Owner Joel, called to give me updates , which I appreciated. The Service and communication was awesome with great quality service. Thank you Joel and staff. Definitely would recommend this repair facility location to anyone that needs car/paint repairs
Customer Service - 5.0/5.0 -
Great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you, Joel, and the CARSTAR team for repairing my vehicle, arranging a rental, and for proving progress updates throughout the repair. I was pleased with the repair and would recommend CARSTAR to friends and family for their repair needs. Thank you for your excellent customer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service and work done on my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0 -
I have used them in the past and will continue to do so.
Repair Quality - 5.0/5.0 -
They made the car look brand new again.
Customer Service - 5.0/5.0 -
Excellent customer service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, I was kept in the loop the whole time with my truck with what there doing next and when parts would be there and what was wrong with it. Definitely recommend to others and ill be back forsure hopefully not to soon though lol
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Joel went above and beyond. Kept me in the loop from beginning to end. Will definitely recommend to family and friends. Thank you.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I have always been completely satisfied with Kraemer CARSTAR and their professional details that they do to make my car look better than I bought it brand new.
Likely to Recommend - 5.0/5.0 -
I would recommend Kraemer CARSTAR because of their excellent work.
Repair Quality - 5.0/5.0 -
Anytime that I need any type of body work done on my car I always go to Kraemer CARSTAR because they want your vehicle to look better than it looked before needing the body work. That's why I won't go to another body shop.
Customer Service - 5.0/5.0 -
I love that they only satisfied with perfection and anything else is a failure.
Likely to Recommend - 5.0/5.0 -
I will recommend is 10/10
Repair Quality - 5.0/5.0 -
It work out very satisfied, time and communication, understanding of my need with the job and professionalism i will recommended and also going back in the future for any other job i need , tha k you very much for you hard and great job done in my car
Customer Service - 5.0/5.0 -
Very professionally communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Perfection
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
Pésimo el servicio todavía no la termino porque no tienen personal, y su abastecimiento de partes no es bueno
Customer Service - 1.5/5.0 -
Ya lo dije
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional! Kept me updated, and results were perfect. I would definitely refer my friends to them.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair looks great and I appreciate how you keep in touch with us on how the repair was going and the eta