CARSTAR Lucky Body Shop
In operation 35 years.
We have been serving the Downtown Los Angeles market with quality repairs for over 30 years. Our customer satisfaction is our top priority. Our automotive repair facility has earned several OEM certifications, including Mercedes certifications.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
- Chinese
- Vietnamese
- German
- Korean
- Russian
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Great service beginning to ending the whole experience đđž
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks like itâs never been in a accident
Customer Service - 5.0/5.0 -
Informative about the process of repairing my car
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I appreciated the efficient and helpful staff, especially William who supported me receiving the car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
When they released my car the lift gate was not aligned and ny car sustained an additional damage to it. To be fair, they offered they would fix it.
Customer Service - 3.5/5.0 -
When they released my car the lift gate was not aligned and my car sustained an additional damage to it while it was in the repair shop. To be fair, they offered they would fix it and that they would give me a rental.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a great experience with CARSTAR on James M. Wood Blvd. Communication was excellent throughout the entire process. Mark kept me updated regularly on the status of my Tesla, so I always knew what was going on with the repair. The quality of the repair was great, and Mark took the time to clearly explain the warranty and provided me with a detailed receipt showing all the work that was completed. I really appreciated the transparency and clear communication. There was a small issue with one of the rubber moldings afterward, but Mark immediately addressed it and ordered a replacement to have it fixed. I appreciate how responsive he was and his willingness to make sure everything was taken care of properly. Overall, Iâm very happy with the quality of the work, communication, and professionalism. I would definitely recommend this CARSTAR location, especially if youâre looking for a body shop that keeps you informed and stands behind their work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Calibration was not done at all, nothing on the door was calibrated. The new door won't even lock! And the e-hybrid badge is missing on the side that was fixed...I know I'm going back, but the more I drive it, I see more details missing.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Don did an amazing job explaining the problem to me. He was very patient and thorough which was very much appreciated. I am grateful to have had him work on my vehicle. Jen was also nice! Thanks Don!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mark C. was very helpful.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I already introduced a friend when I went to pick up the car today.
Repair Quality - 5.0/5.0 -
I really appreciated how every single part was corrected precisely.
Customer Service - 5.0/5.0 -
They provided excellent assistance throughout the processâwhether via phone or emailâensuring everything went smoothly and without frustration while making corrections.
Returned Clean
Likely to Recommend - 4.0/5.0 -
Its okay. Reasonable. But i was expecting more from the shop because of its good reviews from the past.
Repair Quality - 3.5/5.0 -
Minor flaw on the paint finish where the damage was. -marks of particles that got oversprayed while painting. -tape residue from masking the car during paint was not completely removed. -panels inside of the car where the damage area was, was not properly put back. After allowing plenty enough time to have the car fixed(3 weeks) with minor panel damages, the car was not thoroughly inspected post repair.(before customer pick up) Overall , its okay.
Customer Service - 4.0/5.0 -
Its okay. I was told the car will be ready earlier of the week(I was expecting a monday, or tuesday atleast) It was friday afternoon when i was told it was ready for pick up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fast, friendly, and highly satisfactory.