CARSTAR Maryville

4.9 (4,687reviews)
99%
1 Mueller Dr,  Maryville,  IL  62062
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Shop AssistantSparkles

In operation 46 years, 33 years at this location.

CARSTAR Maryville is family owned and operated by repair facility. Owner, Nathan Mueller is a second generation owner, and has been working for CARSTAR Maryville since he was a little boy. In 2010 CARSTAR Maryville was awarded CARSTAR's Franchisee of the Year and in 2019 Nathan won CARSTAR’s Next Generation of the Year Award. At CARSTAR Maryville we strive for outstanding customer service and our technicians are trained to provide excellent quality repairs on every vehicle. “At CARSTAR Maryville, we do the right thing because it’s the right thing to do”

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
GM
I-Car

Reviews (4,687)

Customers say
Overall Customer Satisfaction
Customers consistently praise Carstar Maryville for their excellent customer service, quality repairs, and timely communication. Many appreciate the frequent text updates on repair progress and the friendly, knowledgeable staff. Repairs are often completed early or on time, with customers noting the high-quality workmanship. The shop is commended for its cleanliness, with many customers mentioning their vehicles were returned cleaner than when dropped off. Some areas for improvement include occasional minor issues that required follow-up visits, but these were generally addressed promptly and professionally.
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"Everyone was friendly and helpful"
"I was kept updated all of the way. The staff is very nice."
"Great"
"Great customer service."
"Thorough and friendly communication with each of the staff."
"It was finished a week early, which was wonderful."
"Yes"
"Vehicle was ready one day earlier than expected."
"My vehicle was ready 6 days early."
"A little before."
"With frequent texts"
"The whole time."
"Great job. Great service and keeping me updated. Paint job match is very good."
"By text and phone."
"Pretty easy job so there wasn't much to communicate..."

My Experience

Amber you are the greatest of all. Polite and kind. Great friend, Car Star is wonderful to work with, they go the extra mile. Everyone that works there is wonderful, especially Greg. He goes beyond just doing good. Excellent

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Returned Clean

My Experience

Fully recommend Carstar for your repair needs. I needed car repair twice this year, and both times I was fortunate enough to have Carstar do the repairs. Not only do they do excellent work, but their customer service is exceptional; progress updates, coordinating with insurance, and rental car company to minimize the stresses associated with car accident repair. Highly recommend this crew!

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My Experience

Awesome!!! Cannot thank them enough for early delivery!

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Repair Quality

Outstanding in all areas from office staff to repairs especially repair done ahead of schedule.

Customer Service

Returned Clean

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Returned Clean

My Experience

My car looked great! They did a great job. Everyone was so kind and polite. I will return there if I ever need to have my car fixed again. Thank you guys!

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Repair Quality

Excellent service! Top notch crew

Customer Service

Returned Clean

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and I don't say that often

Repair Quality

looks great, but more importantly the backup camera works correctly

Customer Service

went above and beyond to help with dead battery on remote

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Repair Quality

The repair looks wonderful. Paint job amazing and everything lines up. Very happy w r he job.

Customer Service

Returned Clean

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Professional and organized. We're both quite pleased with the service and interactions.

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Returned Clean

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My Experience

The office staff and Greg were very accommodating and personable.

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Of course, we would highly recommend car star tinny of our family or friends who might need their services.

Repair Quality

The entire staff at costar in Maryville were extremely friendly, knowledgeable, and professional! Bruce did a great job explaining the bid process an estimate. The entire team did an excellent job!

Customer Service

Returned Clean

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Highly recommended!!

Repair Quality

Great work! Can't even tell where the scrape was.

Customer Service

Everyone was great!! Answered all my questions without hesitation.

Returned Clean

My Experience

I appreciated the time it took to get my car repaired. It was only a week which is great and the car looks great. I’m hoping everything is good with it. My only complaint was that my car was left unlocked multiple times. I have an app for my car that verifies the location and if it’s locked and one 3 different days I checked it and it was left unlocked each time after closing. I locked it each time. But I will say the fact that they vacuumed and topped off my gas tank was really nice. I will definitely use them again if I need too.

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Returned Clean

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Staff was extremely helpful and very courteous. Professional workmanship. I am very happy with the outcome.

Customer Service

Returned Clean

My Experience

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