CARSTAR Michael's Collision

4.7 (1,124reviews)

94%

(602) 371-1700

11044 N Cave Creek Rd, Phoenix, AZ 85020

94%

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11044 N Cave Creek Rd
Phoenix, AZ 85020

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About CARSTAR Michael's Collision

See Photos

11044 N Cave Creek Rd
Phoenix, AZ 85020

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

Michael's Collision CARSTAR is the one-stop body center for all your auto body repair needs. We not only will repair your vehicle to 100% pre-accident condition, but we will also handle your insurance claim, make towing and rental arrangements. Personalized attention, quality workmanship and 100% customer satisfaction are what make Michael's the auto body shop of choice in Arizona. Michael’s Collision CARSTAR is a full service automobile, light truck and motorcycle collision and restoration facility. Michael’s Collision has been servicing the valley since 1980.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Motorcycle Repair
Detailing

Payment Types

MasterCard
Visa
Cash
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Hyundai

I-Car

Jeep

Kia

Ram

Subaru

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Website

Reviews (1,124)

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Newest
Rating

1,124 Customers Rated

5 Stars

86.2% Complete

(969)
4 Stars

7.6% Complete

(85)
3 Stars

2.3% Complete

(26)
2 Stars

1.1% Complete

(12)
1 Star

0.4% Complete

(4)
< 1 Star

2.5% Complete

(28)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, with many highlighting the friendly, knowledgeable, and professional staff. Repairs were frequently described as exceeding expectations, with vehicles returned looking brand new and sometimes even detailed. Timeliness was a strong point, as numerous customers noted their vehicles were completed ahead of schedule. Communication through text updates was widely appreciated, keeping customers informed throughout the repair process. The shop's seamless coordination with insurance companies and rental car arrangements was also frequently commended. A small number of customers noted areas for improvement, including more consistent communication during longer repairs, more accurate completion timelines, and ensuring all reported damage is thoroughly addressed - all points raised directly by customers in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"... a world full of complications, this was so easy & quality workmanship. Thank you." Read more

"Class Act establishment!!"

"... start to finish. Easy to schedule, thorough exam, work was accomplished on time and at high quality. Nothing more to hope for in have car body repair ..." Read more

"... communication and explanations from the whole team, quick turnaround, and quality repair. Thank you!" Read more

"Car looks incredible - high attention to detail."

"It was finished earlier than expected"

"You guys told me 8 days but finished in 5!"

"They under promised and over delivered… My car was completely ready a day earlier than promised"

"finished about 3 business days early"

"It was frustrating that it took so long for my car to be fixed, but Carstar did a good job of keeping me informed. ..." Read more

"A real class act. The service and quality is top notch along with texting updating."

"workmanship is a 10. communication is a 11- superb"

"... received automated notifications about the status and a note 5 hours before closing that my car would be ready so I could make arrangements and pick it up" Read more

"They were awesome! Excellent communication through text, and they buffed out a small scratch that wasnt part of the accident. ..." Read more

"Great customer service. Clear communication. Excellent work done on my car."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... a world full of complications, this was so easy & quality workmanship. Thank you." Read more

"Class Act establishment!!"

"... start to finish. Easy to schedule, thorough exam, work was accomplished on time and at high quality. Nothing more to hope for in have car body repair ..." Read more

"... communication and explanations from the whole team, quick turnaround, and quality repair. Thank you!" Read more

"Car looks incredible - high attention to detail."

"It was finished earlier than expected"

"You guys told me 8 days but finished in 5!"

"They under promised and over delivered… My car was completely ready a day earlier than promised"

"finished about 3 business days early"

"It was frustrating that it took so long for my car to be fixed, but Carstar did a good job of keeping me informed. ..." Read more

"A real class act. The service and quality is top notch along with texting updating."

"workmanship is a 10. communication is a 11- superb"

"... received automated notifications about the status and a note 5 hours before closing that my car would be ready so I could make arrangements and pick it up" Read more

"They were awesome! Excellent communication through text, and they buffed out a small scratch that wasnt part of the accident. ..." Read more

"Great customer service. Clear communication. Excellent work done on my car."

Chey (Nissan owner) reviewed 9/16/26

Great experience. Loved working with the crew at Carstar Michael's Collision.

Dora (Chrysler owner) reviewed 9/14/26

My plan was to get three estimates before deciding where I was going to have my car repaired which I had to pay myself. The estimate was so fair I decided to pass on the other two. I'm glad I did because they went beyond what I expected plus more. I highly recommend them.

Charlotte (Hyundai owner) reviewed 9/11/26

Very very likely!!

Michael’s made this entire service so easy.

The women in customer service were awesome! They made this whole process seamless. They kept me apprised from start to finish.

Jessica (BMW owner) reviewed 9/3/26

Susan (Subaru owner) reviewed 9/2/26

Great service and they did a good job

My car looked like new

The front desk lady was effective and friendly

Ryan (Toyota owner) reviewed 8/27/26

All damage wasn't fixed we were told they aren't mechanics

Damage wasn't found

People that work thier are nice

Henry (Toyota owner) reviewed 8/25/26

I already have recommended them and a friend, Paul Arutt, is going in for an estimate soon

Highly recommend. Beyond my expectations, they even cleaned and did a minor exterior detail plus very nice people to deal with.

Adriana (Chevrolet owner) reviewed 8/20/26

Anne (Subaru owner) reviewed 8/17/26

We totally recommend it to anybody that needs it done

Totally satisfied everything was done as they said it would be done. Everything was beautiful when they got finished would you see people anytime so glad we found them

Love the people we work with they were so accommodating to our changes

Nikki (Kia owner) reviewed 8/10/26

Catherine (Subaru owner) reviewed 8/10/26

Car looks incredible - high attention to detail.

Salvador (Nissan owner) reviewed 8/3/26

Great work and easy process.

Courteous and professional.

Ann (Lexus owner) reviewed 7/24/26

Car looks great

Emily (Nissan owner) reviewed 7/20/26

So professional and kind! Kept me informed every step of the way. Thank you Michael’s!

William (Kia owner) reviewed 7/20/26

Without hesitation I would encourage anyone in need of an accident repair to contact CARSTAR…

Carstar’s coordination with Allstate and Enterprise was outstanding. Every step in the repair of my vehicle was streamlined from the original estimate to the completion of the project. The staff was friendly, compassionate and professional.

Nicolas (Hyundai owner) reviewed 7/16/26

Good jod

Debbie (Honda owner) reviewed 7/13/26

We have and will continue to recommend Michael’s Collision many times. They simply are the best.

We have used Michael’s Collision many times and are always extremely happy with their work and customer service.

Superb customer service.

Starla (Lexus owner) reviewed 7/13/26

Thank you for the repair and advice about my insurance claim

Mary (Ford owner) reviewed 7/9/26

Seems to be good quality. Everything looks good.

Tyra was very nice, but sometimes communication was lacking-- mostly regarding when we would get our vehicle back

Sharon (Hyundai owner) reviewed 7/6/26

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You should always ask your auto body shop if they offer a warranty on their repairs.

CARSTAR Michael's Collision

Get an AI powered repair cost prediction

Schedule an estimate appointment

About CARSTAR Michael's Collision

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,124)

1,124 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0 -

Repair Quality - 0.5/5.0 -

Customer Service - 3.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0