CARSTAR Michael's Collision

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work and easy process.

Customer Service - 5.0/5.0 -

Courteous and professional.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks great

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

So professional and kind! Kept me informed every step of the way. Thank you Michael’s!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Without hesitation I would encourage anyone in need of an accident repair to contact CARSTAR…

Repair Quality - 5.0/5.0 -

Carstar’s coordination with Allstate and Enterprise was outstanding. Every step in the repair of my vehicle was streamlined from the original estimate to the completion of the project. The staff was friendly, compassionate and professional.

Customer Service - 5.0/5.0 -

Carstar’s coordination with Allstate and Enterprise was outstanding. Every step in the repair of my vehicle was streamlined from the original estimate to the completion of the project. The staff was friendly, compassionate and professional.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good jod

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

We have and will continue to recommend Michael’s Collision many times. They simply are the best.

Repair Quality - 5.0/5.0 -

We have used Michael’s Collision many times and are always extremely happy with their work and customer service.

Customer Service - 5.0/5.0 -

Superb customer service.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for the repair and advice about my insurance claim

Customer Service - 5.0/5.0 -

Thank you for the repair and advice about my insurance claim

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 4.5/5.0 -

Seems to be good quality. Everything looks good.

Customer Service - 4.0/5.0 -

Tyra was very nice, but sometimes communication was lacking-- mostly regarding when we would get our vehicle back

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were awesome! Excellent communication through text, and they buffed out a small scratch that wasn’t part of the accident. Car was delivered clean with no issues.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0 -

Convenient location and quality work

Repair Quality - 4.5/5.0 -

It was frustrating that it took so long for my car to be fixed, but Carstar did a good job of keeping me informed. And now my car looks like new!

Customer Service - 5.0/5.0 -

I was always able to reach someone if I had questions.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Since my car is a classic car they really took there 5ime t9 make everything perfect.

Repair Quality - 5.0/5.0 -

Did a great job explaining everything. Easily answered questions by email. Treated my car like it was there own. My car looks awesome. You would never been able to tell it got in an accident.

Customer Service - 5.0/5.0 -

Answered all questions readily by email. Was v3ry comfortable explaining everything with my husband that needed 5o be done. Informed us by email updates or changes in quote or repairs needed.

Returned Clean

Likely to Recommend - 5.0/5.0 -

10 PLUS

Repair Quality - 5.0/5.0 -

Melissa and the team at Michael's Car Star did an outstanding job of keeping me informed on a daily basis how the work was proceeding with text messages. Even with a minor delay on a part, my Kia Soul was done a day earlier than expected. Special thanks to the entire team.*****

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very accommodating thank you great service and work.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0 -

Good morning Michael plural s, thank you very much for the survey the very best thing about you was the people I met! And the service was very good Direct. The struts that hold the hood open once opened had to be replaced they were broken. Was the vehicle aligned.? Subsequent to the accident. If I ever have another accident I would for sure come to you quick.! Thank you for your help. Wilson space

Customer Service - 4.5/5.0 -

Thank you

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You guys did an amazing job!!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.0/5.0

Repair Quality - 1.5/5.0 -

Was trying to inform of an error was blown off. The real issue wasn't even addressed and every time I tried speaking about it I was redirected. I'll explain again the bumper underneath the headlight is separating. I've had to push it back in several times already. One time when i did i damaged something. I'm not going to figure out how to fix it. I would bring it back but why bother the person won't listen anyway. My other issue was the molding wasn't clipped correctly the first time and was falling off. The one side that wasn't where the impact is was good. The other side was not. I was told a lot of babble that probably wasn't done and a a result glue was used.... glue.. Now my point on this is if the clip that was connecting to the bumper was bad then the replacement bumper was bad. From this it seems as though the insurance company was charged for a new bumper but I the customer did not receive one. I'm pretty sure nothing was done correctly and when the bumper falls off I will show this review to the insurance company. I will not use this company again. I did on one of my other cars the same issue as this time. I thought I would try again, what a stupid mistake that was. The owner was nice though.

Customer Service - 1.0/5.0 -

See last comments

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean