CARSTAR Michael's Collision

4.8 (1,117reviews)

96%

(602) 371-1700

11044 N Cave Creek Rd, Phoenix, AZ 85020

96%

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11044 N Cave Creek Rd
Phoenix, AZ 85020

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About CARSTAR Michael's Collision

See Photos

11044 N Cave Creek Rd
Phoenix, AZ 85020

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

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Michael's Collision CARSTAR is the one-stop body center for all your auto body repair needs. We not only will repair your vehicle to 100% pre-accident condition, but we will also handle your insurance claim, make towing and rental arrangements. Personalized attention, quality workmanship and 100% customer satisfaction are what make Michael's the auto body shop of choice in Arizona. Michael’s Collision CARSTAR is a full service automobile, light truck and motorcycle collision and restoration facility. Michael’s Collision has been servicing the valley since 1980.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Motorcycle Repair
Detailing

Payment Types

MasterCard
Visa
Cash
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Hyundai

I-Car

Jeep

Kia

Ram

Subaru

Call

Website

Reviews (1,117)

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Newest
Rating

1,117 Customers Rated

5 Stars

86.2% Complete

(963)
4 Stars

7.6% Complete

(85)
3 Stars

2.3% Complete

(26)
2 Stars

1.1% Complete

(12)
1 Star

0.4% Complete

(4)
< 1 Star

2.4% Complete

(27)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for professionalism, friendliness, and going above and beyond throughout the repair process. Communication was a standout strength, with customers appreciating proactive text updates and prompt responses to inquiries. Timeliness was frequently highlighted as a positive surprise, with numerous customers reporting their vehicles were completed ahead of schedule. Coordination with insurance companies and rental car arrangements were also commended for making the experience seamless. A few customers noted areas for improvement, including more consistent communication during longer repairs and ensuring all assembly details are completed correctly before vehicle return.

Select to learn more

Service Quality
Timeliness
Communication

"I couldnt have been more satisfied with the workmanship and the fact that I was continually kept in touch ..." Read more

"... there & they would arrange for them to come & get it. My car was washed & the repair work is perfect. It was such an easy process from beginning to the ..." Read more

"... communicates updates frequently wstatus of the work Repairs exceptional; looks new Wouldn't go anywhere else" Read more

"... start to finish. Easy to schedule, thorough exam, work was accomplished on time and at high quality. Nothing more to hope for in have car body repair ..." Read more

"We have used Michaels Collision many times and are always extremely happy with their work and customer service."

"You guys told me 8 days but finished in 5!"

"Our vehicle was ready 4 days earlier than expected."

"It was finished earlier than expected"

"I was impressed with the time frame it took to fix my car. I thought it would definitely be longer. I loved ..." Read more

"The original completion date was moved multiple times. The repair was initially expected to be completed ..." Read more

"workmanship is a 10. communication is a 11- superb"

"I received daily updates on the repair process"

"Great customer service. Clear communication. Excellent work done on my car."

"A real class act. The service and quality is top notch along with texting updating."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"I couldnt have been more satisfied with the workmanship and the fact that I was continually kept in touch ..." Read more

"... there & they would arrange for them to come & get it. My car was washed & the repair work is perfect. It was such an easy process from beginning to the ..." Read more

"... communicates updates frequently wstatus of the work Repairs exceptional; looks new Wouldn't go anywhere else" Read more

"... start to finish. Easy to schedule, thorough exam, work was accomplished on time and at high quality. Nothing more to hope for in have car body repair ..." Read more

"We have used Michaels Collision many times and are always extremely happy with their work and customer service."

"You guys told me 8 days but finished in 5!"

"Our vehicle was ready 4 days earlier than expected."

"It was finished earlier than expected"

"I was impressed with the time frame it took to fix my car. I thought it would definitely be longer. I loved ..." Read more

"The original completion date was moved multiple times. The repair was initially expected to be completed ..." Read more

"workmanship is a 10. communication is a 11- superb"

"I received daily updates on the repair process"

"Great customer service. Clear communication. Excellent work done on my car."

"A real class act. The service and quality is top notch along with texting updating."

Adriana (Chevrolet owner) reviewed 8/20/26

Anne (Subaru owner) reviewed 8/17/26

We totally recommend it to anybody that needs it done

Totally satisfied everything was done as they said it would be done. Everything was beautiful when they got finished would you see people anytime so glad we found them

Love the people we work with they were so accommodating to our changes

Nikki (Kia owner) reviewed 8/10/26

Catherine (Subaru owner) reviewed 8/10/26

Car looks incredible - high attention to detail.

Salvador (Nissan owner) reviewed 8/3/26

Great work and easy process.

Courteous and professional.

Ann (Lexus owner) reviewed 7/24/26

Car looks great

Emily (Nissan owner) reviewed 7/20/26

So professional and kind! Kept me informed every step of the way. Thank you Michael’s!

William (Kia owner) reviewed 7/20/26

Without hesitation I would encourage anyone in need of an accident repair to contact CARSTAR…

Carstar’s coordination with Allstate and Enterprise was outstanding. Every step in the repair of my vehicle was streamlined from the original estimate to the completion of the project. The staff was friendly, compassionate and professional.

Nicolas (Hyundai owner) reviewed 7/16/26

Good jod

Debbie (Honda owner) reviewed 7/13/26

We have and will continue to recommend Michael’s Collision many times. They simply are the best.

We have used Michael’s Collision many times and are always extremely happy with their work and customer service.

Superb customer service.

Starla (Lexus owner) reviewed 7/13/26

Thank you for the repair and advice about my insurance claim

Mary (Ford owner) reviewed 7/9/26

Seems to be good quality. Everything looks good.

Tyra was very nice, but sometimes communication was lacking-- mostly regarding when we would get our vehicle back

Sharon (Hyundai owner) reviewed 7/6/26

Corey (Honda owner) reviewed 7/6/26

Mark (Volkswagen owner) reviewed 7/3/26

Thomas (Kia owner) reviewed 6/22/26

They were awesome! Excellent communication through text, and they buffed out a small scratch that wasn’t part of the accident. Car was delivered clean with no issues.

Karen (Hyundai owner) reviewed 6/9/26

Convenient location and quality work

It was frustrating that it took so long for my car to be fixed, but Carstar did a good job of keeping me informed. And now my car looks like new!

I was always able to reach someone if I had questions.

Kathy (Toyota owner) reviewed 6/5/26

Since my car is a classic car they really took there 5ime t9 make everything perfect.

Did a great job explaining everything. Easily answered questions by email. Treated my car like it was there own. My car looks awesome. You would never been able to tell it got in an accident.

Answered all questions readily by email. Was v3ry comfortable explaining everything with my husband that needed 5o be done. Informed us by email updates or changes in quote or repairs needed.

Michael (Kia owner) reviewed 6/5/26

10 PLUS

Melissa and the team at Michael's Car Star did an outstanding job of keeping me informed on a daily basis how the work was proceeding with text messages. Even with a minor delay on a part, my Kia Soul was done a day earlier than expected. Special thanks to the entire team.*****

Stephanie (Toyota owner) reviewed 6/1/26

Very accommodating thank you great service and work.

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Insurance deductibles are typically paid when picking up your vehicle. Check with your auto body repair shop before arriving to understand what payment types they accept.

CARSTAR Michael's Collision

Get an AI powered repair cost prediction

Schedule an estimate appointment

About CARSTAR Michael's Collision

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,117)

1,117 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.5/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0