CARSTAR Mountain Highway

4.8 (594reviews)
98%
21621 MOUNTAIN HWY,  Spanaway,  WA  98387
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Shop AssistantSparkles

In operation 4 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Mountain Highway can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Mountain Highway claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on the road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (594)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or showed no signs of prior damage. Timeliness was a standout strength, as numerous customers highlighted repairs completed ahead of schedule. Communication was widely appreciated, with text and phone updates keeping customers informed throughout the process. The friendly, professional, and respectful atmosphere was frequently commended. A few customers noted areas for improvement directly from their experiences, including more consistent follow-up communication between updates, greater attention to cleanliness upon vehicle return, and better handling of unexpected issues such as delays and post-repair concerns.
AI-Generated from reviews written in the last 12 months
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"Everything was really great, and smooth overall. Customer service was spot on, turn around time was fantastic, and the work is top notch."
"Very satisfied with the body work that was done. Can't tell that it was ever in an accident. Recommend using star car excellent staff. Very polite ..." Read more
"They did an excellent job repairing my car! When I had questions they were just a phone call ..." Read more
"... get it detailed and cleaned inside the car as well. Very happy with above and beyond customer service. The price was also better than other competitors. ..." Read more
"Everything was way better than I imagined everyone was polite and professional my truck looks awesome! Would definitely recommend!"
"One week faster than estimated, and the car looked beautiful! Thank you for doing an excellent job!"
"... never even an accident. Perfectly done. My car was completed 10 days earlier than the estimated time which I was ecstatic about. Thank you guys for ur ..." Read more
"Finished 10 days sooner than anticipated."
"A week earlier than Estimated date"
"... was originally scheduled for pickup on Monday, but the team went above and beyond to have it ready by Friday. Not only was the work completed quickly, but the ..." Read more
"Great communication, answered all questions and concerns"
"They were super efficient. Suprisingly, their communication was amazing--keeping me updated on every steps of the car repair. I completely would reccomend!"
"we received some communication, but would have loved follow-up between communication and the vehicle being done with repairs."
"They never called to check in they sent text messages that had no information about the process, did test on my car and didn't send them to me"
"Great service from start to finish. Communication was great. Service was top notch and very quick. I would recommend them to anyone"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Made the process smooth and my car looks wonderful.

Likely to Recommend

Repair Quality

Very helpful and accommodating.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Friendly and efficient

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

CARSTAR was very easy to work with from scheduling, communication, and the finished job was wonderful. If I called with any questions there was always a smile answering the phone to help. And most of all my car looks like it was never hit.

Customer Service

Service and communication was great, I was texted updates to let me know what and when and I could still call in if I needed any clarification. Always friendly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very friendly front of store lady and great communication on vehicle updates.

My Experience

Carstar staff was extremely efficient, communication was on top all the time. Definitely a place to bring back my vehicle.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Communication is as great. My vehicle was repaired in a timely manner and I will be sure to come back for any other future repairs if needed

My Experience

Great service from friendly employees. Excellent communications. Repairs done in a timely manner.

Likely to Recommend

Repair Quality

Looks like new.

Customer Service

Friendly knowledgeable efficient staff.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Irepair did take 2 months, but we were kept in the loop about the delays getting the Hyundai part. Overall good job and good communication.

Likely to Recommend

Repair Quality

Communication was pretty good, especially considering that CarStar had a whole turnover while my car was there. They had my car for 2 months ...

Customer Service

They let us know what was happening with my car the best they could.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Appreciate the ease of communication and the prompt repairs.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service and the work was completed within the estimated time.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service. Made the entire experience so smooth. I didn't have to worry about anything not even the return of my rental. Very friendly.

My Experience

The service was excellent

My Experience

We are very happy with the service received at the Spanaway, WA location. The front desk was very professional and attentive to our needs, the vehicle was repaired in a timely manner.

Likely to Recommend

Repair Quality

I was really stressed out when someone rear ended my parked car. The service at CarStar made it less stressful. They were professional, competent, communicative, and timely. I’m forgetting the name of the woman at the front desk (Lisa, maybe) but she was great. I appreciated the ease of getting my car back in shape with CarStar.

Customer Service

The woman at the front desk was fantastic! I will definitely recommend this site because of her.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Happy

My Experience

The staff was very responsive and respectful, they kept us updated every step of the way. They did a great job on my car

Likely to Recommend

Repair Quality

Carstar mountain highway was amazing they made sure we were kept informed the whole process with out vehicle. They did a wonderful job on my car.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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