CARSTAR Mountain Highway

4.9 (597reviews)
98%
21621 MOUNTAIN HWY,  Spanaway,  WA  98387
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Shop AssistantSparkles

In operation 4 years.

An auto accident can be a big disruption in your daily routine. As an independently owned and operated collision repair facility, we understand this, which is why we offer the convenience of one-stop shopping for vehicle repair. Whether it is a door ding, a fender bender, or a major collision, CARSTAR Mountain Highway can assist you in getting your vehicle back to pre-accident condition. In addition to repairing all types of auto body damage, CARSTAR Mountain Highway claims experts communicate with insurers every day and thoroughly understand their processes and procedures. This means no unnecessary delays, so you can get back on the road and on with your life in a timely manner. Finally, you can enjoy peace of mind with our limited-lifetime warranty, which is honored at any CARSTAR location. Relax, We’ll take it from here!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (597)

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Upon pick up I was informed after I came back in to ask about a hob cap that wasn't replaced,that it was on back order and they would call me when it came in. Then I noticed that my windshield wasn't all the way attached to the car and was causing air and water to come into the car. The car was not doing that when I dropped the car off nor before the accident. They refused to fix it and allowed me to drive off with an incomplete car!!

Likely to Recommend

Repair Quality

Upon pick up I was informed after I came back in to ask about a hob cap that wasn't replaced,that it was on back order and they would call me when it came in. Then I noticed that my windshield wasn't all the way attached to the car and was causing air and water to come into the car. The car was not doing that when I dropped the car off nor before the accident. They refused to fix it and allowed me to drive off with an incomplete car!!

Customer Service

Upon pick up I was informed after I came back in to ask about a hob cap that wasn't replaced,that it was on back order and they would call me when it came in. Then I noticed that my windshield wasn't all the way attached to the car and was causing air and water to come into the car. The car was not doing that when I dropped the car off nor before the accident. They refused to fix it and allowed me to drive off with an incomplete car!! Never got updated unless I called the office and then i finally got texts the last few days they had the car after month

Returned Clean

Likely to Recommend

Repair Quality

It’s a great shop with really nice and accommodating employees. I think their communication with customers could be a little better. Their text system is not accurate and I received multiple messages telling me my car was ready when it wasn’t. Also, there are still some repairs pending and I haven’t heard back yet with an update. I know they are busy, but solid communication with customers is key. Aside from that, I would definitely take my vehicle back and recommend this shop to others.

Customer Service

Everyone is amazing, especially Jennifer.

Returned Clean

Likely to Recommend

Repair Quality

4stats

Customer Service

4 stars

Returned Clean

My Experience

The staff was awesome, the work looks great n my car was completed ahead of schedule.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Very hospitable, work was excellent and done well.

Customer Service

Very kind and patient.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

My truck looks better today than when I took it in. I’m very impressed with the paint job and how you guys handle it. I will definitely recommend you guys to anyone that may need service. Thank you for restoring my baby that Cadillac is my heart and now you guys is the ones that I will always remember that took care of my car, and made it look real again.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Good customer service.

Likely to Recommend

Highly recommend to everyone I know

Repair Quality

Amazing staff highly recommend to everyone I know. Kytreil was absolutely amazing and kept in contact with threw out the process.

Customer Service

Amazing staff highly recommend to everyone I know. Kytreil was absolutely amazing and kept in contact with threw out the process.

Returned Clean

Likely to Recommend

Yes I will tell my friends and family about your business how do you did a good job to my car

Repair Quality

I love the customer service when I walk through the door they did an excellent job on my car they painted my car I thought it would take a long time but it didn't it was a fashion that I give a 10 on cuz my car was back in no time I love my car

Customer Service

The customer service was excellent the young lady that work at the desk is very polite

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Loved the work

Repair Quality

Perfect job

Customer Service

Super friendly

Returned Clean

Likely to Recommend

Repair Quality

Was told my car would be an easy fix and that parts were available yet when my car went in to actually get repaired, it took over a month for my parts and I ended up having to pay out-of-pocket for my rental and there was no follow up in regards to helping me with that.

Customer Service

Jennifer was great and always kind.