CARSTAR Murray's Collision

4.8 (4,836reviews)

96%

(206) 824-8454

22001 Pacific Hwy South, Des Moines, WA 98198

96%

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22001 Pacific Hwy South
Des Moines, WA 98198

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Take photos and get an online estimate

Online Estimate

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About CARSTAR Murray's Collision

See Photos

22001 Pacific Hwy South
Des Moines, WA 98198

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

CARSTAR Murray's is a trusted, family owned and operated auto collision repair facility. Our body shop offers high-quality vehicle repairs, towing, rental car assistance, national warranty and works with all insurers. We truly believe in our motto: "Relax, We'll take it from here"

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	9:00 am - 3:00 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (4,836)

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4,048 Customers Rated

5 Stars

74.5% Complete

(3604)
4 Stars

5.7% Complete

(274)
3 Stars

1.6% Complete

(75)
2 Stars

0.8% Complete

(41)
1 Star

0.4% Complete

(17)
< 1 Star

0.8% Complete

(37)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for exceptional communication, with many highlighting daily or frequent text, email, and phone updates that kept them informed throughout the repair process. The quality of repairs is frequently described as outstanding, with vehicles returned looking brand new or better than expected. Timeliness is another strong point, as numerous customers noted their vehicles were completed ahead of schedule. The seamless coordination with rental car services and the complimentary interior and exterior detailing were recurring highlights. A small number of customers noted areas for improvement, including occasional delays, minor quality control misses, and isolated concerns about incomplete repairs or cleanliness, as mentioned directly in their feedback.

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Service Quality
Timeliness
Communication

"... When I picked up my car, I was genuinely impressed—the repairs exceeded my expectations, and the car looked spotless, as if it had just come off the showroom floor. Its ..." Read more

"... amazing! Totally amazing and personal customer service. Top notch workmanship. Car looked like new inside and out. Cant say enough good things." Read more

"... approval after disassembly. When I picked the car up, it looked brand new—you couldnt even tell it had been hit. I was extremely happy with the quality of the work ..." Read more

"I'm not the easiest customer and these guys go the extra mile to make sure things are right. The fact that I've been here before and I keep coming ..." Read more

"By far the best customer service I received at a repair shop and even beyond what Tesla autocenter provides"

"Exceeded my expectations! The repairs were done 3 weeks ahead of their initial estimate. The regular updates were really helpful. Very friendly ..." Read more

"great and quick work. it was supposed to be 3 weeks but completed in 1 week and quality of the work is great."

"... Your team exceeded my expectations! Easy drop off, repairs completed way before due date previously quoted, concierge drop off." Read more

"... Great communication at all stages along the way and the work even got done two days early." Read more

"... job. The car feels brand new. And not only that but they did the repair quickly and I got my car before the estimate and before Christmas. Thank you so much!" Read more

"... about 7 days, we understood. And through it all, communication never stopped. We were never forgotten. We were never left in silence. People often say that ..." Read more

"On January 22nd at 9:00 a.m., our Tesla was towed from Ballard to Des Moines. When it left our sight, it felt as if something deeply familiar was taken away from our life. This car is more than transportation to us — it is comfort, independence, and a sense of home on the road. Losing it, even temporarily, left a quiet emptiness that words are hard to explain. Driving another car never felt right. Every turn felt uncertain. Every drive felt heavy. We even had to rent a car we werent familiar with, and the stress followed us everywhere. We were simply waiting — hoping, praying — to feel normal again. Then came your first message. At 11:11 a.m., the moment our car arrived at CARSTAR Murrays, we were notified immediately. Photos were sent. An initial assessment followed. Clear explanations came without us having to ask. In that moment, something changed inside us. The fear softened. The worry loosened its grip. We felt seen. We only hoped for 2 things — updates and time. What we received was care and compassion. Every update mattered. Every message reassured us that our car was in good hands. When we were informed that parts needed to be ordered and that it would take about 7 days, we understood. And through it all, communication never stopped. We were never forgotten. We were never left in silence. People often say that Tesla repairs take months or longer and drain you emotionally. But thanks to you, our entire repair took only 3 weeks — 3 weeks of professionalism, transparency, and kindness not only that 3 weeks before Valentines Day at February 13rd thats like a Wonderful gift from heaven. To every technician, every team member, and everyone behind the scenes at CARSTAR MURRAYS — thank you. Thank you for treating our car as if it mattered. Thank you for understanding that behind every vehicle is a person who loves it. Thank you for giving us back not just our Tesla, but our peace of mind. We drove away feeling whole again. With heartfelt gratitude and the highest recommendation. God Bless You All CARSTAR Murrays." Read less

"Great communication with every step of the process. Our car looks as good as new! Enterprise car rental ..." Read more

"... scheduling the appointment to final delivery. The periodic status updates were excellent and very transparent. Booking the appointment was also much easier compared ..." Read more

"55 stars. Communication was great and updates were frequent. I was able to bring in my car pretty quickly and ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication