CARSTAR Murray's Collision

4.8 (4,815reviews)
95%
22001 Pacific Hwy South,  Des Moines,  WA  98198
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Shop AssistantSparkles

CARSTAR Murray's is a trusted, family owned and operated auto collision repair facility. Our body shop offers high-quality vehicle repairs, towing, rental car assistance, national warranty and works with all insurers. We truly believe in our motto: "Relax, We'll take it from here"

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 9:00 am - 3:00 pm
Sat Closed
* Holiday hours may differ.
GM
I-Car
Tesla

Reviews (4,815)

My Experience

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Excellent service I would strongly recommend

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Extraordinary service very happy

Customer Service

Prompt answering to messages and keeping me updated

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My Experience

Outstanding Service from Start to Finish I brought my car in after a partial rear-end collision. From the moment I walked in, the staff were professional, friendly, and — most importantly — honest about what the repairs would involve and how long they’d take. Dani was especially helpful and great to work with.

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My Experience

I recently had my Tesla Model Y repaired at CARSTAR Murray’s after an accident, and I’m very happy with how everything was handled. From the start, the team was clear, responsive, and kept me informed with regular updates. The quality of the repair looks great. I also appreciate that they thoroughly inspected the vehicle and replaced safety components like the seatbelt assembly to make sure everything was fully restored. The timeline was accurate, the process was smooth, and pickup was easy. I was also able to drop my rental car here at the time of pickup. Overall, it was a stress-free experience after a stressful accident. I would definitely recommend them. Special thanks to Abby for the clear communication and updates throughout the process.

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My Experience

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Great service and friendly staff

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My Experience

Thanks for the great communication and for sending frequent updates

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My Experience

Seamless service, clear communication, special accommodation meeting rental car deadline, and really really cool staff that genuinely seem to love their jobs

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Thank you! Everything was perfect

Customer Service

Extremely friendly and knowledgeable

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I’m going to recommend to friends and to anyone who needs and very great customers service

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Very satisfied repairing my car and staff very nice service they are doing great job thank you so much for my car on time I recommend it shop to all of my friends need to repair cars

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very satisfied with customer service great service

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Great job! The car looks better than new

Customer Service

Always communicating every step along the way

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My Experience

The work seemed to be done well, and everyone was very friendly, but it seemed to take a long time between phases of work. For example, we were told the parts had all arrived on Feb 5th (which a woman on the phone told me can take a long time because it all depends on when Tesla ships the parts, so I understood that), we were then informed the paint process began on Feb 17th (why did it take almost two weeks?), and then it took another week before the car was ready to pick up. In summary, I did not expect the repairs to take over a month to complete.

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My Experience

Simplify, efficiency, high quality, professional services, and quick turnaround. CARSTAR Murray's coordinated insurance and car rental made my unpleasant event easy. All I had to do was drop my damaged car, grabbed the rental, and less than 2 weeks later, I pick up my fixed car.

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Quick.

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Professional.

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My Experience

The team was incredibly communicative and I really appreciated the status updates about the state of the schedule and repair.

My Experience

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I’m pleased with the repair provided by the professional team at Murray Carstar.

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Repair Quality

The left side of the bumper and the mating panel is not smooth/flushed. Visible gap

Customer Service

Communication is great, but could've been more clear that once the car is dropped at the shop for estimate, it won't be put back together (if not going ahead with repair at Murray's)

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