CARSTAR Murray's Collision

4.8 (4,802reviews)
95%
22001 Pacific Hwy South,  Des Moines,  WA  98198
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Shop AssistantSparkles

CARSTAR Murray's is a trusted, family owned and operated auto collision repair facility. Our body shop offers high-quality vehicle repairs, towing, rental car assistance, national warranty and works with all insurers. We truly believe in our motto: "Relax, We'll take it from here"

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 9:00 am - 3:00 pm
Sat Closed
* Holiday hours may differ.
GM
I-Car
Tesla

Reviews (4,802)

My Experience

Good job

My Experience

I appreciate how patient and friendly everyone I have interacted with is. They are always willing to answer any questions, honor requests and go above and beyond their normal duties and my expectations. I will never take my vehicles anywhere else. Your staff is amazing!!!!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Thank you for fixing my car so quickly. Even washing and vacuuming it. I sure appreciate that. You all were very nice to me.

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Returned Clean

My Experience

Very happy. Excellent work. Fast thank you!

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Repair Quality

Very happy! My truck looks like new! Thank you!

Customer Service

Returned Clean

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Returned Clean

My Experience

I absolutely love this place! I'm a second time customer and I would highly recommend this place to any of my friends and family. Britt and Lisa kept in touch with me via text as the days progress. I was astounded when I came and picked up my vehicle. My whole experiences was a breeze, their timing was perfect. Loved how easy it was to get a rental. You guys are the best!

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My Experience

Very profishinsl

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My Experience

Excellent customer service, and pleased with the outcome. Thank you for your good work!

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Repair Quality

Great customer service witha great end product!

Customer Service

Returned Clean

My Experience

I wanted to say yes, but it wouldn't be true...everything was wonderful except for whoever put my tonneau cover on didn't line up the rubber strips correctly and when it rained everything in my bed got wet. I now have to take it off and put it back on correctly. Mother than that everything was grade A top notch. Front desk, communication, quality of paint and body work were all wonderful. I just wasn't COMPLETELY satisfied....which is what the question asked. Really sorry.

My Experience

Great communication - updates were timely.

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Repair Quality

Customer Service

Regular updates re: progress of repairs and new develppments.

Returned Clean

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Repair Quality

If I could rate you guys 11 I would. You guys are truly amazing

Customer Service

I was kept informed every step of the day and everyone was courteous

Returned Clean

My Experience

Thank you for every thing service was quick and the repair was great

Likely to Recommend

Would definitely recommend the shop to family members or friends

Repair Quality

Customer Service

Very fast and friendly. Bryan was very patient and knowledgeable about explaining everything That needed repair in my car

My Experience

Absolutely a first rate, Gold Star operation.

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My Experience

I enjoyed working with car star and theyntooi very good care of me and my car.I really like Lisa and how she kept me up dated about what was going on very step of the way.thanks so much

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My Experience

The staff was very efficient and friendly. I especially like the text updates!

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My Experience

My experiance with your company was an eye opener... You have the repair business down to a science. Of course I only met the three people you have working out front but I was impressed with the courtesy and friendlyness. They represent the company well. You can be assured that if I need repairs again, which I hope not, I will return. If any of my friends need repairs, be assured that I will refer them to you... Thanks for cleaning the car... Nice touch of class.... Oh, one final note, with as good as you are I would have expected to have a Porsche returned to me rather than the GMC that I brought in.???? May you continue with success.

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Repair Quality

Customer Service

People at desk and your estimator were fantastic best experiance with a company in a long Tim... Not sure how you make it all work but your doing a great job

Returned Clean

My Experience

Great job keeping me in the loop with frequent texts! And they were finished early!

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Helpful

My Experience

Everyone I interact with shows they care about my experience and are genuinely helpful.