CARSTAR Northwest

4.9 (2,926reviews)
97%
3304 N 120th St,  Omaha,  NE  68164
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Shop AssistantSparkles

In operation 30 years.

Northwest CARSTAR is located just south of Maple on 120th street. This location serves the auto body repair needs in northwest Omaha. This location is a 2016 Winner in the Best of Omaha Competition. Also we were a finalist in the 2016 Omaha's Choice Competition. This location is ICAR gold and Ford Recognized Body Shop, General Motors GM Officially Recognized Genuine Repair Provider, Chrysler MOPAR Certified Collision Repair Facility and Hyundai Recognized Collision Repair Center.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
GM Basic
Honda
I-Car
Subaru

Reviews (2,926)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for exceptional repair quality, with many noting their vehicles looked brand new upon return. Outstanding communication was a recurring highlight, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was frequently commended, with numerous vehicles completed ahead of schedule. Customers also valued the seamless coordination with rental car companies and insurance providers. A small number of customers noted areas for improvement, including occasional cleanliness concerns inside vehicles, unexpected additional charges, and isolated instances of pre-existing damage or features not functioning correctly upon pickup. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"OUTSTANDING SERVICE FROM PROPOSAL PREP TO COMPLETION OF THE REPAIRS TO MY VEHICLE. THIS COMPANY IS A QUALITY ..." Read more
"... CARSTAR NW a handful of times over the years and theyre always great to work with. Seemless interaction between their staff and my insurance company. Seemless ..." Read more
"... quickly. I was able to get an appointment within a week. If I could give 10 stars I would. They detail cleaned the inside of my car. The damage was on the outside ..." Read more
"Everyone at Carstar was friendly, honest and professional. Truck was repaired with genuine OEM parts and they ..." Read more
"The service was great. Everyone was very nice, and the process was very easy. They even dropped me off at home and picked me up when my car was ready, which ..." Read more
"... pleased with CARSTAR! I received daily updates and my car was done a day early. The interior was also detailed. If I ever need body work done again, CARSTAR is ..." Read more
"... that I am having them do some work on my 1967LeMans. They also finished my repairs earlier than expected. Thank you carstar you have earned my business!!!" Read more
"My vehicle was a few days late due to a parts issue but the staff took the time to call me to discuss options. ..." Read more
"They did an awesome repair on my front quarter panel. Shorter amount of time. Extremely pleased. Highly recommend!!"
"... vehicle in to the time I picked it up, you provided outstanding communication and updates throughout. My vehicle looks amazing. Thank you so much!" Read more
"Open communication through the entire process, excellent work completed."
"... Northwest team did an amazing job on repairing my car. They always kept me informed on what was needed to repair. You could never tell my car was hit. Thank ..." Read more
"I am so pleased with CARSTAR! I received daily updates and my car was done a day early. The interior was also detailed. If I ever need body ..." Read more
"... I'm really impressed with the results. The team was fast, efficient, and exceptionally clear with communication throughout the process." Read more

Likely to Recommend

I will absolutely recommend CarStar!!!

Repair Quality

I can’t say enough good things about car start! Pete was so attentive and so professional! Pleased that I was able to get my car in to be repaired as quickly as I could. They did a great job!

Customer Service

Returned Clean

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My Experience

Quality workmanship and excellent customer service! I was kept well apprised of status. Repairs were clearly explained to my satisfaction.

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My Experience

I have had 2 vehicles done with you guys and I was not disappointed.

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Repair Quality

The guys were very polite and very helpful. The experience was very quick and easy. Would highly recommend!

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Returned Clean

My Experience

Great, consistent communication. Excellent work. Fair pricing. Highly recommend.

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Repair Quality

Great people. Seamless process. Very happy with the repair.

Customer Service

Great communication throughout the process.

Returned Clean

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My Experience

Was very happy with the service. I was kept updated on work being done daily. Would recommend this place.

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My Experience

No complaints. Great communication, very happy with the repair. Will use again if needed

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My Experience

Superior service. Great staff

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Repair Quality

All The light on the dashboard are on since this morning,it makes uncomfortable noise when driving

Customer Service

All The dashboard lights are on again.

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Returned Clean

My Experience

Great customer service!

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Great job

Returned Clean

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My Experience

Outstanding public relations. Very good updates on where they were with the process car looked brand new when they got finished. Great work gentlemen. One satisfied customer.

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I already have

Repair Quality

The repair looks great

Customer Service

Great customer service!

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Repair Quality

Customer Service

Returned Clean