CARSTAR Northwest

4.9 (2,883reviews)
98%
3304 N 120th St,  Omaha,  NE  68164
Bot
Shop AssistantSparkles

In operation 30 years.

Northwest CARSTAR is located just south of Maple on 120th street. This location serves the auto body repair needs in northwest Omaha. This location is a 2016 Winner in the Best of Omaha Competition. Also we were a finalist in the 2016 Omaha's Choice Competition. This location is ICAR gold and Ford Recognized Body Shop, General Motors GM Officially Recognized Genuine Repair Provider, Chrysler MOPAR Certified Collision Repair Facility and Hyundai Recognized Collision Repair Center.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
GM
Honda
I-Car
Subaru

Reviews (2,883)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional repair quality, with many noting their vehicles looked brand new or better than expected upon return. The team receives high marks for proactive communication, including regular text and phone updates throughout the repair process. Timeliness is a recurring highlight, with numerous customers reporting their vehicles were completed ahead of schedule. The seamless coordination with rental car companies and insurance providers is frequently appreciated. A small number of customers noted areas for improvement, including unexpected charges, occasional cleanliness concerns, and isolated communication gaps, as mentioned directly in their feedback.
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"OUTSTANDING SERVICE FROM PROPOSAL PREP TO COMPLETION OF THE REPAIRS TO MY VEHICLE. THIS COMPANY IS A QUALITY ..." Read more
"Work was done quickly. I was able to get an appointment within a week. If I could give 10 stars I would. ..." Read more
"Everyone at Carstar was friendly, honest and professional. Truck was repaired with genuine OEM parts and they ..." Read more
"... condition of my CTS-V when it was returned to me. The body work was immaculate and my car was detailed inside and out. An overall exceptional experience!" Read more
"I cant BELIEVE how great my car looks…it truly looks brand new! They even detailed it, inside and out…which, sadly, ..." Read more
"... vehicle in to the time I picked it up, you provided outstanding communication and updates throughout. My vehicle looks amazing. Thank you so much!" Read more
"Open communication through the entire process, excellent work completed."
"... Northwest team did an amazing job on repairing my car. They always kept me informed on what was needed to repair. You could never tell my car was hit. Thank ..." Read more
"I am so pleased with CARSTAR! I received daily updates and my car was done a day early. The interior was also detailed. If I ever need body ..." Read more

My Experience

Excellent work! I'm really impressed with the results. The team was fast, efficient, and exceptionally clear with communication throughout the process.

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Returned Clean

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My Experience

We have been trusting CARSTAR with our vehicles for over at least 10yrs. They're the only ones we trust to complete the process of our vehicles. This Team is proficient and hands on

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The Team always does an excellent job for Us. We have been valuable Customers for over 10yrs now. We refuse to go to any other Body shop

Customer Service

Returned Clean

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You guys did a great job with the repair and organizing my rental car

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My Experience

Had a great, smooth experience with Mike and team. Thanks for everything!

My Experience

Great communication and overall experience. I would definitely recommend them and their work!

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Great gentlemen to work with very cordial very efficient we had great experience.

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My Experience

Everything on my repair looks great and the touch up that I asked about above my brake light looked phenomenal!!! Way better than I would’ve ever expected! Thank you to all who worked on it!

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I need to followup with the service center. There several things I need them to look at.

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My Experience

The truck looks great! They are very detailed oriented and kept me updated on their progress.

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Great staff & great work!

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Returned Clean

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Absolutely!

Repair Quality

Great customer service and they did an amazing job!

Customer Service

Zach was great. I received updates on the work that was being done on my car.

Returned Clean

My Experience

I appreciate the communication and the speedy repair

My Experience

I love the fact that you now text the progress of the repairs on my car. That was very helpful thank you.

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Returned Clean

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For me, 8 is very high. I tend to score "how likely is it would you recommend..." questions low, as I rarely make recommendations to friends and family even for things I'm very satisfied with.

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Returned Clean

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Returned Clean