CARSTAR on Liberty

4.9 (518reviews)
95%
2003 LIBERTY ROAD,  Lexington,  KY  40505
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Shop AssistantSparkles

CARSTAR ON LIBERTY is an independently owned collision repair facility, offering high quality auto body repairs, storm damage repairs with 27/7 accident claim assistance. CARSTAR delivers national scale, consistently high-quality vehicle repairs, repeatable outcomes and industry leading customer satisfaction ratings. We offer a national warranty on qualified repairs and service guarantee. Here at CARSTAR ON LIBERTY we treat you as a guest in our own home.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (518)

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Likely to Recommend

I would HIGHLY recommend car star to ALL my friends!!! What a fabulous experience.

Repair Quality

Car looks beautiful! The work looks like nothing was every damagaged before. Also, they left my car so clean inside and out! How kind!

Customer Service

Customer Service was great! Everyone who works at the office was so nice!

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My Experience

The lady at the desk was very knowledgeable, friendly, helpful and professional about letting me know how everything worked. Everything was great! Thanks!

Likely to Recommend

Repair Quality

The process is so very easy and simple. The employees are very friendly and professional

Customer Service

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Customer Service

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My Experience

I was delighted with the quality of service - both the repairs to my vehicle and also the excellent communication throughout the process. I highly recommend CARSTAR!

Likely to Recommend

Repair Quality

Excellent service from beginning to end. I really appreciated the communication throughout - especially the updates on progress and prrojected completion time. I highly recommend CARSTAR !

Customer Service

Professional, courteous, and knowledgable.

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My Experience

Im thoroughly impressed with all team aspects. From the greeting from the receptionist to the pickup of my vehicle. Hopefully, I'll not have any more accidents. But if I do, you'll definitely be my choice.

Likely to Recommend

100% will definitely recommend you all

Repair Quality

Customer Service

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Repair Quality

Great jobb

Customer Service

My Experience

Staff was personable, helpful and explained what needed to be done in the way of repair..The car was returned to me looking wonderful...I've only had it back about 6 hrs but I expect the mechanics received the same good repair...

Likely to Recommend

Excellent work...

Repair Quality

Was impressed with the staff, their support iveness & explanations of the work, etc.There seemed to be a bit of delay on parts but think there were a number of small parts to be replaced..I was totally satisfied with the quality of work and my car has been returned to me looking beautiful.. They even detailed it inside and out. Thank you.

Customer Service

Dealt with Heather & woman at desk I could never get her name right, Anessa or like, sorry, but both knowledgeable, helpful and nice...just the help I needed...

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Likely to Recommend

Repair Quality

They did a awsome job

Customer Service

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My Experience

Great job!

Likely to Recommend

Repair Quality

Customer Service

After receiving a text telling me my car was ready to come home and that I would receive a phone call to arrange for pick up, I did not receive a phone call. I waited and finally had to call them the next day in order to get my rental car back to Enterprise on time.

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Likely to Recommend

Repair Quality

Excellent service. Great communication by Front Desk and attendant from beginning to follow through.

Customer Service

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Likely to Recommend

I was very much pleased with my repair.

Repair Quality

Carstar on Liberty did a wonderful job on my vehicle, I would recommend Carstar.

Customer Service

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My Experience

The CARSTAR staff did a nice job of estimating and providing info promptly to facilitate the completion of the job. A good job.

Likely to Recommend

Repair Quality

Good job

Customer Service

Good job

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My Experience

My Experience

Truck was finished ahead of time and was very clean truck looked new again I was very impressed on how well the job looked.

Likely to Recommend

Repair Quality

Customer Service

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My Experience

Likely to Recommend

Repair Quality

Customer Service

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My Experience

The staff at Car Star was very professional, friendly, and the repair work was done efficiently. My car turned out lookin brand new again! Hope I don’t have to use them again, but if I do need body work in the future, I’ll definitely go to them.

Likely to Recommend

No complaints - would definitely recommend!

Repair Quality

My car looks like new!!

Customer Service

Everyone I interacted with was very friendly and professional.

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Likely to Recommend

I already have!!

Repair Quality

Carstar worked on a previous SUV I had. I already knew the quality of workmanship was excellent.

Customer Service

.From the moment I walked in the door, the customer service was professional and immediately took the worry out of my situation.

My Experience

I GREATLY appreciate the work they did for me. My truck looks great. I’m VERY pleased with the work they done, and Heather is GREAT. Everyone that I came into contact with there were VERY nice people. The communication was great through the whole process. I was always updated throughout the process. When I had questions, and I called. They were willing to answer my questions, without being one of those people that seem to really hate their job. I REALLY APPRECIATE YOU ALL!

Likely to Recommend

I have already told WAY more people than you probably think about you all!

Repair Quality

I’m not sure why, but I already done one of these surveys and wrote how much I was VERY much pleased with everything from the customer service, to the actual repairs. I also wrote a long review for you all as well. It’s under Anthony white.

Customer Service

VERY NICE, PATIENT, WELL SPOKEN, VERY WELCOMING. CUSTOMER SERVICE NEEDS A SCALE THAT GOES TO 1,000. ONCE AGAIN VERY NICE PEOPLE, I REALLY CAN’T SAY THAT ENOUGH

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