CARSTAR Palm Avenue Motors

4.9 (115reviews)
98%
2201 Palm Ave,  San Mateo,  CA  94403
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Shop AssistantSparkles

In operation 77 years.

Palm Avenue Motors is a family run business that has been serving the community since 1949. Our goal is provide high quality repairs in a timely matter. We provide a high level customer communication through the repair process including text and emails with pictures with owner.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Infiniti
Jeep
Kia
Nissan
Ram
Call
Email

Reviews (115)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that repairs were completed to a high standard, often leaving vehicles looking brand new. The quality of body work, paint matching, and attention to detail received frequent commendations. Communication was highlighted as a standout strength, with customers appreciating regular updates via calls, texts, and even photos throughout the repair process. Timeliness was also well-regarded, with numerous customers noting repairs were completed on or ahead of schedule. A few customers pointed out areas for improvement, including occasional delays due to parts availability or calibration, minor finish imperfections, and preferences for how updates were delivered, but these were noted as isolated concerns rather than recurring issues.
AI-Generated from reviews written in the last 12 months
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"... car. They have repaired it twice now, and both times the workmanship has been outstanding. The paint was a perfect match, and you can't even tell where the damage was. I ..." Read more
"Expert work done in a timely manner and a reasonable price. Very friendly business"
"... work needed to be done. When the job was finished, my car looked like the damage never happened. I would recommend CARSTAR to anyone." Read more
"I can see a seam where a new part was added to the lower right side. I was expecting not to see a seam. It is barely ..." Read more
"... nice to actually get a phone call with an update! The car was finished before the estimated time and work was great. Thank you" Read more
"Continual updates on the progress of the work"
"The repair was finished at the exact day and time as promised."
"very early was done in two days"
"Paint was not dry on due date"
"... appreciate is that they are honest and communicative. I am never left wondering what is going on, how much it's going to cost, or when it is going to happen. On top of that, the ..." Read more
"... helpful and friendly and kept me updated on progress. How nice to actually get a phone call with an update! The car was finished before the estimated time and ..." Read more
"Yes and no. I indicated on one of the forms I signed that I wanted to be contacted via email and not by text. I got a progress message via text ..." Read more
"Communication was continued and thorough through the entire process."
"very much appreciated the daily texts to let me know all was on track! and the call on pickup day."

My Experience

GREAT body work & customer service as always!

Likely to Recommend

Repair Quality

I have used Palm Ave Motors since the 1980s and they have always done good work.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely will recommend to friends

Repair Quality

Great service! Very helpful understanding the process. Service with a smile!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Tim kept me updated all the time, very personable and straight forward

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

They were fast.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Best service ever.

Likely to Recommend

Great service

Repair Quality

Great service

Customer Service

Super satisfied

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

you have a lifelong customer I will always come here for body repairs

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service. Fast repair work.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional, knowledgeable and friendly.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I am absolutely going to recommend them to all my family members and friends. I already have!

Repair Quality

I am so happy with the work Carstar Palm Avenue Motors has done on my car. They have repaired it twice now, and both times the workmanship has been outstanding. The paint was a perfect match, and you can't even tell where the damage was. I got several estimates before choosing them, and not only did they have the best price, but they also seemed the most honest and trustworthy. Hopefully I won't need any more repairs, but if I do, I'll definitely be bringing my car back to them. I highly recommend Carstar Palm Avenue Motors for their excellent work, fair pricing, and outstanding customer service!

Customer Service

It's truly the best service I've had at a body repair shop. Tim not only kept me up to date on the progress of my car, he also sent pictures of the repair progress!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thank you!

Customer Service

Friendly & accommodating

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Translated from Spanish by Carwise
Translation unavailable. Please try again later.

Likely to Recommend

Repair Quality

Pues me solucionaron rápido el problema que tenía y pues es lo que me gustó más

Customer Service

Muy bueno muy rápidos para teabajar

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

What is acceptable ? Is this how vehicles are returned dirty.... clothes used to grind is dust because the car was not detailed when said nor well in my lay opinion. Bubbles in new paint.... is it acceptable I would like to discuss with someone. I left a msg for Tim I found my steering lock was not repaired despite be first thing written by Tim Will someone please contact me

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and workmanship

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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