CARSTAR Pow Collision

4.9 (1,442reviews)

99%

(716) 778-7377

2779 Main Street, Newfane, NY 14108

99%

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2779 Main Street
Newfane, NY 14108

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About CARSTAR Pow Collision

See Photos

2779 Main Street
Newfane, NY 14108

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 51 years.

CARSTAR POW COLLISION is a locally owned auto collision repair business that has been serving the community since 1975. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. Additionally, all collision repair work is covered by a lifetime nationwide warranty.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (1,442)

Sort By:
Newest
Rating

1,441 Customers Rated

5 Stars

95.4% Complete

(1376)
4 Stars

3.4% Complete

(49)
3 Stars

0.6% Complete

(8)
2 Stars

0.3% Complete

(5)
1 Star

0% Complete

(0)
< 1 Star

0.2% Complete

(3)

Customers say

Overall Customer Satisfaction

Customers consistently express high satisfaction with the repair shop, praising the exceptional quality of repairs, with many noting their vehicles looked brand new upon return. Communication stands out as a major strength, with customers appreciating frequent text message updates throughout the repair process, reducing stress and uncertainty. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and helpfulness are frequently commended. A few customers noted minor areas for improvement, including occasional paint color matching concerns, panel alignment issues, and communication gaps during delays - all mentioned directly in customer feedback.

Select to learn more

Service Quality
Timeliness
Communication

"The repair was completed with the highest quality and was updated during the repair process. They are outstanding with there ..." Read more

"Carstar was phenomenal! Frequent updates, impeccable work. Very thorough, friendly, and on-time. Thank you very much for your help and ..." Read more

"... process so much less stressful and super convenient. The repairs came out great, and they made everything smooth and hassle-free. Highly recommend POW Carstar ..." Read more

"... phone and in person through the whole process- the workmanship is top notch- would recommend them to anyone" Read more

"The people at carstar were friendly and very professional! When I picked up my vehicle it was immaculate both inside and out- didn't expect ..." Read more

"Actually before original estimated time"

"... collision...was amazing. Got my car in there. Was told it would take possibly 3 weeks and had it done in a week." Read more

"It was actually completed 5 days early. It was set to be completed by February 17th and I was able to pick it up on February ..." Read more

"... storm & shipping delays. But then they called and my repair was completed 5 days before the original completion date!" Read more

"Ready about a week before we thought it would be done.🙂"

"They send me texts a few times a day. This was very nice I never had to call and always knew where we were ..." Read more

"The updates were very useful. The staff was very professional with every encounter."

"I was very impressed with the continuing communication on the progress of my car. Everyone I had contact with was ..." Read more

"Excellent work, quick turnaround, and great communication!"

"Quality of repair was excellent, but could have kept us updated on progress better. We did not hear anything for 10 days, but they resolved the ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"The repair was completed with the highest quality and was updated during the repair process. They are outstanding with there ..." Read more

"Carstar was phenomenal! Frequent updates, impeccable work. Very thorough, friendly, and on-time. Thank you very much for your help and ..." Read more

"... process so much less stressful and super convenient. The repairs came out great, and they made everything smooth and hassle-free. Highly recommend POW Carstar ..." Read more

"... phone and in person through the whole process- the workmanship is top notch- would recommend them to anyone" Read more

"The people at carstar were friendly and very professional! When I picked up my vehicle it was immaculate both inside and out- didn't expect ..." Read more

"Actually before original estimated time"

"... collision...was amazing. Got my car in there. Was told it would take possibly 3 weeks and had it done in a week." Read more

"It was actually completed 5 days early. It was set to be completed by February 17th and I was able to pick it up on February ..." Read more

"... storm & shipping delays. But then they called and my repair was completed 5 days before the original completion date!" Read more

"Ready about a week before we thought it would be done.🙂"

"They send me texts a few times a day. This was very nice I never had to call and always knew where we were ..." Read more

"The updates were very useful. The staff was very professional with every encounter."

"I was very impressed with the continuing communication on the progress of my car. Everyone I had contact with was ..." Read more

"Excellent work, quick turnaround, and great communication!"

"Quality of repair was excellent, but could have kept us updated on progress better. We did not hear anything for 10 days, but they resolved the ..." Read more

Mattthew (Chevrolet owner) reviewed 9/24/26

Ann (Chevrolet owner) reviewed 9/24/26

Perfect

Love the text updates

Kathryn A (Nissan owner) reviewed 9/21/26

Timothy (Jeep owner) reviewed 9/21/26

Excellent collision repair work and communications!

Jaime (Chevrolet owner) reviewed 9/21/26

Extremely thorough and amazing communication with me on my truck Staff are nice and great customer service

Donald (Chevrolet owner) reviewed 9/17/26

real good

Mohammad (Honda owner) reviewed 9/15/26

I got a very poor rental car, and they said it would be done within 4 business days but it took about 8 business days. Repair quality was good.

Connie (Ford owner) reviewed 9/14/26

Sabrina (Chevrolet owner) reviewed 9/11/26

Great service, welcoming staff and quick service. Will recommend anytime and take my vehicles back anytime they need service.

Alexis (Hyundai owner) reviewed 9/8/26

Joanne (Buick owner) reviewed 9/7/26

Service was excellent.

Naiten (Cadillac owner) reviewed 9/7/26

It’s looking magnificent they do a good job

Customer service was excellent nice people spoken clearly and we have an understanding so big up to travelers insurance

Amy Catherine (Chevrolet owner) reviewed 8/28/26

Cassandra is amazing!

Ira (Ford owner) reviewed 8/26/26

Tolanda (Honda owner) reviewed 8/24/26

Had a great experience!

Jamie (Ford owner) reviewed 8/24/26

Jordan (Ford owner) reviewed 8/17/26

Carstar was phenomenal! Frequent updates, impeccable work. Very thorough, friendly, and on-time. Thank you very much for your help and quality repairs!

Paul (Chevrolet owner) reviewed 8/14/26

Would definitely recommend it to family and friends

My truck looks great....Inside and out!

The customer service was exceptional.Always friendly and always updating on the status of my vehicle

Rosalie E (Chevrolet owner) reviewed 8/13/26

Frank (Honda owner) reviewed 8/10/26

Kept me informed on status of work.

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You should choose an auto body repair shop that has "state-of-the-art" equipment and auto body certified technicians.

CARSTAR Pow Collision

Get an AI powered repair cost prediction

Schedule an estimate appointment

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About CARSTAR Pow Collision

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (1,442)

1,441 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0