CARSTAR Pow Collision
2779 Main Street,
Newfane,
NY
14108
USA
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
Shop Assistant
Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.
In operation 51 years.
CARSTAR POW COLLISION is a locally owned auto collision repair business that has been serving the community since 1975. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners. Additionally, all collision repair work is covered by a lifetime nationwide warranty.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- On-Site Car Rental
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for professionalism, friendliness, and a welcoming atmosphere. Communication was a standout strength, with customers appreciating regular text message updates throughout the repair process, reducing stress and eliminating the need to call for status checks. Timeliness was another highlight, as many vehicles were completed ahead of schedule. Customers also appreciated the complimentary interior and exterior cleaning of their vehicles. A few customers noted minor paint match concerns and occasional delays due to parts availability, though these were acknowledged as largely outside the shop's control.
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Service Quality
"The repair was completed with the highest quality and was updated during the repair process. They are outstanding with there ..."
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"... phone and in person through the whole process- the workmanship is top notch- would recommend them to anyone"
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"The people at carstar were friendly and very professional! When I picked up my vehicle it was immaculate both inside and out- didn't expect ..."
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"Very professional! Work done was immaculate! I would use their services again!"
"Repairs were excellent and completed in a timely fashion. Customer service was top notch! Highly recommended!"
"Pow collision...was amazing. Got my car in there. Was told it would take possibly 3 weeks and had it done in a week."
"... storm & shipping delays. But then they called and my repair was completed 5 days before the original completion date!"
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"Quick, did everything to the best of there ability and cheaper then everywhere else."
"It took a little longer than expected. Most everything was great."
"Wasn't there fault part s coming in by mail caused the delay and the cold weather"
"... I really appreciated was the communication — they kept me updated through text messages the whole time, which made the process so much less stressful and ..."
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"I love the text to infom feature. This kept me updated throughout the process"
"They send me texts a few times a day. This was very nice I never had to call and always knew where we were ..."
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"Excellent work, quick turnaround, and great communication!"
"Quality of repair was excellent, but could have kept us updated on progress better. We did not hear anything ..."
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Tyler
(Subaru owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
POW is always amazing. Great customer service
Customer Service - 5.0/5.0 -
Cassandra is on top of it
Stephen
(Volkswagen owner)
reviewed 8/6/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Eric
(Chevrolet owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Always a great job and excellent communication!
Customer Service - 5.0/5.0
Returned Clean
John J
(Honda owner)
reviewed 8/5/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Ryan
(Chevrolet owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Christopher
(Chevrolet owner)
reviewed 7/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Shirley
(Ford owner)
reviewed 7/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Anthony
(Honda owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Robert
(Dodge owner)
reviewed 7/16/26
Likely to Recommend - 5.0/5.0 -
Will always recommend POW
Repair Quality - 5.0/5.0 -
Another great job by POW. They have always taken care of me.
Customer Service - 5.0/5.0 -
Great job
Returned Clean
Linda
(Ford owner)
reviewed 7/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Cassandra was very pleasant and was responsible in giving me instructions about my vehicle and arranged for a rental. My car looks brand new again and the guys did an excellent job. I was informed of the progress and I would highly recommend CarStar.
Customer Service - 5.0/5.0
Returned Clean
Leeann J
(Nissan owner)
reviewed 7/15/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kristin S
(Chevrolet owner)
reviewed 7/15/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
100 percent pleased .
Jeri
(Lincoln owner)
reviewed 7/13/26
Likely to Recommend - 2.5/5.0 -
My recommendation would depend on the outcome of solving the problem of paint color
Repair Quality - 2.5/5.0 -
The repairs rate a 10, but am very disappointed with the issue that at this time the paint does not match the rest off my car
Customer Service - 5.0/5.0 -
I was very impressed with the continuing communication on the progress of my car. Everyone I had contact with was very helpful and pleasant.
Returned Clean
David
(GMC owner)
reviewed 7/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Timothy
(Ford owner)
reviewed 7/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sarah C
(Volkswagen owner)
reviewed 7/9/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Mike
(Buick owner)
reviewed 7/9/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Janet
(Chevrolet owner)
reviewed 7/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Cassondra was wonderful to work with. Thank you so much for all your help and the car looks like new!!!
Customer Service - 5.0/5.0 -
See previous comments!
Returned Clean
Jean
(Dodge owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very professional and fast!
Danielle
(Ford owner)
reviewed 7/2/26