CARSTAR Riverside
In operation 28 years, 22 years at this location.
Specializing in all your automotive collision needs.Established in 1998.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Informed of what was happening, looks and repairs were good and vehicle was ready early which I appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
Felt like communication was lacking
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Already have recommended to friends and family
Repair Quality - 5.0/5.0 -
From start to finish everything went seamless. Bobby was excellent with his communication on estimates and progress of work. Highly recommended
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Not satisfied.
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Personnel were great to deal with. Had a few minor issues with the repair that required self remediation
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They have been great. Excellent repairs with my Honda, kept me informed, and friendly office workers. It took a long time but with the hail damage cars, you were very busy. Thanks for working with insurance.
Likely to Recommend - 5.0/5.0 -
Already have!
Repair Quality - 5.0/5.0 -
Took care of my problem in a timely manner.
Customer Service - 5.0/5.0 -
Everyone was very helpful.
Returned Clean
My Experience - 5.0/5.0 -
Great communication. It was a huge jib
Likely to Recommend - 5.0/5.0 -
Used them 2 or 3 times. Everytime seller work.
Repair Quality - 4.5/5.0 -
Sticker on door missing not transfer over passenger side damaged look like it was lightly scrap against a pole but not sure if it was that way before
Customer Service - 5.0/5.0 -
Always answered my car and kept me informed
Likely to Recommend - 0.5/5.0 -
no chance
Repair Quality - 1.5/5.0 -
Communication was terrible !
Customer Service - 1.5/5.0 -
I never had any idea what they were doing or how long it was going to take
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 1.5/5.0 -
I am sure they were really busy cause a lot of cars were damaged in the hailstorm. A few issues when the car was picked up. Rearview mirror fell off. The headlight was hanging and not attached. The interior front dome light cover was detached. The front blinker bulb is not working. The windshield wiper on the driver's side is now hitting the windshield trim. Seems like the work was done in a hurry and no one did a final check of the car before it was released.
Customer Service - 3.0/5.0 -
Long wait time when dropping it off. Front desk seemed short-handed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Maddie was very pleasant to work with
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Phone calls could be answered with more attentive and friendly tones. Otherwise, I was impressed with GM (Bobby) being personable and making direct calls with me.