CARSTAR Russo Auto Body

4.9 (438reviews)
100%
369 E 12th Street,  Pittsburg,  CA  94565
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Shop AssistantSparkles

In operation 17 years.

Carstar Russo Auto Body , . Our goal is to provide the best service possible . Using the best materials to restore your vehicle to pre - accident condition . Relax well take it from here.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (438)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for excellent customer service, professionalism, and going above and beyond, including offering shuttle rides and handling insurance coordination. Timely delivery is a strong theme, with several customers highlighting that repairs were completed on or ahead of schedule. Regular text and email updates kept customers well-informed throughout the process. A few customers noted areas for improvement, such as paint texture not matching the original finish, minor unaddressed dents and scratches, and cleanliness concerns, all drawn directly from customer comments. Overall, the shop earns high marks for reliability, quality workmanship, and customer-focused service, with many customers expressing they would return and recommend the shop to others.
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"My experience with CarStar Russo was a wholly satisfying experience! The service was excellent. They kept ..." Read more
"... staff was great. They took care of everything and went above and beyond to make sure no detail was overlooked. I was really impressed with the flawless paint job. ..." Read more
"... a Thursday and got it back exactly a week later. They did such a great job, they answered all my questions and made sure I was taken care of. They even gave ..." Read more
"The work was finished in a timely manner, and results were excellent."
"The paints texture didnt match the original . Feels rough"
"Our vehicle was completed ahead of schedule"
"Carstar was amazing! Took my car in on a Thursday and got it back exactly a week later. They did such a great job, they answered all my ..." Read more
"The work was finished in a timely manner, and results were excellent."
"All was done perfectly and on time"
"Quicker than expected"
"... very happy with the professional service. We were constantly updated with the progress of the car which we were happy to be informed. It was a 10 on my scale of satisfactory ..." Read more
"... repaired and the experience is always remarkable. Great communication to clients during car is being repaired." Read more
"GREAT COMMUNICATION"
"... experience for me and my car because they very fast and they kept me updated on my car and they knew what needs to be done. i highly recommend them for anyones looking for ..." Read more
"... our vehicles repaired. Like always, great service. Good communication letting us know how things are moving along. Thanks" Read more

My Experience

I received excellent service,, they were so polite and treated me with kindness. When I picked up my car that was hit by a bus looked amazing ๐Ÿ‘ they did an awesome job on my Honda CRV. They have worked on 2 other vehicles in the past and it has always been great work, My Honda looks like a brand new 2026 Honda CRV AWD,,I'm so happy ๐Ÿ˜Š Thank You again Jerry and the crew ๐Ÿ‘

My Experience

Very professional and courteous. Did a great job

Likely to Recommend

Repair Quality

As expected, they did an excellent job!

Customer Service

Staffs are very professional.

Returned Clean

My Experience

We are very happy with the professional service. We were constantly updated with the progress of the car which we were happy to be informed. It was a 10 on my scale of satisfactory experience!!

My Experience

I had excellent service at Carstars! I was heartbroken about the damage to my 1 year old car but the manager V treated me with respect and understanding. They gave me rides home and to the shop and kept me updated about everything. If you are looking for a great place to have your car repaired this is where you should go!

Likely to Recommend

Place to go

Repair Quality

I was treated very respectfully and with much understanding about my resent accident. My car.was only a year old , and I was very sad. But V and his team took care of my car and I made it look brand new. They dropped me off and picked me up , which saved me a lot of time and hassle. If you're looking for a good body shop , this is the place to go hands down. I give Carstars Russo all the stars!!!

Customer Service

Great customer service

Returned Clean

My Experience

The staff and crew are all very professional! Eddie did an excellent job with the paint.

Likely to Recommend

Highly recommendable!

Repair Quality

All the staffs are good and professional. They work really good and fast. Eddie is the best painter in the whole Bay Area!

Customer Service

V is simply the bay guy in the office. He explains everything very clearly and heโ€™s very professional!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

The people at Russo really went the extra mile to get my car back to me in a timely manner. Also, the car was washed! Definitely 10 out of 10!

Likely to Recommend

Repair Quality

The work was finished in a timely manner, and results were excellent.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Best service Superior repairs will refer my friends and family in the future thank you for your Superior customer service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great service and fair pricing ๐Ÿ˜Š๐Ÿ˜Š

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Carstar Russo Auto Body has worked on my Mustang on 3 separate occasions and the results have been well above my expectations. This group of guys, are unbelievable and a pleasure to do business with. Thank you all.

Likely to Recommend

A friend of ours had already had work done there, based on my referr.

Repair Quality

These guys are amazing.

Customer Service

They take it to the next level.

Returned Clean

My Experience

yes the main damages on my car were nicely fixed but i thought the slight dents in the car in the back would be buffed out and tiny scratches on the driver side would be covered up

My Experience

Great job communicating with me thru the process as well as assisting with my rental.

My Experience

Thank you for a smooth transaction and doing fantastic work on my daughterโ€™s car! Great customer service! Thank you!

My Experience

This is our 4th time having our vehicles repaired. Like always, great service. Good communication letting us know how things are moving along. Thanks

Likely to Recommend

Repair Quality

Customer Service

Gave us updates

Likely to Recommend

Repair Quality

Looks Brand New

Customer Service

Customer service was amazing

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Love the work did a great job

Customer Service

Returned Clean

My Experience

Excellent customer service! Fair price, excellent work on my vehicle. Will absolutely recommend there services!