CARSTAR Russo Auto Body

4.8 (429reviews)
98%
369 E 12th Street,  Pittsburg,  CA  94565
Bot
Shop AssistantSparkles

In operation 17 years.

Carstar Russo Auto Body , . Our goal is to provide the best service possible . Using the best materials to restore your vehicle to pre - accident condition . Relax well take it from here.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (429)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. The team receives strong recognition for excellent customer service, transparency, and going above and beyond expectations. Communication throughout the repair process is frequently highlighted as a standout strength, with customers appreciating timely text and email updates. Timeliness is another key positive, with several vehicles completed ahead of schedule. A few customers noted concerns such as paint texture not matching, incomplete bumper work, and minor unaddressed dents, as mentioned directly in their feedback. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
Select to learn more
"... staff was great. They took care of everything and went above and beyond to make sure no detail was overlooked. I was really impressed with the flawless paint job. ..." Read more
"... CarStar Russo was a wholly satisfying experience! The service was excellent. They kept their promise on the scheduled completion date with text notifications. ..." Read more
"... exactly a week later. They did such a great job, they answered all my questions and made sure I was taken care of. They even gave me a ride to enterprise when I dropped ..." Read more
"GREAT SERVICE, GREAT STAFF, THEY EXPLAINED WHAT WAS BEING DONE, AND RETURNED MY VEHICLE IN A TIMELY FASHION"
"Quick and easy to deal with... they explained everything and got the job done right. Everything looks great, im glad I brought my car ..." Read more
"Our vehicle was completed ahead of schedule"
"Early !"
"Fast turnaround"
"... was excellent. The process was explained to me and my vehicle was ready as promised. Very satisfied." Read more
"All was done perfectly and on time"
"... repaired and the experience is always remarkable. Great communication to clients during car is being repaired." Read more
"Great service. Always in contact and keeping me up to date. 5 stars highly recommended. Theyll take care of you."
"... our vehicles repaired. Like always, great service. Good communication letting us know how things are moving along. Thanks" Read more
"... the repair done very quickly and professionally. They keep u updated the entire process." Read more
"... experience for me and my car because they very fast and they kept me updated on my car and they knew what needs to be done. i highly recommend them for anyones looking for ..." Read more

My Experience

Best service Superior repairs will refer my friends and family in the future thank you for your Superior customer service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great service and fair pricing 😊😊

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Carstar Russo Auto Body has worked on my Mustang on 3 separate occasions and the results have been well above my expectations. This group of guys, are unbelievable and a pleasure to do business with. Thank you all.

Likely to Recommend

A friend of ours had already had work done there, based on my referr.

Repair Quality

These guys are amazing.

Customer Service

They take it to the next level.

Returned Clean

My Experience

yes the main damages on my car were nicely fixed but i thought the slight dents in the car in the back would be buffed out and tiny scratches on the driver side would be covered up

My Experience

Great job communicating with me thru the process as well as assisting with my rental.

My Experience

Thank you for a smooth transaction and doing fantastic work on my daughter’s car! Great customer service! Thank you!

My Experience

This is our 4th time having our vehicles repaired. Like always, great service. Good communication letting us know how things are moving along. Thanks

Likely to Recommend

Repair Quality

Customer Service

Gave us updates

Likely to Recommend

Repair Quality

Looks Brand New

Customer Service

Customer service was amazing

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Love the work did a great job

Customer Service

Returned Clean

My Experience

Excellent customer service! Fair price, excellent work on my vehicle. Will absolutely recommend there services!

My Experience

i appreciate them all i really do especially me because I have a very bad experience in the past with many auto shop but carstar Russo is a great experience for me and my car because they very fast and they kept me updated on my car and they knew what needs to be done. i highly recommend them for anyone’s looking for a good vehicle repair

My Experience

V and Jerry get the job done. On time and great job. Thanks for everything

Likely to Recommend

Repair Quality

Vee and Jerry were great, class act!

Customer Service

My Experience

Very satisfied with the work and time. Thank you

Likely to Recommend

Repair Quality

On time

Customer Service

All was done perfectly and on time

Returned Clean

My Experience

Amazing service

Likely to Recommend

Repair Quality

Amazing people working at the office Did all the phone calls for me

Customer Service

Amazing dudes

Returned Clean

Likely to Recommend

Repair Quality

Good work, on time

Customer Service

Very good

Returned Clean

My Experience

Jerry and the whole staff at Carstar are extremely patient and trustworthy. I appreciate everything that was done to get my car repaired and back to me. I was extremely upset when I was told that my car was totaled. Jerry and his team went to bat for me and proved differently. I am extremely grateful for all the support I have received. I will support and recommend Carstar to the fullest.Thank you, PaulaFrost

Likely to Recommend

Repair Quality

10, I had an amazing experience with Carstar.

Customer Service

Returned Clean

My Experience

Just know I would never bring my car there ever again poor conversation. I don’t like how they did my car. My car is brand new. They made it look like they glued everything on, so yes, I’m not satisfying.

Likely to Recommend

GREAT COMPANY

Repair Quality

GREAT SERVICE, GREAT STAFF, THEY EXPLAINED WHAT WAS BEING DONE, AND RETURNED MY VEHICLE IN A TIMELY FASHION

Customer Service

GREAT STAFF

Likely to Recommend

Absolutely!

Repair Quality

Great customer service ! Excellent work on my car.

Customer Service

Returned Clean