CARSTAR South Bay Auto Body and Paint
26 years at this location.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | 9:00 am - 2:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
I had worked with CARSTAR before but now I feel hesitant of using or recommending your company
Repair Quality - 2.5/5.0 -
It seems the I am getting a malfunction message in the MyMazda app, which suggests that you did not properly reset the ECU memory. So it seems a reset is needed. I do not know if you can do this or if I need to take this to Mazda to do this work but I expected that to be done from your end. Also there were additional charges that were never explained and I had to pay them upon pickup (which was rather delayed; I do not understand why these repairs took 12days). It would have been nice if you could have called or left a message and explained those to me. The person who gave me the car did not also know what was done, which was odd.
Customer Service - 2.5/5.0 -
See previous comments
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Staff and service were great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Good job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I wouldn’t want to burden other people by falsehood
Repair Quality - 0.5/5.0 -
Crappy workmanship ! ! ! I’ll will never deal business with this Carstar south bay auto in Los Gatos again.
Customer Service - 0.5/5.0 -
Again, take a look at the completed pictures Crappy faulty workmanship. I never got to inspect the finished work because I was in surgery.
Returned Clean
Ready on Time?
No
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great experience
Repair Quality - 5.0/5.0 -
Great experience- great to work with and very high quality repairs
Customer Service - 5.0/5.0 -
Sarge was GREAT to work with
Returned Clean
My Experience - 5.0/5.0 -
I really appreciate the great job The body shop team did on repairing.my ram ProMaster. In addition, the great communications and the personal service by AB to transfer the vehicle from Los Gatos to Hayward and back was extraordinary customer service!
Likely to Recommend - 5.0/5.0 -
I would not hesitate to recommend this shop for body repairs and as a matter of fact I've already recommended it to my friends.
Repair Quality - 5.0/5.0 -
Carstar Hayward provided outstanding body repair service with excellent customer communication!
Customer Service - 5.0/5.0 -
The owner NB personally transported my van from the Los Gatos location to Hayward and back because Hayward had the larger paint booth to handle the van. Can't beat that kind of personal service and care!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Customer service was excellent. Everything was exactly as promised. Very friendly. Highly recommend.