Cascade Collision Repair Orem
In operation 26 years.
Cascade Collision Repair delivers high-quality, OEM-focused collision repair backed by advanced technology, precision equipment, and factory-trained technicians. With multiple state-of-the-art locations, we provide comprehensive services including collision repair, structural restoration, paint refinishing, diagnostics, and ADAS calibrations—restoring your vehicle to pre-accident condition using manufacturer-approved methods and genuine OEM parts. We proudly maintain certifications with BMW, Ford, Fiat Chrysler Automobiles, Genesis, GM, Honda, Hyundai, INFINITI, Kia, Lucid, Mercedes-Benz, Nissan, Rivian, Subaru, Toyota, Tesla, and Volkswagen, ensuring every repair meets exact factory standards. At Cascade Collision Repair, quality craftsmanship, accuracy, and customer-focused service define every repair we perform.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
They broke my backup sensor while doing body work on my vehicle. Then the manager claimed he had no record of my vehicle having backup sensors. His dishonesty was offensive.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The body work and decal placement look fine. But you guys damaged my rear backup sensor in the process. When I brought it back the manager was very rude. He lied to me saying a sensor is not in his records? Really? A 2017 Nissan frontier pro4x! I don’t believe him. Then he said I’d have to PROVE I have sensors and that you damaged them. Basically any person with even a shade of honesty would never behave like your manager. If you’re okay treating a customer this way then you shouldn’t be in business.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Initially had some concerns and they where addressed and made correct without any issue.
Customer Service - 5.0/5.0 -
Customer service was amazing
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks good, and we appreciate the quick service/turnaround time!
Customer Service - 5.0/5.0 -
Excellent customer service, come as fantastic.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and done early
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
About 10 items/parts of the repair that were done poorly/improperly along with 1 part that was billed and not even replaced. Additionally, i dropped off the car with plenty of tread in the rear tires and no leaks. When i went to see the car, the tires are now worn down to the cords and do not hold air. This is unacceptable. I refused pickup and am skeptical that cascade can repair it correctly even with the 2nd try.
Likely to Recommend - 1.0/5.0
Repair Quality - 4.5/5.0 -
So far it looks good.
Customer Service - 3.5/5.0 -
The work done was good. However, communication wasn't good. An estimate was sent to a completely wrong e-mail address, I was never called regarding the estimate/repairs, and when I dropped off the car, I was told that the damages would be estimated but it ended up being the drop-off for starting repairs. Miscommunication is the biggest problem. The manager at the location was very rude, unhelpful. The work itself was high quality, but my experience was soured because of the factors that I listed above.
My Experience - 5.0/5.0 -
Great communication! Done early. Let’s oks great!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciated all of the proactive communication, both automated and individual.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The job they did was as if the car was brand new, perhaps even better than new. I was very pleased with a job well done!
My Experience - 5.0/5.0 -
Thanks again you guys were quick and everything looks great!👍🏼
My Experience - 5.0/5.0 -
You made it so easy and no stress. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied. You made the process so easy and stress free. Thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They were good to work with.
Repair Quality - 5.0/5.0 -
Looks just like new.
Customer Service - 5.0/5.0 -
Sent regular emails with updates.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Haven’t seen car yet, sorry out of town.
Customer Service - 5.0/5.0 -
Appreciated your follow up on project.
Returned Clean
My Experience - 5.0/5.0 -
They made it extremely easy to get done and got it done quickly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks great and it was done very quickly.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You fixed the problems and met the deadline. Thank you. I showed up to pick my Honda, friendly employees especially the agent who checked me out. You cleaned the outside my car too